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Robert Brown
Robert Brown | Page 12
Service Advisor
Walt Massey Chevrolet Marion
6601 Interstate 55 Access Road
Marion, AR 72364
136 Reviews
been in automotive business since 1979 and i enjoy grilling and playing cornhole and playing pool ,and the outdoors
Read moreDealership Experience
16 yrs, 4 mos
Industry Experience
47 yrs, 8 mos
Languages Spoken
English
136 Reviews
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136 Reviews of Robert Brown
August 09, 2025
Horrible customer service. No communication at all. Kept my truck for 3 days found nothing but didn’t bother to return any of my calls or text. I finally had to just go pick it No communication at all. Kept my truck for 3 days found nothing but didn’t bother to return any of my calls or text. I finally had to just go pick it up and nobody knew anything. The service advisor, still after 3 days of calling never returned a phone call to let me know anything. More
by Jmarcos
Verified CustomerOther Employees Tagged: Ana Lugo
July 31, 2025
Nobody calls $179 computer programming was 580 Nobody gets an OK before charging me 400 more dollars before the work Told me the car is still stuck in third gear. The car was never stuck in third gear?? gets an OK before charging me 400 more dollars before the work Told me the car is still stuck in third gear. The car was never stuck in third gear??? Nobody answers the phone or calls you back Call down there a day after they sent me a text saying they were working on it to check on it. They said they couldn’t get it started/it had a brand new battery/I think somebody left the ignition on. Robert seemed OK Shop foreman seemed like a really good mechanic More
by Riggerken007
Other Employees Tagged: Female, I can’t recall her name
July 28, 2025
Liked that the waiting room had free water and popcorn but did not like that a sales manager was going to change the tv that is in the client sitting room bc he was sick of hearing it so I asked them to but did not like that a sales manager was going to change the tv that is in the client sitting room bc he was sick of hearing it so I asked them to leave it alone and they did. The tv is for who ever is sitting there and they didn’t even ask the three of us that was sitting there if we wanted it changed Overall good experience More
by glenda.carroll57
July 25, 2025
I was sold a truck with a 6. 2 engine two weeks before recall. Dealer (Frank Wallace)had to know there was a problem with those engines. Should have not sold me a vehicle with kn 2 engine two weeks before recall. Dealer (Frank Wallace)had to know there was a problem with those engines. Should have not sold me a vehicle with known defects. Then there was no fix or repair yet. I did not want to drive an unsafe vehicle as there could be legal ramifications if involved in an accident. So I trade in a truck with 2,500 miles on it and take a $10,000 hit. I worked for 45 years at truck dealership. Thiis was very deceptive business practices. I have purchase several vehicles from this dealership and had all my service work done there. H I p e fully I will get some relief through one of the class action lawsuits that have just begun. More
by ynelson2
Other Employees Tagged: Amber Barnes, David Mckee, Frank Wallace
July 18, 2025
The dealership is a very good place to go for repair our cars and kind showroom folks. .I can count Robert on taking care of our repairs and is fast checking on everything and does his best ! cars and kind showroom folks. .I can count Robert on taking care of our repairs and is fast checking on everything and does his best ! More
by GARYTAYLOR0
Other Employees Tagged: Robert’s assistants does great too
July 17, 2025
Robert had been outstanding since I started my service with Holly. Always checking and given updates on the work that’s needed on your vehicle before the service is started with Holly. Always checking and given updates on the work that’s needed on your vehicle before the service is started More
by FAYE6766@att.net
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