Rob Love
Rob Love at Suburban Chrysler Dodge Jeep Ram of Farmington Hills
Refer Me

Rob Love

General Sales Manager

Suburban Chrysler Dodge Jeep Ram of Farmington Hills

38123 W 10 Mile Rd
Farmington Hills, MI 48335

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4.5
8 Reviews

Nothing I enjoy more than spending time with my family, and helping people become the best version of themselves. Some people sell the steak, some people sell the sizzle. I believe the perfect experience includes them both.

Dealership Experience

15 yrs, 4 mos

Industry Experience

21 yrs, 9 mos

Languages Spoken

English English

4.5

8 Reviews

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8 Reviews of Rob Love

October 26, 2024

Dealership Rating
Employee Rating

In a panic, I ran into the dealership. It was a Saturday at 2:30 and service had closed. My son was in Mt Pleasant, 2 hours away. I had his key with the dead battery. I had bought a new ba More

by Laura H
Recommend Dealer
Yes

Other Employees Tagged: Caselle Henry

Oct 28, 2024

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

Hi Laura, we're so glad our team at Suburban Chrysler Dodge Jeep Ram of Farmington Hills could come to the rescue and help you out in a pinch! It's great to hear Caselle and Rob went above and beyond for you. Thanks for sharing your experience with us!

September 16, 2024

Dealership Rating
Employee Rating

John and the team at Suburban did a great job working with my situation. At the end of the day, I had financing and was driving off the lot in a better vehicle than what I already had my eyes on. I look More

by Bill
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Sep 16, 2024

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

Hi Bill, we're delighted to hear that John and the team at Suburban Chrysler Dodge Jeep Ram of Farmington Hills exceeded your expectations. Enjoy your new vehicle, and we look forward to assisting you again in the future!

August 23, 2024

Dealership Rating
Employee Rating

On point! I always look forward to completing a deal with Caselle. Excellent customer service! More

by acanady1708
Recommend Dealer
Yes

Other Employees Tagged: Caselle Henry, Kenny Riggins

Aug 26, 2024

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

Thank you for your review! We're glad to hear that Caselle provided you with a great experience at Suburban Chrysler Dodge Jeep Ram of Farmington Hills. See you next time!

June 05, 2024

Dealership Rating
Employee Rating

I love the new truck great service clean facility everyone was nice and staff was friendly More

by curry03
Recommend Dealer
Yes
Jun 06, 2024

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

Congratulations on your new truck! Please reach out if there's anything we can do for you in the future.

May 02, 2024

Dealership Rating
Employee Rating

I'll say/document it again, James Boening I've nicknamed "The General". Excellent service to & for me when I couldn't get any results therein, He Handled the situation and resolved it EFFECTIVELY to a T. More

by deomron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steven Bellinger, James Boening

May 02, 2024

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

We're delighted to learn that "The General" provided excellent service and resolved your situation effectively at Suburban Chrysler Dodge Jeep Ram of Farmington Hills. It's great to know we've won back your confidence, thank you for sharing this positive experience!

May 01, 2024

Dealership Rating
Employee Rating

Horrible experience. I am still waiting for my vehicle to be fixed. 45+ days and I have no real answers. More

by olhernan82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cathy Fenske, Dan

May 02, 2024

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

Thank you for taking the time to leave us a review. It's concerning that you've been waiting for so long without clear communication from us. We want to rectify this situation and provide the service you deserve. Please reach out at your earliest convenience so we can discuss further details of your case and find a solution together. Thank you, James Boening - General Manager - jamesboening@lithia.com

May 02, 2024

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

This is James the GM. I spoke with Rob the GSM and he said he spoke with your husband last night. He said you knew.

May 02, 2024

olhernan82 responded

Dan... I have reached out to you numerous times and you have ignored the majority of the email where I have requested answers on this issue. Also funny it is you replying to this review after I was informed that you no longer worked there. The only thing that can rectify this problem is Suburban Chrysler of Farmington writing me a check as a refund for the car I purchased trusting that it was a good reliable car and it turned out to be crap. That now the warranty that I purchased though you guys does not want to pay for. Isn't that crazy!

May 02, 2024

olhernan82 responded

I knew that Dan was not there? Yeah. I juts found out las night. Which makes it weird that he is the one responding. The point here is that I have been ignored or given the run around for almost 2 months. I purchased a warranty that now will not fix the vehicle. Make it right by reimbursing me and we can be done with all this. Thanks

April 24, 2024

Dealership Rating
Employee Rating

Rob Love you've caused me to love this dealership. You're Awesome & Made it Shine! You took charge and corrected the wrongs & made them Right, Thank You so much! I've been smiling all day! More

by deomron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Bellinger, James Boening

Apr 25, 2024

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

We're thrilled to learn that Rob was able to step in and resolve any issues you were experiencing. Thank you for sharing your review, we look forward to serving you again at Suburban Chrysler Dodge Jeep Ram of Farmington Hills!

April 01, 2024

Dealership Rating
Employee Rating

This is a big, nice and clean dealership. Everyone was nice and courteous. We got a nice deal and were happy with the vehicle. More

by Lzkat1976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Galczynski, Caselle Henry

Apr 02, 2024

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

Thanks for the positive feedback! We're glad you had a great experience at Suburban Chrysler Dodge Jeep Ram of Farmington Hills and found our team courteous. Enjoy your new vehicle!

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