Richard Bryan

Had a 10/10 experience working with Naiya M. and Rich B. at Jim Ellis GMC. Buying a new truck can be a high-pressure process, but they were very responsive and professional. They provided detail and Rich B. at Jim Ellis GMC. Buying a new truck can be a high-pressure process, but they were very responsive and professional. They provided detailed, itemized pricing during negotiations so there were no surprises. Pickup was seamless, and they even transferred the running boards from my trade-in to the new truck at no cost. If you want transparency and great service, go see them! More

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Larry was a wonderful sales person took all the time in the world to help me with making such a big purchase the world to help me with making such a big purchase More

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Had a great experience at the dealership everyone was kind and knowledgeable about the product. I felt comfortable with the deal. kind and knowledgeable about the product. I felt comfortable with the deal. More

by drdante Verified Customer Verified Customer

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Awesome and felt valued as a customer There was a thorough explanation of the vehicle, the dealership offerings, service etc and a smooth buying process. thorough explanation of the vehicle, the dealership offerings, service etc and a smooth buying process. More

by ANTHONY@DARLINGTONGRP.COM Verified Customer Verified Customer

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Larry was great and made the whole process easy and stress free for us. He was patient and walked us through many different options until we found the perfect fit. Highly recommend him! stress free for us. He was patient and walked us through many different options until we found the perfect fit. Highly recommend him! More

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My experience was 10 out of 10. ..Naiya McCartha was great to work with...She was very personable and considerate of my family's time...She was also very knowledgeable about the vehi ..Naiya McCartha was great to work with...She was very personable and considerate of my family's time...She was also very knowledgeable about the vehicles & purchasing process... More

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Larion was my salesman and he Richard sourced my truck from Duluth.they managed to get the paperwork completed a bit after closing which was nice of everyone there to stay late. Truck was ready for pickup from Duluth.they managed to get the paperwork completed a bit after closing which was nice of everyone there to stay late. Truck was ready for pickup Saturday morning More

by STEVE@GOLDCRESTMOTORSPORTS Verified Customer Verified Customer

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I visited Jim Ellis GMC on September 22,2025 regarding the purchase of a 2025 GMC Sierra. I had set an appointment to view the vehicle, yet upon arrival the truck was not visible. Neither the sales repres the purchase of a 2025 GMC Sierra. I had set an appointment to view the vehicle, yet upon arrival the truck was not visible. Neither the sales representative nor the sales manager could locate it for nearly 15 minutes. I was eventually escorted to another location on site, where the vehicle was finally shown. To my disappointment, the truck was dirty inside and out and was not clearly prepared for showing-especially after I had been assured beforehand that it would be ready. Despite this, I was still interested in the vehicle and hopeful of receiving fair treatment and a good price from a reputable local dealership. After several rounds of back and forth negotations, we agreed on a purchase price. From the beginning, I was clear that I wanted to take advantage of the advertised 2.9% financing rate thru GMAC. However, the finance manager initially offered me a 7% rate, and after more than an hour of back and forth, only then agreed to the 2.9% rate over 72 months. After full execution of paperwork, new truck was driven up to allow transfer of personal items. Shortly later, sales manager mentioned that our agreement was not correct and agreed to 2.9% rate could not be offered nor accepted, and I would need to accept a higher rate of 5.9% or find alternative financing. After giving experience some thought, I returned truck to dealership the next morning. The entire experience was unprofessional, unethical, and incredibly frustrating. I have purchased vehicles for over four decade, and this was by far the worst sales and finance process I have ever encountered. More

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The Staff at the Dealership was very kind and courteous. Also very professional. Great experience. Also very professional. Great experience. More

by hamptongregory Verified Customer Verified Customer

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From start to finish, the overall sales process was good. However, communication with Rodney could've been better in regards to transparency. Other than that, considering past experiences with other dealers, However, communication with Rodney could've been better in regards to transparency. Other than that, considering past experiences with other dealers, this was a quick and successful transaction. More

by Tayshia Verified Customer Verified Customer

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