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Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento
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Rick Fuentes

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.8
159 Reviews
4.8

159 Reviews

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159 Reviews of Rick Fuentes

January 24, 2025

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Excellent service every time! It was everything I could have hoped for and more. Highly recommend them. More

by KELSEY.HOWARD2014
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Recommend Dealer
Yes

Other Employees Tagged: Edgar Partida

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Jan 25, 2025

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 24, 2025

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Great customer service. Especially from service advisor, Shaun. He always keep me updated on all the service my vehicle needs. More

by Bill
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Dortch, Matthew Jeffery

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Jan 25, 2025

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, Bill, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 16, 2025

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Everyone is really professional, kind and helpful. They make the experience seamless and super easy. More

by JANINE.DOLAR
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Recommend Dealer
Yes
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Jan 17, 2025

Niello Volvo Cars Sacramento responded

Janine, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 11, 2025

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MATT IS THE BEST, I ALWAYS PREFER TO GO THRU HIM FOR MY SERVICE APPOINTMENTS. More

by triplel2020
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

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Jan 13, 2025

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 06, 2025

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Employee Rating

I have always had great experiences with servicing my car here. The whole team is very respectful and attentive. Great job on selecting such a great team!! More

by VGOL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Dortch

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Jan 06, 2025

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 27, 2024

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Great courteous service Keep me well informed and answered all my questions awesome valet service More

by HMWTSALAZAR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Shaun Dortch, Matthew Jeffery , Amy Ott, Victoria Protsyuk

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Dec 31, 2024

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 21, 2024

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Employee Rating

The waiting area is clean and convenient. My advisor, Rick, was very clear and helpful. More

by Michael
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Recommend Dealer
Yes
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Dec 23, 2024

Niello Volvo Cars Sacramento responded

It's great to hear that Rick was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 27, 2024

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I like coming to this dealership. I’m always warmly welcomed and feel appreciated. And the lounge area is very comfortable and furnished with drinks and snacks. More

by susan.spink
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Recommend Dealer
Yes
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Nov 27, 2024

Niello Volvo Cars Sacramento responded

Thanks, Susan, for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 26, 2024

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Dropped off my car for service, the staff was friendly and attentive. Great service, quick and easy, thanks Niello team! More

by LMCDONALD3
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Upton

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Nov 26, 2024

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 18, 2024

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Employee Rating

Great fast service. Customer service was very responsive and gave me timely updates. I would highly recommend More

by MikeW
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review, Mike! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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