Ricky Bush | Page 3

Dear Hyundai Fairfax, I am writing to express my extreme dissatisfaction with the recent change in ownership to Stafford Brown. Prior to this change, I was a loyal customer motivated to purchase fro extreme dissatisfaction with the recent change in ownership to Stafford Brown. Prior to this change, I was a loyal customer motivated to purchase from Hyundai Fairfax because of their "oil change for life" guarantee. However, since Stafford Brown took over, the level of customer service has been appalling. Recently, I encountered a serious issue with my newly purchased 2022 Tucson. The engine light was constantly coming on, and the car was shaking whenever I accelerated. When I contacted Hyundai Fairfax where I bought the car, I was shocked to receive such dismissive treatment. Stafford Brown's team informed me that they had no availability until the following week Thursday to repair my car. Frustrated and disappointed, I had no choice but to call around to several Hyundai dealerships in the area to secure an appointment. Despite my efforts, my car was never fixed because they could not even find the code for the issue. This entire experience has been incredibly frustrating and has severely damaged my trust in your dealership. As a customer, I expect better service, especially after purchasing a vehicle from your establishment. I urge you to address these issues promptly and restore the level of service that your customers deserve. Sincerely, Unhappy Customer More

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After making a huge mistake buying a 2023 Tucson, the hits just keep on coming. First time I tried to schedule the 7500 mile service visit, it took 3 weeks to get in. The 15k service is also 3 weeks out. hits just keep on coming. First time I tried to schedule the 7500 mile service visit, it took 3 weeks to get in. The 15k service is also 3 weeks out. With Nissan, I could get same or next day appointments. I realize that there are a lot of Hyundai cats on the road, but they shouldn't all be in the shop at the same time. You can never speak to anyone when you call except a central reservation person who can only set up an appointment 3 weeks away and message the service rep. The service tells are not good at responding. They need a better system and bigger facility. I can't wait to pay off this car and never get a Hyundai again. Now I have an emergency. My head tank door is jammed and I'm almost out of gas. I need this car fixed tomorrow! More

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The worst service I ever have. I booked the appointment 6 weeks ago for oil change and tire rotation. My appointment was at 11.20 AM and after 3 hours i didn’t have any call or tex I booked the appointment 6 weeks ago for oil change and tire rotation. My appointment was at 11.20 AM and after 3 hours i didn’t have any call or tex messages so I decided to call the dealership. No answer at all although I made like 20 or more calls. Also I let voice messages but no answer. So I decided to call a taxi and go to the dealership. When I was there the representative told me that my car wasn’t ready and needed like 30 minutes more to be ready. I took my car at 3.50 PM. So it took 4 hours and 30 min to make an oil change and tire rotation. I am not going there never More

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Went in for a 60,000 service on a Sonata and was shocked I had to pay for everything. No free oil changes any more, no free State inspection anymore, wouldn't honor my 10% coupon, that they sent to me. The I had to pay for everything. No free oil changes any more, no free State inspection anymore, wouldn't honor my 10% coupon, that they sent to me. The scheduled service was $435, as expected, but then I was slapped with paying over $200 for parts! xxx! You would think parts are included in the outrageously high service charge. They even charged $2.47 for the freaking gasket that already comes on all oil filter. Ridiculous! Then, they called to say it needed brake calipers and pads and four tires...I said reject it on the State inspection so could install brakes myself for one fourth what they wanted. When I got the car back, it was clear I was lied to and they instead rejected it for worn tires, yet the tires have ample tread remaining. I checked the brakes and they are fine (and not listed on the inspection report). Then, to top off lying to me over the phone about brakes to pump me for more cash, they failed to call me back to say it was ready. I went in late to get it and they said they closed the order so couldn't give me the 10% discount. Next day we called the service manager, but he refused to call us back. Service sucks, prices suck, employees lie and cheat, manager doesn't care...why would anyone bring a car there for service? I will never go back Safford Brown Fairfax again. Would rather support my local garage where they do care and don't rip-off customers. More

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I took my vehicle in for $550+ service and returned to find the audio system was broken. The service representative initially told me that the dealership would pay for any cost that Hyundai corporate was find the audio system was broken. The service representative initially told me that the dealership would pay for any cost that Hyundai corporate was unwilling to pay for the replacement but at the end of the day they would not fix their error without me paying all cost that corporate would not cover under my warranty. I've been coming to this dealership for years (before it merged with Safford Group) and always received great service. I will now be going to a different dealership for my service and purchase transactions because they were unwilling to fix damage that their technician caused to my audio system. More

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I own a 2013 Hyundai Sonata which I purchased new from Fairfax Hyundai. With the purchase of the new car came “Complimentary Oil Changes and State Inspections for Life” which is what drew me to Fairfax Hy Fairfax Hyundai. With the purchase of the new car came “Complimentary Oil Changes and State Inspections for Life” which is what drew me to Fairfax Hyundai’s Service Center. Also, it was convenient to my work and I was provided a shuttle ride if needed to take me to my office. However, I have since learned the ulterior motives of the dealer in providing these complimentary services. Unfortunately, as a female, I was a little too trusting and as a result was exploited repeatedly. Fairfax Hyundai can not be trusted; they have proven undoubtedly that they do not have integrity and in fact are they type of service center that has unethical practices and what most people think of when they picture an auto repair service shop that preys on people, specifically females. In the past 2.5 five years, I have caught the service technician and mechanic not, once, but on two occasions outright lie and try to convince me that my car needed service that in fact they had just performed at the recent prior visits. Here are the details: October 2018 (54,429 miles) They recommend replacement of front brakes, rotors and brake fluid exchange ($130.00 just for fluid). I agreed and had the service performed. I had to have the brakes and rotors replaced again (privately) less than 20,000 miles later because Fairfax Hyundai had the pads rubbing the rotors (didn’t grind them down to fit properly) the friction was so intense that it lowered my gas mileage by 6 mpg. When a family member replaced the pads and rotors for me, the gas mileage increased by 6mpg. So they are not only unethical but they employ mechanics who are inept at their jobs. Just 16,000 miles and 1.5 years later (the maintenance schedule doesn’t ever call for a brake fluid exchange, only topping off the reservoir) while in the shop for a complimentary oil change, the service tech, Josh Durdaller, said that during the “routine courtesy inspection”, the mechanic checked the brake fluid and said it was really dirty and needed changed. They also recommended new spark plugs and a transmission flush. I reminded Josh that they just changed the brake fluid changed 16,000 miles ago. Josh was apologetic and said he is unsure why the mechanics would say that it was dirty. In an attempt to cover the error, they said maybe there is an issue with the fluid and offered to exchange it for free (which they probably didn’t even do while they had the car back in the service area). February 2020 -(70,896 miles- during same appointment as above) -Transmission fluid exchange performed based on their recommendation even though the manual says 60,000 or more ONLY if continually driving in extreme conditions. However, I deferred to their judgement as the service advisor reported that the mechanic said it was in need of changing based on how it looked. Cost for the spark plugs and transmission fluid exchange $537.94 August 21, 2021 ( Just 8,000 miles later) Took it in for an issue covered by Hyundai due to a defect (steering) and once again they conducted a “routine courtesy inspection.” Josh reported that during the courtesy inspection the mechanic tested the transmission fluid and it was “really dirty and should be changed or flushed” To check the transmission fluid, the car would have to be put on a rack, a protective piece popped off, a bolt rand a plug removed (not as easy as just pulling a dipstick to check). However, during this “courtesy inspection” they didn’t bother to pop the hood to check fluids or they would have reported that the coolant reservoir was needing refilled. I declined the transmission fluid exchange service and later that evening went through my records to see when they had exchanged the transmission fluid and found that they had just exchanged it 8,000 miles earlier. They didn’t have have the decency to check my service record before offering me a service they had just performed 8,000 miles earlier and isn’t recommended for at least 60,000 miles. Called and left messages for the service technician (no return call), service manager (no return call), and finally the director of Fairfax Hyundai Service. Brian Gor Who apologized for the oversight and agreed that should not have happened but was unwilling to refund any money spent in the service department as a result of their recommendations over the years. He acknowledged that it is understood why they have lost my trust. BUT he also made these statements which acknowledge that he is aware of this unethical and dishonest behavior- 1. Hyundai treats women fairly, this happens to our male customers just as often as it does to female customers. 2. The mechanics work off commission (the more items they can charge for, the more they make) and the service advisor is supposed to check the record when a mechanic makes a recommendation so that there are checks and balances. After leaving a voicemail message for the Fairfax Hyundai owner on 8/24/21, Sam Mansouri, Mr. Gor called and offered a free 82,500 service to “extend an olive branch.” I declined. To top it off, I received a factory touch up paint pen from Hyundai to touch up small nicks on the hood, bumpers, and roof only for the paint not to match and now I have big grey blotches on the white paint of the car. Hyundai (local dealership or the corporate Hyundai) won’t stand behind this either! My paint is ruined because they didn’t match the touch up paint to the original color (WJ versus WJR). Luckily I kept all receipts, service records, and recommendations that were provided to me at each appointment. It is clear on the receipts the date and mileage that service was performed, and the duplicate recommendations based on the “visual inspection of the dirty fluids.” When looking through the receipts and recommendations from the past 8 years, it became clear to me that I was taken advantage of on many occasions. Multiple times during complimentary service, once they had my car in the bay, the advisor would call and say there was a nail in my tire and they could repair it (25.00-35.00 dollars). And most recently, I brought the car in for the complimentary state service inspection and was called by the advisor, once the car was in the bay, and informed that my tag light needed replaced and it would be approximately $30.00 (you can buy a pack of two for less than $5.00). I said I would just do it myself but was told that a rejection sticker would be placed on the car and I’d have to bring it back to be inspected again (they know time is valuable and most people won’t won’t to being it back). These are just two minor examples of how they slowly get their money back by having you bring your car in for complimentary inspections and oil chances. A scam to say the least. More

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I no longer wish to explain my situation multiple times. Just know that the service people don’t care whether you come back or not. They actually prefer you to not come back to get rid of you. Just know that the service people don’t care whether you come back or not. They actually prefer you to not come back to get rid of you. More

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This place doesn’t care about their customers. I know Fairfax Hyundai doesn’t care about my feedback, but I want to get my word out to help others! So I got my very first car check up for my very f I know Fairfax Hyundai doesn’t care about my feedback, but I want to get my word out to help others! So I got my very first car check up for my very first brand new car that I bought with you guys and then I got scammed. Miguel, the service guy who helped me, basically scammed me into getting like $140 7500 mile car service check up which I thought was free along with my lifetime of free oil changes. But he did not bother telling me how much it cost and just took advantage of me. Now one will answer my dad and my phone calls in the service department. Rickie Bush is also terrible. He’s an awful service manager. I don’t get how you guys live a good life like this scamming people and not even wanting to help people. But I guess that’s why people like that go into the car industry. More

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Four and a half hours at the dealership for two tires! I bought my 2015 Kia Cadenza on December 10, 2017. I bought an extended warranty. Two of my tires failed MD inspection. I made an appointment for 1 I bought my 2015 Kia Cadenza on December 10, 2017. I bought an extended warranty. Two of my tires failed MD inspection. I made an appointment for 11:30 am on Saturday, January 13, 2018, to get two new tires, as I needed them to pass MD inspection. As I was talking to the service associate to tell him my tires failed MD inspection, he proceeds to tell me that the tires look looked fine to him but he knows that MD inspection is a little tougher than VA inspection. Okay, my tires failed inspection and I need two new tires. I showed him a picture of one of the tires that had a serious slash/cut in it. You could see the layer beneath the tire. The associate tired to indicate that the slash/cut could have happened anytime as I was driving the car. Fortunately, I had a photograph of the car the day I bought it and you could see the slash/cut in the tire in the photograph. He then said he would have the service department look at the tires and they would get back to me. Well, an hour or so later the associate comes back to me and says they have to call the used car dealer across the street, to get permission to give me two new tires. I had made the appointment with the used car dealer and he already had a copy of my MD inspection. First of all, what is the purpose of making an appointment if you are just going to throw my car service in the loop with everyone else who was at the dealer to have service done on their car? So maybe another hour or so passes and the associate comes back to tell me that they have to go buy the tires down the street and it would be maybe another hour. Okaaaaay . . . So I wait patiently for another 1 1/2 hours. I then go ask someone who I can speak to because I had been waiting 3 1/2 hours to get two tires installed on my vehicle and after the second time I was informed that the tires had to be purchased down the street, no one had come to give me any information the tires. The service associate who sits at the desk inside of the dealership tells me to go speak to the service manager, Rickie, who sits in an office, outside near the bay where you drive your car in for service. I knock on RIckie's door and he motions to me to give him a moment (holds one finger up in the air). I waited outside Rickie's door for around 20 minutes and then I go back to the service associate at the desk and reiterate my problem. He then escorts me back outside (where I had to wait beside the desk of the service writer), and he goes into Rickie's office, comes back outside to where I am standing, and states that Rickie will be with me in a few minutes (really?). The service associate who was should have been informing me of my tire situation, sees me standing there (mad as heck!) and asks can he help me. I told him I had been at the dealership for 4 hours and no one has told me anything about the tires on my vehicle. He asks me who was helping me. I told him he was! (or was supposed to be!) He then asked who wrote up my papers. I pointed to the service writer at the desk and he asked the service writer did he have my paperwork. The service writer walked into the service bay to get my keys and then he flipped through a mound of other paperwork to get my paperwork. He then told me to take my paperwork over to Rickie, the Service Manager. I finally was able to complain to Rickie about the slow service I received and how no one came to keep me informed about the progress of getting two tires. Rickie, of course, made excuses as he said he didn't have the tires in stock and had to go down the street to purchase the tires. If Rickie had tried to make my tires a priority and had not sat in his office talking on the phone, my wait time may have been shortened. Rickie never made an effort to get up out of his chair to apologize. He looked over my paperwork and asked me to sign or initial the paperwork. I didn't appreciate the fact that 1) the service associate almost accused me of putting the slash/cut in the tire, and 2) he didn't treat me like an important customer. He never came back to tell me the tires had been put and the car or that my car was ready. I had to go check on the status of my car. Also, after I got my keys and paperwork, I was told to go out of a certain door and my vehicle would be outside. OMG! I practically circled the building twice before I found my car in a sea of all kinds of other vehicles! Lesson learned, I will never purchase a vehicle that is so far away from my home. I live in Silver Spring. Free oil change? Never mind, I will pay for my oil changes so I won't have to deal with those people at Fairfax Hyundai. I am now in the process of getting a second job so I can trade in this vehicle at the end of the year so I won't have to deal with those people at Fairfax Hyundai. I am still angry at the treatment I received from those people at Fairfax Hyundai! More

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Thank you. I love my new Tucson (Limited/Ultimate). The sales staff and service staff are always terrific to work with. This is our 5th Hyundai -- we keep comin I love my new Tucson (Limited/Ultimate). The sales staff and service staff are always terrific to work with. This is our 5th Hyundai -- we keep coming back. Thank you. More

by sandra17 Verified Customer Verified Customer

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