Rick Docherty

One of the worst experiences I’ve ever had at a dealership. I went to destination Kia with the hope they were better than Matthew Kia. Unfortunately I was sadly mistaken. I have less than perfect c dealership. I went to destination Kia with the hope they were better than Matthew Kia. Unfortunately I was sadly mistaken. I have less than perfect credit but was still able to purchase a car here. When we first went in I was met with one sales guy who spent only 15 mins and passed me off to go help another client. I then was told I would talk to the financial manager which was again a quick 5 mins if that. I was told to come back 5 days later to pick up the car. It took forever and back and forth with the bank they got me approved with. Upon picking up the car I was setup with a new guy who was more interested in putting tape on his laptop then dealing with a client. I spent time with the finance manager who was by far the worst part of my experience there I believe his name is Andrew. I was told by this man that I should be lucky a bank approved me as I “so called had a long history of not paying people back if at all. This being said after I questioned the bank. I’ve never heard of a finance manager ever saying that to a customer face. After all they got payed almost $20,000 at the end of they day. Upon his actions I advised bother them sales manager and gm if the dealership in which they did nothing to Reprimand the manager and his disrespectful behavior and comments. And after and hour talking to the gm about him I was assured it would be taking care of since I’m still a customer and should be treated that way. I was told a gas card would be sent to help as a act of good faith to fix things. That has never happened and was also told the extended warranty I canceled would be taking care of but have no documentation sent showing that. I’ve received rude responses to my messages from Andrew who apparently still has not learned how to treat a customer. And I don’t honestly think the sales manager and general manager really cared to start off since I’ve left voicemails unanswered and givin the run around. I suggest you go somewhere else where people get treated like more then just a sale. More

Report | Print

Dillon was my sales person, he is hands down the best! He treats you like family! He’s professional, polite, understanding, patient and much more! If anyone is looking for a car I A) recommend Destination He treats you like family! He’s professional, polite, understanding, patient and much more! If anyone is looking for a car I A) recommend Destination Kia and B) ask for Dillon !!!! You won’t regret your next purchase! More

Report | Print

This man does not support the customers. Terrible service and communication! Almindo has lost me and my friends as customers! He could use some training in dealing with customers! Terrible service and communication! Almindo has lost me and my friends as customers! He could use some training in dealing with customers! More

Report | Print

Excellent service by Julio Gorge and the rest of the team. Very comfortable waiting room. team. Very comfortable waiting room. More

by ALDINARDO828 Verified Customer Verified Customer

Report | Print

Juan and Destination Kia were great. Would definitely recommend to friends and family.Go see Them! Would definitely recommend to friends and family.Go see Them! More

Report | Print

Dennis Miller was excellent in helping me to make the purchase that worked for me. My experience was awesome with Dennis, Rick, Adam and Jose. I will definitely go back. purchase that worked for me. My experience was awesome with Dennis, Rick, Adam and Jose. I will definitely go back. More

Report | Print

Outstanding service. Alex was exceptional, fast and friendly service. Would totally recommend Alex and Destination Kia for all service needs Alex was exceptional, fast and friendly service. Would totally recommend Alex and Destination Kia for all service needs More

Report | Print

I’ve been going to this dealership since my first car and I’ve never been let down. Marshall is absolutely fantastic, really eases your mind. I’ve never been let down. Marshall is absolutely fantastic, really eases your mind. More

Report | Print

They are very good to work with and they make you feel like you matter and like you matter and More

by alicekennedy18 Verified Customer Verified Customer

Report | Print

Kody had outstanding customer service! He was laid back enough to make us feel comfortable and welcomed into the dealership and fought on our side of things. I highly recommend going to De He was laid back enough to make us feel comfortable and welcomed into the dealership and fought on our side of things. I highly recommend going to Destination Kia in Albany and speaking with Kody . More

by 117mickey Verified Customer Verified Customer

Report | Print