Richard Monivis

Excellent customer service! 😊 Jeff in the service department is the best! The staff there is very friendly. 😊 Jeff in the service department is the best! The staff there is very friendly. More

by cathat12 Verified Customer Verified Customer

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Richard is a kind, honest and straightforward human being. it was a pleasure to deal with him (gx550 lux +) being. it was a pleasure to deal with him (gx550 lux +) More

by JUANFERSAN Verified Customer Verified Customer

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I recently leased a Lexus NX250 from Lexus of Pembroke Pines, and I had the pleasure of working with Richard throughout the process. From start to finish Richard was professional, knowledgeable, and trul Pines, and I had the pleasure of working with Richard throughout the process. From start to finish Richard was professional, knowledgeable, and truly dedicated to making sure I had the best experience possible. His customer service was outstanding, and I felt confident with the decisions I made about the vehicle. More

by walteryester Verified Customer Verified Customer

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I had an incredible experience at Lexus of Pembroke Pines on December 28, 2024, thanks to the exceptional team who went above and beyond during a stressful situation. That day, I brought my car in for ser on December 28, 2024, thanks to the exceptional team who went above and beyond during a stressful situation. That day, I brought my car in for service, as I’ve done for years, with Andre, my trusted advisor. Andre has always been professional, kind, and treats me like family. He provided a loaner vehicle, which I greatly appreciated. Later, I returned the loaner but accidentally left my backpack inside—it contained my MacBook, iPad Pro, Magic Keyboard, and essentials. Realizing my mistake, I called Lost and Found, but the loaner department was closed, and I had a flight to Tampa that night! Frantic, I drove back to the dealership. Aaron met me outside, listened to my situation, and took me to Rosie at the front desk. While she couldn’t directly access the loaner, her kindness and efforts to involve management were appreciated. Unfortunately, Rohan, the manager, informed me nothing could be done until the next day. At that moment, Richard Monivis walked by. He immediately stepped in, worked with Aaron, and retrieved my backpack in no time—saving me from missing my flight! I cannot thank Richard and Aaron enough for their determination and willingness to go above and beyond. Louis and Gabriel also lightened the mood with humor, making a stressful situation more bearable. I’ve been part of the Lexus of Pembroke Pines family for over six years, and this experience reaffirmed why I keep coming back. Thank you to Richard, Aaron, and the entire team for outstanding service. You turned a challenging day into a positive one, and I hope their efforts are recognized! More

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My experience got off to a rocky start, but my dealership team stepped in and made it right. team stepped in and made it right. More

by Paul Verified Customer Verified Customer

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Awesome dealership, especially Richard Monivis an outstanding Sales associate that I have used on 3 separate occasions outstanding Sales associate that I have used on 3 separate occasions More

by ASHI006525 Verified Customer Verified Customer

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Went in to get a car for myself and sat down with Richard. He was very helpful, knowledgeable and professional. He made the stress of getting a new car very simple. I would highly recommend him for a Richard. He was very helpful, knowledgeable and professional. He made the stress of getting a new car very simple. I would highly recommend him for anyone else. More

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Great product - RX 350. Richard is a true sales pro - the best! Tech support (Gabe) was very helpful. Richard is a true sales pro - the best! Tech support (Gabe) was very helpful. More

by artweinstein9 Verified Customer Verified Customer

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The entire team at Lexus of Pembroke Pines is phenomenal. The level of service is unmatched. They are communicative, transparent and professional. Thank you for taking such great care of my vehicle! I’m luck The level of service is unmatched. They are communicative, transparent and professional. Thank you for taking such great care of my vehicle! I’m lucky to be a Lexus customer. More

by OLSON.KIERSTEN Verified Customer Verified Customer

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The whole Lexus staff is very professional and helpful. I would highly recommend Pembroke Lexus. I would highly recommend Pembroke Lexus. More

by ZIZISTAR2003 Verified Customer Verified Customer

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