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Rick Massucci
Rick Massucci at Tustin Lexus
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Rick Massucci

Service Consultant

Tustin Lexus

45 Auto Center Dr
Tustin, CA 92782

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4.9
174 Reviews
4.9

174 Reviews

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174 Reviews of Rick Massucci

November 30, 2024

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Employee Rating

Good customer service and knowledgeable advisor Communication was very helpful and repairs were done in a timely manner More

by iggymimon
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2024

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2024

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Great sales rep. Nice waiting area. Job well done in an acceptable time frame. Thank you More

by lynnpagedrapery
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2024

Tustin Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 29, 2024

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The customer service was great and quick. Dropped of my car and was ready in 2 days! More

by Matthew#1
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Recommend Dealer
Yes
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Dec 01, 2024

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

November 26, 2024

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Extremely friendly staff and service finished as expected time. I am well satisfied their service!! More

by 4minjoung
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Iman Azimi, Derek Kincebach , Steve and Danny were awesome!

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Nov 27, 2024

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2024

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Employee Rating

Such great customer service. Rick takes care of us so nicely and has for several years. Love the video from the mechanic. Classy touch. More

by Chris1stnoel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Iman Azimi, Derek Kincebach

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Nov 22, 2024

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

November 19, 2024

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Employee Rating

They are serious about customers complaints. Located the problem correctly and fixed it. Good dealership More

by ijha
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2024

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 12, 2024

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Very customer focused. Rick has supported my car maintenance for years!! Thank you very much Rick! More

by Ldub
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2024

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Rick! Feel free to reach out to us if you need anything. Have a wonderful day.

November 11, 2024

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My car is running great after my oil change. I went to the dealer because they wash your car after the service, but the scheduler talked me out of it because they were so busy. Im only a little More

by Sydney Patten
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Iman Azimi, Derek Kincebach

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Nov 18, 2024

Tustin Lexus responded

Thank you for your feedback and I appreciate you bringing this to my attention. We aim to provide the best quality of service for our customers so I apologize that we were unable to wash your vehicle at your last visit. If you're willing I would like the opportunity to learn more about what happened and work towards preventing this from happening in the future. Please contact me at the information provided below and I look forward to speaking with you. Ray Wood General Manager wwood@tustinlexus.com

October 30, 2024

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After a few year been customer of Lexus i realize that they have an extraordinary service All the employees that I meet during those years are amazing Specially Dennis he did excellent job thanks for More

by Max Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Kincebach

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Nov 01, 2024

Tustin Lexus responded

Hello Max, we're happy you found Dennis to be so supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

October 23, 2024

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Employee Rating

Very efficient and helpful. Great place to get car service and purchase a vehicle. Rick is the best. More

by Aheardshop
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2024

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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