Rob Zemke

They kept me up to date at all times on the progress of my car and took care to make sure I was not left hanging at any point. my car and took care to make sure I was not left hanging at any point. More

by sky Verified Customer Verified Customer

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I was very disappointed :( I have been bring my soul to you for service for the last 5 years. This is the first time I got this survey, I really like it when you pull up and they came out to met and greet you for service for the last 5 years. This is the first time I got this survey, I really like it when you pull up and they came out to met and greet you. Nick asked if I would like my windows clean and car vaccum and I told yes but they did not do it, I ask for them to check my tires and they didn't do that, I thought that they rotated the tires if that was so they would have notice that my tire were all different. Especially the back drivers side that is at 34 lb were the rest on the passner side were 30 and the one in the front driver 32 I know that you won't read this so guess I just wasted my time. More

by phamburg Verified Customer Verified Customer

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Kia of Everett actually cares about the customer! Pickles always brings a smile! Ken and team do an amazing job! Pickles always brings a smile! Ken and team do an amazing job! More

by CRAIG.FLEEK Verified Customer Verified Customer

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WORST EXPERIENCE EVER! !!! The series of unprofessional oversights and safety issues I have encountered post-purchase are deeply concerning. Shortly after acquiring the veh !!! The series of unprofessional oversights and safety issues I have encountered post-purchase are deeply concerning. Shortly after acquiring the vehicle, I observed exposed wires in the rear passenger seat area, which resulted in the seat fold button being non-functional. Upon consulting with an automotive repair shop, I was alarmed to learn that these were live wires, posing a significant safety risk to any occupants in those seats. Additionally, the passenger side rearview mirror was found to be inoperable, further compromising the vehicle’s functionality. Compounding these issues, the check engine light illuminated a mere two days after the purchase. The diagnostic code pointed to a faulty gas cap, a defect confirmed by Kia of Everett. It is apparent that this issue, along with others, was not addressed prior to the sale, which should have been standard procedure. Moreover, I discovered that Kia of Everett dealership did not conduct the certified pre-owned inspection on the vehicle, another shop did according to the service guy, contrary to what was represented at the time of sale. Further inspection revealed an oil leak and uncovered active recalls on the vehicle less than 30 days after purchase. These recalls, known to all dealerships, were neither disclosed nor rectified before the sale. This lack of transparency and diligence in addressing critical issues reflects a severe lapse in the dealership’s responsibilities. Additionally, it was evident that the vehicle was not touched when the dealership received this vehicle in trade from another dealership. It was not even detailed; nothing was wiped down. The car wash was done by the salesman at 7 PM because everyone else had gone home for the evening. This neglect underscores the inadequate preparation and lack of care provided by the dealership. The culmination of these issues has not only undermined my trust in Kia of Everett but has also raised significant safety concerns. It is evident that the vehicle was not adequately inspected or maintained, putting my safety and that of my passengers )(my son) at substantial risk. It is imperative that such ethical lapses are addressed to prevent future customers from enduring similar experiences. More

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Staff is great (shout out to Doug). However, the buying processcould be shorter in my opinion. However, the buying processcould be shorter in my opinion. More

by kjwandgaw Verified Customer Verified Customer

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Xavier was knowlegable friendly and very informative to all our questions and needs. Xavier went out of his way to help us out. all our questions and needs. Xavier went out of his way to help us out. More

by nopocketnoproblemllc Verified Customer Verified Customer

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Cody was great, the finance guy made a joke about how some people don't read the whole contract while using an imitation of an Asian accent. some people don't read the whole contract while using an imitation of an Asian accent. More

by nessybird Verified Customer Verified Customer

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Professional and courteous for the whole time. Very patient. Answered all questions. Will return for next car Very patient. Answered all questions. Will return for next car More

by judgerudy27 Verified Customer Verified Customer

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Best experience Very professional and great service Thank you Kia !!! Everyone made our fist new car experience Great you Kia !!! Everyone made our fist new car experience Great More

by isabell.07712 Verified Customer Verified Customer

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Doug was very helpful! We were stressed for time and they made quick work out of it! We were stressed for time and they made quick work out of it! More

by bharris509 Verified Customer Verified Customer

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