Richards Potts
Richards Potts at Southern Kia - Greenbrier
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Richards Potts

Service & Parts Dirctor

Southern Kia - Greenbrier

1310 S Military Hwy
Chesapeake, VA 23320

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4.1
179 Reviews
4.1

179 Reviews

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179 Reviews of Richards Potts

September 03, 2024

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Employee Rating

If you actually want your car “fixed” I STRONGLY suggest going literally anywhere else. If you want to spend months of your time waiting for parts to never arrive, calls to never be returned, calls to never More

by Peacekeeper882
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Brett Lloyd, Bryan Hunt

September 02, 2024

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Employee Rating

The service department if you can call it a service department they've had my daughter 2017 Sorento for over a month and it hasn't been touched. We had to have it towed there because of the check engin More

by Kirby
Service Communication
Recommend Dealer
No

September 01, 2024

Dealership Rating
Employee Rating

I made an appointment for a recall for a Saturday morning and when I got there I was told they don’t do recalls on Saturday and they didn’t have the parts for my windshield wiper recall. They said they would More

by Rlajpa
Service Price Transparency
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Recommend Dealer
No

August 30, 2024

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Employee Rating

It’s should be self explanatory as to why this is a 1 star rating. This dealership has had many changes in management and the turn over rate of its service advisors and technicians has been ridiculous. T More

by Godgivenstrength
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brett Lloyd, Bryan Hunt

August 29, 2024

Dealership Rating
Employee Rating

April was fantastic, answered a question, April is always available and ready to go and a very eager beaver. Thank you april More

by Beverlystory8
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

August 28, 2024

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Employee Rating

Although the agent over the phone lead me to believe that I would be in and out within a few minutes, the service technician did his best to get me out in a reasonable time despite the back log of repairs th More

by KAMI.N.JACKSON
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: I don't remember his name but he has locs and was very informative, helpful, and efficient.

August 25, 2024

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Worst experience ever. Don't answer the phone for updates. Didn't do any of the service that i requested until i continued to pop up and speak with someone and it was still More

by diinahyoung
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

August 25, 2024

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Employee Rating

the worst ever wish i can give them back the car the worst service ever More

by ROSIEWORLD4559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

August 23, 2024

Dealership Rating
Employee Rating

Only got an oil change It was great I didn’t have to make an appointment just came in and waited about an hour and I was out , great! More

by JBRUM177
Service Time
Service Communication
Recommend Dealer
Yes

August 21, 2024

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Employee Rating

Arrived and was greeted quickly . .. All the car's maintenance performed was explained ... Didn't take very long ... More

by haresofva
Service Price Transparency
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Recommend Dealer
Yes
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