Ricky Bush

Stafford Brown is the best. c c c c c c c c c xv c c c c c c c c c xv More

by GAILHERMOSILLA Verified Customer Verified Customer

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Regular oil change was great, but wish vacuuming and a car wash were included with the service car wash were included with the service More

by jessicafraser_99 Verified Customer Verified Customer

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Alix was invaluable. She cut through warranty red tape and facilitated repairs. She was knowledgeable and confident in answering all questions we had. She was attentive a She cut through warranty red tape and facilitated repairs. She was knowledgeable and confident in answering all questions we had. She was attentive and responded to inquires almost immediately. There weren’t any surprise or add-on charges. Car was ready ahead of schedule. More

by Teribaker67 Verified Customer Verified Customer

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The friendliness and communication from the service staff is top notch. From noticed before dropping off my car to updates during the service, Safford Brown Hyundai is fantastic! is top notch. From noticed before dropping off my car to updates during the service, Safford Brown Hyundai is fantastic! More

by fruger Verified Customer Verified Customer

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Bad experience at the service department, They do not honor the Hyundai warranty agreement, so consumers beware of there tricks and do not buy any cars from them. They are disgrace to used car dealers. honor the Hyundai warranty agreement, so consumers beware of there tricks and do not buy any cars from them. They are disgrace to used car dealers. More

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My experience was terrible. I bought hundai kona 2023 on may27 after a Month I received bill they mentioned some amount in my bill.I try to talk with dealer they didn't receive I bought hundai kona 2023 on may27 after a Month I received bill they mentioned some amount in my bill.I try to talk with dealer they didn't receive my call .I go there they said we will resolve your issue with in 2 weeks.but still they didn't do nothing.since last Sunday my car engine light came on.The lady who talk with me she was so rude.There service so bad.I talk to them they said you need to get appointment and we have no any appointment available at this time.its only 4,750milage it's new car.Its my first experience it's so bad. More

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Dear Hyundai Fairfax, I am writing to express my extreme dissatisfaction with the recent change in ownership to Stafford Brown. Prior to this change, I was a loyal customer motivated to purchase fro extreme dissatisfaction with the recent change in ownership to Stafford Brown. Prior to this change, I was a loyal customer motivated to purchase from Hyundai Fairfax because of their "oil change for life" guarantee. However, since Stafford Brown took over, the level of customer service has been appalling. Recently, I encountered a serious issue with my newly purchased 2022 Tucson. The engine light was constantly coming on, and the car was shaking whenever I accelerated. When I contacted Hyundai Fairfax where I bought the car, I was shocked to receive such dismissive treatment. Stafford Brown's team informed me that they had no availability until the following week Thursday to repair my car. Frustrated and disappointed, I had no choice but to call around to several Hyundai dealerships in the area to secure an appointment. Despite my efforts, my car was never fixed because they could not even find the code for the issue. This entire experience has been incredibly frustrating and has severely damaged my trust in your dealership. As a customer, I expect better service, especially after purchasing a vehicle from your establishment. I urge you to address these issues promptly and restore the level of service that your customers deserve. Sincerely, Unhappy Customer More

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After making a huge mistake buying a 2023 Tucson, the hits just keep on coming. First time I tried to schedule the 7500 mile service visit, it took 3 weeks to get in. The 15k service is also 3 weeks out. hits just keep on coming. First time I tried to schedule the 7500 mile service visit, it took 3 weeks to get in. The 15k service is also 3 weeks out. With Nissan, I could get same or next day appointments. I realize that there are a lot of Hyundai cats on the road, but they shouldn't all be in the shop at the same time. You can never speak to anyone when you call except a central reservation person who can only set up an appointment 3 weeks away and message the service rep. The service tells are not good at responding. They need a better system and bigger facility. I can't wait to pay off this car and never get a Hyundai again. Now I have an emergency. My head tank door is jammed and I'm almost out of gas. I need this car fixed tomorrow! More

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The worst service I ever have. I booked the appointment 6 weeks ago for oil change and tire rotation. My appointment was at 11.20 AM and after 3 hours i didn’t have any call or tex I booked the appointment 6 weeks ago for oil change and tire rotation. My appointment was at 11.20 AM and after 3 hours i didn’t have any call or tex messages so I decided to call the dealership. No answer at all although I made like 20 or more calls. Also I let voice messages but no answer. So I decided to call a taxi and go to the dealership. When I was there the representative told me that my car wasn’t ready and needed like 30 minutes more to be ready. I took my car at 3.50 PM. So it took 4 hours and 30 min to make an oil change and tire rotation. I am not going there never More

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Went in for a 60,000 service on a Sonata and was shocked I had to pay for everything. No free oil changes any more, no free State inspection anymore, wouldn't honor my 10% coupon, that they sent to me. The I had to pay for everything. No free oil changes any more, no free State inspection anymore, wouldn't honor my 10% coupon, that they sent to me. The scheduled service was $435, as expected, but then I was slapped with paying over $200 for parts! xxx! You would think parts are included in the outrageously high service charge. They even charged $2.47 for the freaking gasket that already comes on all oil filter. Ridiculous! Then, they called to say it needed brake calipers and pads and four tires...I said reject it on the State inspection so could install brakes myself for one fourth what they wanted. When I got the car back, it was clear I was lied to and they instead rejected it for worn tires, yet the tires have ample tread remaining. I checked the brakes and they are fine (and not listed on the inspection report). Then, to top off lying to me over the phone about brakes to pump me for more cash, they failed to call me back to say it was ready. I went in late to get it and they said they closed the order so couldn't give me the 10% discount. Next day we called the service manager, but he refused to call us back. Service sucks, prices suck, employees lie and cheat, manager doesn't care...why would anyone bring a car there for service? I will never go back Safford Brown Fairfax again. Would rather support my local garage where they do care and don't rip-off customers. More

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