Rob Gable

They quoted me one price for a water pump repair and when I got to the dealership they wanted $400+ more. The service advisor said "where's your proof". I said you record the calls plus you sent me an email. I got to the dealership they wanted $400+ more. The service advisor said "where's your proof". I said you record the calls plus you sent me an email. When I pulled the email there was no price, convenient. We finally came to a price I disagreed but was better and they had me by the xxxxx because I needed the repair. Immediately after the repair we started experiencing a new issue that was previously not there. I left messages to be called back and no call back. When I finally got ahold of a service advisor I was told I couldn't get in for over a week but that I could leave the vehicle there for them to fit it in but no idea of when that might be. Keep in mind I purchased the vehicle from this dealership and have been a good customer. These people are shady and will bait and switch you. If you argue for yourself, you may end up with bigger issues. When getting a quote, record the conversation and ask for the price to be emailed or they will take advantage of you. This place used to be a lot better but now gives of used car salesman vibes. More

by trosluke Verified Customer Verified Customer

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Little to say I got the wrong information sent to me telling me I needed a “ Critical service performed “, a wheel alignment. I requested a call and the Service advisor Rob, told me yeah I needed it and telling me I needed a “ Critical service performed “, a wheel alignment. I requested a call and the Service advisor Rob, told me yeah I needed it and I was gonna cost 160 or some odd dollars more. I told him I was not gonna do it until I seen that It was out of alignment and to show me the paperwork before anything. He said he would text it to me or email it to me which he never did. He just sent me the video of my inspection ( which I already had text to me ) and halfway through the video the sound cuts out so I can’t hear half of what they’re saying. I told Rob I wanted to talk to him in person. 10 minutes later Rob finally calls me in to his office area and says the car is done and that information was supposed to go to a different customer! Now my Carfax report says that I had a critical service declined and the only notes on there as it was supposed to go to a different customer. I’m pretty pissed off about that! Trying to upsell me on a job that wasn’t needed and if I would’ve said, yes, I would’ve been out money for something I did not need to be performed! That is absolute fraud. I am in the transportation industry. I’m a master Indian Motorcycle technician and have worked at different dealerships for the OME, This is appalling! Rob needs to slow down and make sure he is not sending the wrong information or what I think happened is he got caught in an upsell lie and had to back his way out of it!! On the other hand, I think it was Nathan that checked me in very personable and a nice guy. More

by rellimlegin Verified Customer Verified Customer

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Best in customer service! Friendly,, courteous and knowledgeable. Always a pleasure to do Business with St. Cloud Toyota! Friendly,, courteous and knowledgeable. Always a pleasure to do Business with St. Cloud Toyota! More

by DCRODG Verified Customer Verified Customer

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Everyone was polite and respectful knowledgeable helpful with the issue at hand would go there again with the issue at hand would go there again More

by CHROME56201 Verified Customer Verified Customer

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The service department advisors manage an immense amount of customers and do the best they can. Toyota should pay attention to these staff to make sure they do not get burned out. of customers and do the best they can. Toyota should pay attention to these staff to make sure they do not get burned out. More

by madisonscout Verified Customer Verified Customer

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They do a nice job staying on top of my sons car. Always kind and easy to talk to. Always kind and easy to talk to. More

by pl1875 Verified Customer Verified Customer

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Service was good and I really appreciated the ride to and from my home while my vehicle was being serviced. The car wash is also a nice perk from my home while my vehicle was being serviced. The car wash is also a nice perk More

by dennydev Verified Customer Verified Customer

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The work was done as they indicated. The waiting area could use help with a coffee machine that did not work and no newspaper to read. So far, the work seems to have resolved the issue The waiting area could use help with a coffee machine that did not work and no newspaper to read. So far, the work seems to have resolved the issue. More

by tchlaw Verified Customer Verified Customer

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Service proceed was organized and efficient. The Service manager was helpful and transparent. Will definitely return The Service manager was helpful and transparent. Will definitely return More

by Jeff Miller Verified Customer Verified Customer

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Excellent service from St. Cloud Toyota! Service Dept quickly identified the problem; they are the BEST! I can always trust their judgment on what needs to be done. Rob was Cloud Toyota! Service Dept quickly identified the problem; they are the BEST! I can always trust their judgment on what needs to be done. Rob was helpful in explaining about the problem, ordering the part, and following up when part arrived. Friendly, helpful customer service with Rob! I highly recommend St Cloud Toyota dealership. A nephew of mine also came from Twin Cities area, and recently purchased a new vehicle with Caleb. He was delighted that Caleb found the perfect vehicle with all the specifications my nephew wanted. Our family’s experience and satisfaction with St. Cloud Toyota spans over 25 years! More

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