Robert Cintio

23 Honda Pilot Elite purchased a year ago from Crown Honda and I recently had issues with windshield washer motor/pump. Washer solution not pumping from front, rear, or cameras and the reservoir was ful Honda and I recently had issues with windshield washer motor/pump. Washer solution not pumping from front, rear, or cameras and the reservoir was full. I was proactive and called ahead to ensure the part was in stock. It was not and was backordered. Part ordered with a status of critical. 2 months later and still no part shipped to dealer. Opened a case with Honda Corporate. After working with Honda Corporate representative for 2 weeks, the part is finally shipped and received by Crown Honda parts. Robert in parts was helpful initially, but grew frustration with me calling weekly to follow-up. Scheduled service appointment and arrived early on Thursday 8/1 to have the vehicle diagnosed and repaired. Service advisor Michele Dessert was assigned as the advisor for my 3PM appt. I arrived early at 2:15 and was checked in by an older gentleman standing outside at the service area. I proceeded inside and sat down. I eventually sought out Michele who stated she was leaving for a dental appt and gestured to Daimara. Michele proceeded to ask me who diagnosed the vehicle and how do I know that it was the windshield washer motor. She also asked who ordered the part. I explained that it's a known issue with the vehicle and the part has been on backorder for several months. I live over an hour away and wanted to be sure the part was available before diagnosis for obvious reasons. Her demeanor during this interaction was condescending. At approximately 345PM, Daimara called my name and stated my vehicle was ready and that the motor was replaced with the one I originally ordered. No charge warranty work. I drove out of the service reception area and tried to clean the windows to test the repair and no washer solution was spraying from the front or the rear. The issue persists and the repair was unsuccessful. I immediately called Crown Honda and asked the operator to connect me with Daimara. I let her know that the washer solution was not working and she stated the technician had it working after replacing the motor. She then stated I would need to bring the vehicle back to diagnose and suggested I come back the next day (Friday). I advised her that I have to work and I live an hour north of the dealership, but I could come back Saturday. She scheduled me for Saturday morning and I also requested a reimbursement for gas since the repair failed and I would need to come back again. I asked if the service manager was available to speak with to notify him of my concerns. Well, he was out that day due to an emergency. The next day, Daimara was trying to reach me to reschedule the service appt for the following Saturday because "we don't have a master technician working this Saturday". Really? I would think Saturday is the busiest day of the week for service appts and you would staff a master technician. This dealership provided a poor customer experience and I would recommend avoiding it for sales and service. More

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Every experience with Crown Honda during the 10+ years during which I have been dealing with that organization, has been wonderful. Crown’s selection and training of staff, and it’s approach it business during which I have been dealing with that organization, has been wonderful. Crown’s selection and training of staff, and it’s approach it business reflects integrity and a commitment to customer satisfaction. I am very pleased. More

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Very pleased with the service and Gary Philips (Service Advisor) Was very considerate of my time there while waiting and gave me a discount on the service for my car And thanks to the parts departmen Advisor) Was very considerate of my time there while waiting and gave me a discount on the service for my car And thanks to the parts department and the worker Robert Cintio for his time and dedication while looking information on parts for a future CR-Z that I’m going to get More

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Enver Bekric is the most genuine, exceptional, helpful salesperson I have ever encountered. He is so knowledgeable about every aspect of the car, explains every detail and also demonstrates every aspect o salesperson I have ever encountered. He is so knowledgeable about every aspect of the car, explains every detail and also demonstrates every aspect of the car. I came in today to Crown dealership for a service repair and walked out with a brand new Honda Accord. He exceeded every expectation that I had. I have never encountered a salesman of his ability, knowledge and genuine personality and character. He is EXCEPTIONAL in every sense of the word. More

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Drake Alexander showed amazing customer service and always take care of the needs of my Acura when I go to Crown Honda! Thank you Drake for making my Acura life easier each time I come! always take care of the needs of my Acura when I go to Crown Honda! Thank you Drake for making my Acura life easier each time I come! More

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Gary Phillips at Crown Honda did a Great Job keeping me informed of the progress to completion of the tow bar installation. Thanks Gary informed of the progress to completion of the tow bar installation. Thanks Gary More

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Drake Alexander was a great service rep/advisor. ....got me in and out. I really appreciated his professionalism as he reviewed all of what my vehicle was checked for. ....got me in and out. I really appreciated his professionalism as he reviewed all of what my vehicle was checked for. More

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Top tier salesperson, finance department, and service advisors. Best in the county, will be telling everyone I know! advisors. Best in the county, will be telling everyone I know! More

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David was very wonderful advisor He help me with my car David was very wonderful advisor He help me with my car details me about what need to be done Very happy with his service Thank you David was very wonderful advisor He help me with my car details me about what need to be done Very happy with his service Thank you More

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The team at Crown Honda made our used car buying experience about as painless as can be. Thanks Jay, Joey, Amanda, Nick, John and Robert. experience about as painless as can be. Thanks Jay, Joey, Amanda, Nick, John and Robert. More

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