Rick Groff | Page 5

My salesman Rick was courtesy and professional , he was very informative and had all the answers to all my questions I highly reccomend Smithtown Kia ! very informative and had all the answers to all my questions I highly reccomend Smithtown Kia ! More

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Friendly Atmosphere and Great Services It was my first time buying a brand new car and I was glad I got to work with Rick at Smithtown Kia. He was extremely attentive and friendly, and he c It was my first time buying a brand new car and I was glad I got to work with Rick at Smithtown Kia. He was extremely attentive and friendly, and he certainly made my car buying experience a positive one. I came in with not much knowledge on the trims of the model that I was interested in, but Rick explained the features of each trim, and it ultimately made me realize what I wanted. I was very happy with my car and I hope Rick's expertise will continue to help future customers who shop at Smithtown Kia. More

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We were purchasing our son's first vehicle...an exciting milestone. Rick made the process easy and painless. He was honest and upfront. He was true to his word and knowledgeable about the vehicle. It wa milestone. Rick made the process easy and painless. He was honest and upfront. He was true to his word and knowledgeable about the vehicle. It was a pleasure working with him. Thank you, Rick, for making this a positive experience. More

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Professional Service and looking forward to wonderful suppor Rick did a great job getting me into a 2020 Telluride. He knew the car, got me through the lease process and on the road quickly and with confidence Rick did a great job getting me into a 2020 Telluride. He knew the car, got me through the lease process and on the road quickly and with confidence that if I need him he'll be there to help me along with the rest of the KIA team (Lance/Mike)! More

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Rick Groff Rick was professional, knowledgeable and trustworthy. I bought my Kia Sorento because I trusted him, and I knew that I was getting the best deal. Rick was professional, knowledgeable and trustworthy. I bought my Kia Sorento because I trusted him, and I knew that I was getting the best deal. More

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Seamless the entire process was quick and easy, Rick was super friendly and Very reassuring through the whole process( it was my first time buying a car so i w the entire process was quick and easy, Rick was super friendly and Very reassuring through the whole process( it was my first time buying a car so i was nervous). everything went very smooth and Rick was even willing top come in on his day off for me to be able to pick up the car on my day off. all around a great experience. More

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Excellent experience and customer service. I just have to say that it was a very easy, upfront and efficient process working with Rick and Jeff with my new lease. They were very up front and ho I just have to say that it was a very easy, upfront and efficient process working with Rick and Jeff with my new lease. They were very up front and honest with pricing and did not push anything on me that made me uncomfortable. First class all the way, had me in and out in no time driving my brand new 2020 Kia Optima. Would recommend them to anyone. Thank you! More

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Rick Groff was very informative and helpful as this was out first experience leasing a car. We felt the entire process was pleasant. We’re very satisfied and happy with the deal. We would buy here again. out first experience leasing a car. We felt the entire process was pleasant. We’re very satisfied and happy with the deal. We would buy here again. More

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PRESSURE FREE SALES EXPERIENCE My salesman...Rick Groff was very patient in explaining the car we leased from him. Very knowledgable about all the technical aspects of the car & My salesman...Rick Groff was very patient in explaining the car we leased from him. Very knowledgable about all the technical aspects of the car & went over the many features of our car with my wife & me in a friendly manner. When this lease is up my wife & i will be paying him another visit to lease again. More

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I am very much regretting making a switch from my previous Kia dealer over to Smithtown Kia. They have the worst customer service I've ever experienced in my many years of car buying. Basically once previous Kia dealer over to Smithtown Kia. They have the worst customer service I've ever experienced in my many years of car buying. Basically once you purchase a vehicle, they could care less about you. I have a very serious problem where now 6 weeks later, they never terminated my prior lease and never had it inspected. Kia finance tells me I'm still responsible for a car I don't even have in my possession for over a month and a half and are even still taking payments for it. When I called the dealer to try and get this resolved, I have been ignored and treated like garbage. I've called 3 times trying to get a manager and they keep telling me nobody is available to help, and I never get a call back. Not to mention the receptionist that answers the phone is rude and does nothing to help you find a person to talk to. STAY AWAY from this dealer if you don't want to be treated like crap. Once they have your money, you are just an afterthought. I'll be sure to make sure this is the last time I or multiple other members of my family who have cars through this dealer, NEVER return for another purchase. More

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