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Robert Archer
Robert Archer at Archer Volkswagen

Robert Archer

Archer Volkswagen

10400 Southwest Fwy
Houston, TX 77074

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3.3
7 Reviews
3.3

7 Reviews

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7 Reviews of Robert Archer

October 27, 2025

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Employee Rating

I have replied to at least 3 reviews and still haven’t heard from anyone! More

by ldsamp
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Patrick Hayes, Patrick Terramiggi, George Ybarra

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Oct 30, 2025

Archer Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 16, 2025

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Employee Rating

It was just OK. It's not that they were rude outright. It's just they kind of acted like they did not care very much. Did not make me feel like they were happy about More

by gthazen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 16, 2025

Archer Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 13, 2025

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Employee Rating

very good and professional . Jin was the best he cares about the customer and the vehicle always .Highly recommend this place More

by HB9641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Hayes , Dick Crenshaw

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Sep 13, 2025

Archer Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Archer Volkswagen.

September 04, 2025

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Employee Rating

This is my second new car purchase at Archer VW (the first back in 2013) Both times, I was treated with courtesy and promptness. Good communication. Everyone is really friendly. And I enjoyed the more p More

by AngH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Hayes , Lee Rathburn(Sales, 5 stars);

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Sep 05, 2025

Archer Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 03, 2025

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Employee Rating

My experience was good. Communication was good. Services was good. My wait was a little longer than expected. But, it was worth the. More

by RMWHITE0921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

Archer Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Archer Volkswagen.

August 28, 2025

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Service manager was very helpful and professional. My car had lots of issues but they fixed it. More

by AUSTINONYEMUWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 28, 2025

Archer Volkswagen responded

Thank you, Austin, for your business and for taking the time to write this review. We're pleased to hear that our team was able to serve you and demonstrate our commitment to excellent service. If there is anything we can assist you with in the future, please let us know.

August 27, 2025

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Employee Rating

The service department shocked me and you can review the text I sent earlier today to explain my dissatisfaction. More

by DREAMHOMES22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Service department

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Aug 31, 2025

Archer Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

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