Rico Wilson

The Dealership From xxxx! !! I traded my 2022 Yukon Denali Ultimate in Excellent Condition with 20,000 miles on it for there 2024 Cadillac lyriq Sports 2 . Amanda was my sales !! I traded my 2022 Yukon Denali Ultimate in Excellent Condition with 20,000 miles on it for there 2024 Cadillac lyriq Sports 2 . Amanda was my sales representative and she did an Outstanding Job throughout this whole Nightmare with sale. The next day after purchase I noticed the air conditioner wasn't putting out cool air through the passenger side vent. I notified Amanda of the issue and she had me bring the car back to take to there service to fix. Amanda put me in a loaner car it took service a whole week to fix the air conditioner issue. I was notified by the manager in service that the car was ready for me to pickup and that there detailer washed the car. I went to pick up my Brand New Car and noticed there (So Called Detailers) scratched my whole car up and it really showed do to the car being black in color . I contacted Amanda again she told me to bring it back again and there Detail guy (Dwight) would cover up the scratches. I told her no the scratches needed to be removed by a professional detailer they claimed there Detail guy Dwight would be able to fix it. I new he wouldn't be able to remove the scratches without buffing them out with a polish. Dwight tried putting some detail products on the car and like I already new he couldn't correct the paint without buffing the scratches out . Dwight is not a professional detailer. Amanda contacted me and said they have to send it out to a professional detail shop and have the scratches removed and they're going to finish it off with a wax. Come to find out It's the same detailer I've used a couple of times in the past. I felt my car would be safe in knowing this. I then contacted the detailer and asked what exactly were they going to do to fix scratches. He told me they were going to buff the scratches out with a polish and that's all the manager (Brad) at the dealership was going to pay for. I replied "no wax" like Amanda told me? No wax was paid for. He advised me that they should have also paid to have the ceramic coating put back on it. What the manager Brad planned on doing was to take my car back to the dealership and have there detailer put a protectant on it. Why would I at this point want the very people who damaged my car's paint to even touch my car. I've tried reaching out to Brad several times for 5 days straight while my car was out at the detail shop to let him know I felt very uncomfortable about my car going back to there dealership to add the protectant to the car after they're Detailers scratched it in the first place. Left several messages also. Brad never called me back. I asked the detail shop to let me know when they were finished with my car so I could go down and take a look at it before it goes back to the dealership. They called me and I went down to take a look at it and the the guy asked me if I talked to Brad yet. I told him no and it looks like Brad is avoiding me. The guy at the detail shop didn't have any problems with getting in touch with Brad. Since Brad didn't have a problem with speaking to detailer at the shop I asked him to relay a message to Brad for me. Brad told the detailer it would be ok for me to pick up my car and to put the ceramic coating on myself. Brad needs to be Fired with Amanda taking his place. Amanda took care of Absolutely everything from start to finish. What is Brad there for??? More

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It's a great place to purchase and service your vehicle. Everyone there is nice especially Drew in service and Kevin P. In sales. Go there you won't be disappointed. Everyone there is nice especially Drew in service and Kevin P. In sales. Go there you won't be disappointed. More

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Drew is awesome in the service department I brought my vehicle in for routine service. I was having another issue and explained it to my service leader Drew. He quickly analyzed what I was say I brought my vehicle in for routine service. I was having another issue and explained it to my service leader Drew. He quickly analyzed what I was saying and a possible resolution. He gave me a time frame that my vehicle would be finished and it was almost right on the dot. More

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Top Notch Customer Service I came in with a problem. Rico went above and beyond to meet all my needs and many of my wants as it relates to purchasing a new vehicle. I trusted h I came in with a problem. Rico went above and beyond to meet all my needs and many of my wants as it relates to purchasing a new vehicle. I trusted his recommendation and I absolutely love my new vehicle! More

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Very good experience I was very satisfied with the customer service I received from this dealership. My salesman was patient and answered all of my questions. I am happy w I was very satisfied with the customer service I received from this dealership. My salesman was patient and answered all of my questions. I am happy with my purchase and the next car I get will definitely cone from Five Star! More

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Another excellent sales experience with Reggie Henderson!! Once again a superb experience when purchasing our sixth vehicle from Reggie Henderson! This time it was a 2013 Cadillac SRX and my wife has the bigg Once again a superb experience when purchasing our sixth vehicle from Reggie Henderson! This time it was a 2013 Cadillac SRX and my wife has the biggest smile ever! Thanks to the great team at Five Star for always making our vehicle purchases a pleasure and for the superior support from the Service team after each of our purchases! More

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