Windward Ford of Hawaii

I've had my car serviced at Windward Ford of Hawaii since obtaining my 2019 Ford Edge SEL in April 2024. Since I need to keep up with the maintenance of my vehicle specifically for the components that I can obtaining my 2019 Ford Edge SEL in April 2024. Since I need to keep up with the maintenance of my vehicle specifically for the components that I cannot repair or work on myself (i.e. transmission servicing and electronics). Windward Ford of Hawaii's Service Advisors and mechanics are great. I would rate the entire experience a 5, but unfortunately, the staff that supports the Service Advisor and mechanics are unable to predict or anticipate length or amount of time mechanics working on the vehicles. It doesn't take the entire day (quoted to complete in 3 and half hours) to accomplish a complimentary vehicle inspection, an oil change and a tire rotation when you have a scheduled appointment. Any problems identified outside of the required service(s) and other than what was initially requested, should be discussed with the owner and documented on the invoice. Such as the lug nuts ornamental dressing that was found to be swollen and separating, which I denied to have replaced since I already have a new set of acorn lug nuts. Other than these minor issues, I am more than satisfied with the service and experience at Windward Ford of Hawaii. More

I live on a different island and made my inquiry online. Joshua Nielson-Willis responded right away. He put me at ease with the remote process of buying a car sight unseen. Through out the process, he wa Joshua Nielson-Willis responded right away. He put me at ease with the remote process of buying a car sight unseen. Through out the process, he was alway courteous and forthcoming when answering my questions and did so promptly. As for my remote purchasing experience with the dealership, I am deducting a star for the confusing multiple email addresses and business names they used to send me documents to sign and their confusion on which county to register my new car. I am also deducting another star for the mandatory window etching fee imposed from the get-go. More

Within five minutes of my inquiry Angela Wong responded. I spoke to her personally to see about bringing fleet vehicles to repair utilizing her service department. Within thirty minutes I had the contact in I spoke to her personally to see about bringing fleet vehicles to repair utilizing her service department. Within thirty minutes I had the contact information from both the service department manager and the advisor and set up my appointments. Communication and response are very quick which is very important to me. More

Very pleasant experience. Easy to deal with and vehicle delivered on time without unnecessary delay. I would recommend Austin Butler to anyone purchasing. Easy to deal with and vehicle delivered on time without unnecessary delay. I would recommend Austin Butler to anyone purchasing. More

I had the pleasure of working with Joshua Willis on the sales side. He was very easy to work with and got me through the process easily and quickly.. He had everything ready for me, and I was in and out fa sales side. He was very easy to work with and got me through the process easily and quickly.. He had everything ready for me, and I was in and out faster than I expected. Kenneth was very professional when walking me through the financing and document execution. I appreciate for making my buying process quick and easy. If you're in the market for a new vehicle, I highly encourage you to visit Windward Ford, Kailua and ask for Joshua Nielson-Willis. You won't be disappointed! More

Great service staff. Checked my truck in with no wait. Kept me informed and finished ahead of estimated time given. Nice waiting room area with clean restroom. Excellent Checked my truck in with no wait. Kept me informed and finished ahead of estimated time given. Nice waiting room area with clean restroom. Excellent service. More

He came right on time. He was courteous and professional. I wish I could remember his name. I would recommend him without hesitation. The lady on the phone was very kin He was courteous and professional. I wish I could remember his name. I would recommend him without hesitation. The lady on the phone was very kind and walked me through the process. More

Usual car dealership tactics: drag out the back and forth with the sales manager then rush through things with the financing office when you just want to get out of there. What really irked me is that in th with the sales manager then rush through things with the financing office when you just want to get out of there. What really irked me is that in the contract, the default is having the add ins included and the financing guy insinuated that it’s standard. Opt out instead of opt in: They read their behavioral economics! Poor ratings are for use of these sales tactics and for the financing guy. Austin is a nice guy though. More

Jessica at the service center has a personality that makes customers feel at home and welcome. makes customers feel at home and welcome. More

Thanks to Will Soong for taking care of my Explorer. Job done sooner than expected. Will be back for servicing when needed. Job done sooner than expected. Will be back for servicing when needed. More