Robert McMillan | Page 15

Robert has been wonderful!He takes great care of me!He Robert has been wonderful! He takes great care of me! He explains everything to me so I can understand it. Robert has been wonderful! He takes great care of me! He explains everything to me so I can understand it. More

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The staff are always friendly and explain things in detail. Robert in the service department was very helpful. detail. Robert in the service department was very helpful. More

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Big Thank You To Camron, Spike, Matt and Tony for an outstanding experience! I have been in on a regular basis for my service since I moved to the area and Camron regularly would check in with me on ea outstanding experience! I have been in on a regular basis for my service since I moved to the area and Camron regularly would check in with me on each visit. He was polite, professional and really worked hard to get me an amazing deal. I’m happy with my new 2021 Tundra and Camron has another customer for life! Thank you Pat Lobb! More

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thank you for the good service and kindness, thank you, i recommend service to other people because experience is unique recommend service to other people because experience is unique More

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The service is really good, I definitely recommend this dealer. I have bought two cars with them already, and the service is always good. dealer. I have bought two cars with them already, and the service is always good. More

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They are there to take care of you! I am never pressured to buy a service I don’t need or didn’t ask for. to buy a service I don’t need or didn’t ask for. More

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Robert is an amazing Service Advisor and representative for Pat Lobb Toyota of McKinney! Everyone that I interacted with today was AWESOME, but Robert was key to my first impression and he was quick to un for Pat Lobb Toyota of McKinney! Everyone that I interacted with today was AWESOME, but Robert was key to my first impression and he was quick to understand my needs and create solutions! He seamlessly worked in collaboration with other team members and was orchestrating a fantastic experience for me. I just moved to Frisco from the Atlanta area and needed to have a few things checked out and updated on my 2017 1794 Tundra. I looked up the closest dealership and Pat Lobb Toyota of McKinney was just 6 miles from my home. Upon my arrival, there was good signage followed by a flow of team members directing me to park, introducing me to the process, setting up my service team member (Robert), and even assurance that a technician would complete my work after going to the parts department. Even the parts team was enjoyable and had my part in hand already. I received a "Welcome to Texas" comment and a discount on my first part from the dealership. WOW! Well done team! And when I asked Robert if I was going to receive a survey email later, he let me know that I could log online and enter this info here. THIS EXPERIENCE is new to me and I must also compliment the staff at Pat Lobb Toyota for the internet interface that allows me to see the team members and give feedback. Had I known this was going to be the case, I would have paid more attention to everyone in the process and collected names for proper recognition! Next time... Thank you for being another validation point that my move to Texas was a good one. I love it here and the team at Pat Lobb Toyota of McKinney really contributed well today! You guys rock! More

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I appreciated Robert McMillan from the service department. We had an issue with our vehicle that we had checked out and per the initial check it was not covered under our certified warranty. He ca department. We had an issue with our vehicle that we had checked out and per the initial check it was not covered under our certified warranty. He called me later in the day to say he looked into it further and our issue was covered under a different warranty package we purchased. I truly appreciate that kind of extra service. More

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Every is super nice and family friendly. It has surpassed a normal dealership where you service you're vehicle and leave. The advisors and other staff can and will become life long friends. a normal dealership where you service you're vehicle and leave. The advisors and other staff can and will become life long friends. More

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They are always so courteous and helpful. They had me in and out before I knew it. They were also already working on getting me in for the recall work. Love them. and out before I knew it. They were also already working on getting me in for the recall work. Love them. More

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