Robert Cohoon

Was told car would be ready by 6 but they close better off picking it up next morning at 8 am. Showed up next day at 10 30 they did not know where my cars was. Was told they where waiting to hear back fro off picking it up next morning at 8 am. Showed up next day at 10 30 they did not know where my cars was. Was told they where waiting to hear back from other staff member who worked day before. Mind you I payed to uber there so they payed for a uber back and said they will contact me. Once home I decided to check on my app to see where my car was.come to find out it was in the back of dealership since 6 o’clock the night before. So I went back and told them my car is here and it’s been here since last night. They checked and comfirmed but couldn’t locate my key for approx 15 minutes finally they found the key. So was told car ready by 8 am payed to uber then told they didn’t know where my car was then I figured out where my car was went back uber then they couldn’t find my key car was never washed after service tire was changed got car back air pressure in every tire was different they didn’t even maintenance the car More

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Laurevens and Robert were patient and accommodating with vehicle issues that would frustrate anyone. We needed immediate attention to a recurring problem, they made an unexpected loaner available so we coul vehicle issues that would frustrate anyone. We needed immediate attention to a recurring problem, they made an unexpected loaner available so we could travel for a family emergency and then took an empathetic and considerate approach to our vehicles needs. They approach their roles with a level of responsibility and accountability that fostered trust with us, which is essential in this type of service dynamic. More

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Amiel in the service department is always super helpful and great to work with. Gabriel and the sales team as also very knowledgeable and friendly. and great to work with. Gabriel and the sales team as also very knowledgeable and friendly. More

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Wonderful location and I have to say great staff. ! Robert does a wonderful job! He is extremely professinal and knows how to treat customers the right way! ! Robert does a wonderful job! He is extremely professinal and knows how to treat customers the right way! More

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BMW Of Medford has a great selection of vehicles but most importantly, excellent service. Rahul and James were fantastic and we aim to surely do business with them again! 10/10 importantly, excellent service. Rahul and James were fantastic and we aim to surely do business with them again! 10/10 More

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My entire family has been buying vehicles from the manager Nick for close to 10 years now. My father just bought a new X5 and we got updated today that his vehicle will be here by Christmas. We are ex manager Nick for close to 10 years now. My father just bought a new X5 and we got updated today that his vehicle will be here by Christmas. We are extremely excited. Got the great news today and had to come here and Thank Nick for all of his help through out the years! More

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Amiel my service advisor is great. He always lets me know what is going on with my car and treats me with not just professionalism but like family at BMW of medford! He always lets me know what is going on with my car and treats me with not just professionalism but like family at BMW of medford! More

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