Rob Ploof | Page 8

The staff went above and beyond to ensure I got the right vehicle. Absolute top notch experience. I want to mention the exceptional service Robbie Ploof provided with financing , while Billy Burke helped to vehicle. Absolute top notch experience. I want to mention the exceptional service Robbie Ploof provided with financing , while Billy Burke helped to choose the car that’s right for me. Also want to acknowledge Rick Rice who made the entire process comfortable and easy to navigate. Over all one of the best car shopping experiences. Well done Heritage staff! More

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Lindsey was a joy to work with (something I never thought I’d say about a car salesperson)! Very helpful, knowledgeable, and attentive to my needs. Highly recommend! I’d say about a car salesperson)! Very helpful, knowledgeable, and attentive to my needs. Highly recommend! More

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When I went into the dealership on Shelburne Road, South Burlington, VT I was greeted by Daniel Pasco right away. He was calm and not pushy in making the sales. He listen to what happened to my previous ca Burlington, VT I was greeted by Daniel Pasco right away. He was calm and not pushy in making the sales. He listen to what happened to my previous car (being stolen) and had an idea of a car I might like. I had been looking at one on the web site but it wasn't available. So he had me try a Corolla. I liked how it handled. Everyone I came across at the dealership always smiled and said hello. So not what you would typically think sales people would be. Rob Ploof, the person who ran the financetials with me was funny as well as good at his job. I am really happy with the friends and relative who recommended I go look at a Toyota. I am grateful for Daniel's patients in showing me what I needed to know about the car. I even have his email so if I have questions, I know how to reach him to get them answered. It was an experience I didn't expect but would recommend anyone to go ! More

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Lindsay was great. We talked by phone on Friday and she checked the availability of some used cars. We had an appointment for 1pm the next day and she was ready with We talked by phone on Friday and she checked the availability of some used cars. We had an appointment for 1pm the next day and she was ready with the carfax and details about the vehicle I was interested in. A test drive and meeting with Rob in finance...who was awesome as well...and a few hours later I drove off the lot in my new car. Everyone I met was friendly, professional and willing to answer any questions I had. This is my third purchase from Heritage Toyota and every encounter seems better than the last. I can't imagine buying a car anywhere else. The team is awesome!! More

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Hamish was friendly, answered all my questions and I felt I could trust him. It was a good car buying experience I could trust him. It was a good car buying experience More

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Colby exceeded all my expectations, and has kept every promise that he made. He has made himself available after the sale for any follow-up questions I have had. He was very pleasant and at no time did I promise that he made. He has made himself available after the sale for any follow-up questions I have had. He was very pleasant and at no time did I ever feel any pressure. He listened and respected what I had to say. He was able to answer every question I had completely and fully. I have purchased my last several vehicles from Heritage Toyota and this experience was the best, and all the previous ones were very good, but Colby exceeded them! More

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Seth worked very hard to get the best deal for me and went up to bait several times on this! Working with Seth made it very easy and painless. This is my 4th Highlander and 1st Grand Highlander. When I p went up to bait several times on this! Working with Seth made it very easy and painless. This is my 4th Highlander and 1st Grand Highlander. When I picked up my new vehicle on January 18, 2025, Seth was so helpful and showed me all the NEW features of the Grand Highlander If you want to work with someone that's easy going, will go up and get you the best deal possible that's is Seth!! Go in and ask for Seth tell them Brian sent you; you won't be disappointed trust me!!! More

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Matt is great! Great communication and dedicated to ensuring his customers needs are met. Always a pleasure to work with him! Great communication and dedicated to ensuring his customers needs are met. Always a pleasure to work with him! More

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Lindsey was very easy to work with and did a great job communicating throughout the whole lease process. She was responsive to my questions and timely with her answers. communicating throughout the whole lease process. She was responsive to my questions and timely with her answers. More

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Frankie came highly recommended by our past sales guy, Rob Ploof (in finance department now). Frankie was attentive, presented with a no pressure attitude, was able to multi task, and was an informative s Rob Ploof (in finance department now). Frankie was attentive, presented with a no pressure attitude, was able to multi task, and was an informative sales guy! Will certainly trust Frankie, and do business with him on our next vehicle purchase from Heritage. More

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