Robert Madden | Page 11

Robert was very knowledgeable and helpful in guiding us through our new X7 ordering process! After ordering and until the car was delivered, Robert kept us informed about each step. He was very professiona through our new X7 ordering process! After ordering and until the car was delivered, Robert kept us informed about each step. He was very professional and courteous and answered any questions we had. Well done, Robert! I highly recommend Robert to anyone who wants to buy a BMW from Otto’s! More

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Rob is one of the best sales that I ever worked with. He was very knowledgeable and professional in helping me find my dream car, with great patience over months. Then he worked hard to source available He was very knowledgeable and professional in helping me find my dream car, with great patience over months. Then he worked hard to source available new and used M3 for me. He took care all the details for my purchase and new care delivery. Thanks! Rob is so helpful and trustworthy that I would recommend him to all of my friends! Wayne was very knowledgeable, warm, and helpful and John is patient and professional. All people in the dealer are nice and friendly! More

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Robert once again made the BMW purchase experience seamless and a wonderful experience. Robert does a great job of communicating to his customers throughout the process and provides timely updates. seamless and a wonderful experience. Robert does a great job of communicating to his customers throughout the process and provides timely updates. I really appreciated him reaching out to me regarding the availability of my new vehicle. I am sure other CAs at Otto's are great, but I purchase two vehicles from Robert in 2022 and will refer him to anyone I know, based on my purchasing experiences. More

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Always a great experience with Robert and the Otto’s team. He works tirelessly to make sure you get what you want. Knowledgeable, courteous, friendly, an all around great guy. This is my second and cert team. He works tirelessly to make sure you get what you want. Knowledgeable, courteous, friendly, an all around great guy. This is my second and certainly not last experience with Robert and the Otto’s team. More

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Very helpful in assisting us to select a car and making the process easy and stress free. Highly recommend ottos bmw, especially Robert the process easy and stress free. Highly recommend ottos bmw, especially Robert More

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Robert Madden was great ! Very knowledgeable about his product.. A great experience working with him Very knowledgeable about his product.. A great experience working with him More

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Robert did an amazing job of assisting me with the purchase of my new X5. The process of buying this car for me involved talking to many different BMW Dealers, and their Sales Rep about this purchase. purchase of my new X5. The process of buying this car for me involved talking to many different BMW Dealers, and their Sales Rep about this purchase. Robert's professionalism and kind approach made this an easy decision for me to choose him over all the others. That and the fact that my research showed that Otto's was the highest rated dealership in the Tr-State area, made this a fairly easy decision for me. I would highly recommend Robert and Otto's for your future BMW needs. BTW, the X5 is simply an amazing car. So glad I choose this over the others cars I looked at which included Tesla, Mercedes-Benz, etc. More

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Robert did an amazing job at providing me with my dream car. My experience at Ottos was wonderful and I would highly recommend their service. car. My experience at Ottos was wonderful and I would highly recommend their service. More

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Robert helped me find my dream car, which was the M4. I couldn't be more happy with the experience. It was a very easy and smooth transaction. I couldn't recommend him enough and will gladly be buying an I couldn't be more happy with the experience. It was a very easy and smooth transaction. I couldn't recommend him enough and will gladly be buying another car from him. I can't wait! More

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Very happy with the process from the beginning, until we took the delivery. We did not take delivery in one of their delivery bays. Rather, we were outside in their lot, and we had to move the car for ano took the delivery. We did not take delivery in one of their delivery bays. Rather, we were outside in their lot, and we had to move the car for another salesperson, and ended up facing a concrete wall. It felt very impersonal and unprofessional. The rubber floor mats were not installed, and the back/ luggage rubber mat was missing. More

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