Rob Billinger

Holm Automotive Center Inc responded

We're so glad to hear about your positive experience with Rob Billinger! At Holm Automotive Center, we're dedicated to providing exceptional customer care, and it sounds like Rob truly exemplified that by understanding your needs and working diligently to meet them. This dedication reflects our core values of Customer Care and Industriousness. Thank you for taking the time to share your feedback. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your feedback! We appreciate you noticing our commitment to getting our customers taken care of promptly. At Holm Automotive Center, we strive for excellence in everything we do, and that includes providing efficient and timely service. We also understand the importance of maintaining a strong reputation, and we work hard every day to earn and keep the trust of our community. This reflects our core values of Customer Care and Excel. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for sharing your positive experience! We're so glad to hear you had a pleasant visit to Holm’s Auto Center and that you found our team helpful and kind. Creating meaningful relationships based on Trust, Fairness, Value, and Quality, as stated in our mission, is at the heart of everything we do. This also aligns with our core values of Customer Care and Concern for Others. We appreciate your feedback and look forward to serving you again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to share your feedback. We appreciate you acknowledging the cleanliness and upkeep of our dealership and recognizing the positive contributions of our finance manager and sales manager. We are, however, very sorry to hear about the less-than-satisfactory experiences you had with your salesperson after the purchase and with our body shop. We take your concerns very seriously. Our mission is to build meaningful relationships based on Trust, Fairness, Value, and Quality, and it’s clear we fell short of that standard in your case. The lack of communication you experienced is unacceptable and does not reflect our core value of Customer Care. We also understand your frustration regarding the body shop's handling of your repair. We strive for transparency and fairness in our processes, and the inconsistencies in the information you received are concerning. This does not reflect our core value of Trustworthy. We value your past business and are disappointed to hear this experience may impact your future decisions. We would like to understand more about the specifics of your experience with both the sales and body shop departments so we can address these issues internally and prevent similar situations from happening again. We are determined to never quit improving and being all that we are capable of being. We value your business and would appreciate the opportunity to discuss this further with you. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear that your experience at Holm Automotive Center was so positive! It's wonderful to know that Rob, Cedric, and William provided you with excellent service. Our team is dedicated to helping customers find the perfect vehicle that fits their needs and budget. We appreciate your kind words and recommendation. Thank you for choosing Holm Automotive Center! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

thank you so much! We're thrilled to hear that you had a great experience working with Cedric and Rob. Our team strives to create a welcoming and low-pressure environment for all of our customers. We're glad that you found the sales process transparent and efficient. Our goal is to make the car-buying experience as easy and enjoyable as possible. Thank you for considering recommending Holm Automotive Center to your friends. We appreciate your support and look forward to serving you again in the future. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear that you had a positive experience purchasing your vehicle from Holm Automotive Center. Our team strives to provide a hassle-free and transparent car-buying process. We appreciate the trade-in opportunity as well. We're honored to have earned your business and look forward to serving you again in the future. Thank you for choosing Holm Automotive Center. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your kind words and 5-star rating! We're thrilled to hear that you had such a positive experience at Holm Automotive Center. We're delighted that our team was able to assist you in finding the perfect midnight amethyst Honda. We understand that owning a purple car was a dream of yours, and we're honored to have played a role in making it a reality. Our team is committed to providing exceptional customer service, and we're glad that you appreciated our upfront approach and willingness to go the extra mile. Thank you for choosing Holm Automotive Center. We look forward to serving you again in the future. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your review of Holm Automotive Center! We're glad to hear that we kept you informed throughout the vehicle search process and were able to find the perfect match for you. We appreciate your business and hope you enjoy your new vehicle. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're thrilled to hear about your excellent experience with Rob and Cedric! Providing exceptional hospitality and going the extra mile to find the perfect vehicle for our customers is what we strive for at Holm Automotive Center. We're glad their teamwork helped you find the car you wanted. Thank you for choosing us! Sincerely, The Holm Automotive Team of Abilene