Rob Ploof | Page 21

We've always had great experiences with the sales staff at Heritage. This was our first experience with Matt and it was great. He was knowledgable and listened to what we wanted. We appreciated his help at Heritage. This was our first experience with Matt and it was great. He was knowledgable and listened to what we wanted. We appreciated his help! More

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Casey worked with me on finding a vehicle on what I needed. I went in on getting a new basic car, none was available. He let me know there was a 2020 that only had 1400. Mile on it-took it out for a dr needed. I went in on getting a new basic car, none was available. He let me know there was a 2020 that only had 1400. Mile on it-took it out for a drive and that’s the car I bought. More

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Matt helped me buy my first brand new vehicle (and trade in my 18 year old Prius!) and actually made the experience *fun.* He walked me the through the process in a way that turned it from being daunting to in my 18 year old Prius!) and actually made the experience *fun.* He walked me the through the process in a way that turned it from being daunting to exciting. I wasn’t quite sure what I was looking for when I showed up at the dealership, and so he compared a few types of vehicles and each of their differing benefits for me to help me figure out what I really needed. I drove off the lot with my Corolla Cross yesterday and I couldn’t be happier. Matt and Rob, who did the financing, really took a lot of stress out of this experience and made me feel like they were doing the most they could to get me the best deal for exactly what I wanted. A+ team. Thank you Matt and Rob!!! More

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I have leased two Rav4s from Heritage and worked with Matt Messenger for both. My most recent one is a hybrid and Matt was instrumental in helping me through the process of switching. He is knowledgeable Matt Messenger for both. My most recent one is a hybrid and Matt was instrumental in helping me through the process of switching. He is knowledgeable, friendly and listens to his customers. Anyone would enjoy working with this down to earth, straight forward guy. I recommend him wholeheartedly! More

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Seth kept our best interest at heart when we chose our new vehicle. We went in hoping we could afford a lease and he sent us home with a barely pre owned reliable rav4 with an 8 year warranty! our ideal c new vehicle. We went in hoping we could afford a lease and he sent us home with a barely pre owned reliable rav4 with an 8 year warranty! our ideal car! Our first car purchase! He’s already reached out to go over all of our special features again once we settle in. We’re now a proud toyota family and excited to tell our friends that we have an honest connection at heritage. More

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Matt was very helpful and went the extra mile for me when I bought a used RAV4 recently. I would definitely recommend him if you are in the market for a vehicle. I bought a used RAV4 recently. I would definitely recommend him if you are in the market for a vehicle. More

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I can’t say enough about how satisfied we are with our experience at Heritage Toyota! Casey and the rest of the team working with us were so fantastic and we got exactly what we were looking for! experience at Heritage Toyota! Casey and the rest of the team working with us were so fantastic and we got exactly what we were looking for! More

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Heritage Toyota provided me with a very comfortable experience for looking at and finding my next vehicle, a Tacoma TRD. It was a no pressure experience from start to finish. Matt Messenger did a fant experience for looking at and finding my next vehicle, a Tacoma TRD. It was a no pressure experience from start to finish. Matt Messenger did a fantastic job working with me to find the right vehicle for me, tracking down my truck when I dragged my feet on my original choice and it sold. When I left some of my stuff in my trade in, Matt worked to get all of it back to me! More

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Our car buying journey started in May of 2022 when we visited Heritage Toyota and spoke to Josh Cousino and Casey Morrow about a Highlander Hybrid. February 1, 2023 we drove out with our new 2023 Highl visited Heritage Toyota and spoke to Josh Cousino and Casey Morrow about a Highlander Hybrid. February 1, 2023 we drove out with our new 2023 Highlander Hybrid. Between May of 2022 and Feb of 2023, Casey would keep us informed of our status on the long list that we were on for this particular vehicle. When the time came to finally purchase that vehicle, my husband had many questions about financing options and Casey would relay those questions to finance and get right back to us with answers.....and we had MANY questions!!! The day we picked the vehicle up we were greeted by Josh and then Casey spent a lot of time going over the car. Rob Ploof also spent considerable time explaining the financing and the many options. We never felt pressured and always felt we were being listened to. Thank you to those three folks that were part of our car buying experience at Heritage Toyota. We highly recommend this dealership. If there is one thing that could be improved it might be the ease of scanning documents to send to customers and to be able to send those scanned images to more than one email address without having to rescan. My husband and I both wanted to receive that information, but it seems the program only allows one email address to be entered in.....perhaps this is something that could be looked into so that the sales person doesn't have to rescan to send that same information to another email. Basically if there are two people in the same household that want the information, the staff should be able to "reply all" to send that information. More

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I wanted a very specific (rare) model and color. Matt told me the best way to get it would be to order it — which I did. During the intervening months, Matt kept in touch and regularly updated me on Matt told me the best way to get it would be to order it — which I did. During the intervening months, Matt kept in touch and regularly updated me on the status of my car’s manufacture and delivery dates. He also let me know when similar cars came in — but I held out and am glad I did. It is perfect! Thanks, Matt! More

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