Richard Burns

Nissan of Torrance responded

Hello, we sincerely apologize for the inconvenience you experienced regarding the receipt for your most recent service visit. We understand that receiving a receipt is a very important part of any transaction, and we regret that our system issues impacted your experience. Our system being down was unforeseen, our team would be happy to send you a copy of your repair order. Unfortunately, your username is "none23" therefore would need your full name to be able to further assist you with your request. Please email me directly at ereyes@ntnissan.com, with your full name, phone number and on the subject line please write "requesting copy of my recent RO" I will be happy to scan it over. We take professionalism very seriously and strive to provide excellent service at all times. We value your feedback and business. Thank you once again for your understanding. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Jaryn, thank you for taking the time to leave a review for us at Nissan of Torrance. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thanks for taking the time to leave a review. We are happy to hear that your overall experience was good, and that Richard was knowledgeable and was able to answer all of your questions. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Evelyn, we are truly disappointed to hear about your recent experience as our top priority is to ensure excellent customer service. Given the mileage of your vehicle, our team makes recommendations to ensue optimal performance and longevity of your vehicle. We understand that being quoted $1000 can be unsettling; however, it is our responsibility to make the necessary recommendations to keep your vehicle running in tip top shape. If you feel that you were provided the wrong quote as you mentioned a CVT engine, we would be happy to revise it, if there was any mistake on our end, we are happy to correct it. We also understand your frustration as you stated that you had to wait an additional half hour for your vehicle to be brought out. Our goal is to provide timely service to all of our customers, and we regret that there was a delay when delivering your vehicle. If you wish to further discuss, please dont hesitate to contact us. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Jose, thank you for sharing your positive experience! We truly appreciate you letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Demetrius, thank you for sharing your excellent experience with us. Our team is happy to have been able to accommodate you with the appointment that best worked for you. We understand the importance of communication but also how great it is to be able to provide our customers with a visual of the recommendations being made. Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we are so happy to read such a great review about your recent visit to Nissan of Torrance! Richard is great and we love that he always goes above and beyond to provide an excellent experience for our customers. Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you; we appreciate your feedback and the high star rating! If you have any further questions, please give us a call. We're always happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Here at Nissan of Torrance, we are always looking for ways to improve; we appreciate your feedback. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager