Ric Koresky | Page 33

I walked in to see what the new 2014s were like and was not certain I was in the market but my current 2009 3-series X-Drive was out of warranty and I was considering getting a new car to assure out of poc not certain I was in the market but my current 2009 3-series X-Drive was out of warranty and I was considering getting a new car to assure out of pocket costs going forward. As I spent time with him, I was comfortable enough with his honesty and attitude that my wife and I decided to go ahead and get a 2014 almost identical to what we had. Paul made the whole process pleasant and easy. More

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This was the easiest car purchase I've ever made. I've ordered and purchased three cars from the BMW Store, and for the last two I've worked with Paul Kolleck. Paul is very responsive to my question I've ordered and purchased three cars from the BMW Store, and for the last two I've worked with Paul Kolleck. Paul is very responsive to my questions (even my very specific questions about financing terms that most people probably don't ask), and there's no nonsense or games when dealing with him. He doesn't try to push you in a certain direction, but if you ask for his advice on something like a particular model or color, he'll have an opinion that is well-founded and he'll share it with you. Paul went out of his way to tell me about a promotion offered by BMW North America that got me a $1000 credit for taking a test drive on a particular day -- even though I wouldn't have otherwise known about it and wouldn't have been any the wiser for missing the promotoion. I feel like a valued customer at the BMW Store, not someone the dealership is looking to exploit. When the car arrived, the delivery process was ridiculously easy too. We spent about five minutes on paperwork (they would have spent more to answer whatever questions I had), and about an hour showing me all the features of the car. The bottom line is the entire process -- car selection, negotiating, delivery, financing -- was painless, efficient, and customer-oriented thanks to the entire dealership and especially Paul. More

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Chris was great to deal with. He helped me every step of the way and answered every inquiry I made very quickly. He came through on every date promised and was able to make delivery of my new 428i 3 days e the way and answered every inquiry I made very quickly. He came through on every date promised and was able to make delivery of my new 428i 3 days earlier than expected. It made process fun and hassle-free! More

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I was interested in leasing a BMW and worked with Chris Lykins. He was very helpful and answered all my questions and made me feel very comfortable. This is my second time working with BMW and I would high Lykins. He was very helpful and answered all my questions and made me feel very comfortable. This is my second time working with BMW and I would highly recommend then and Chris to anyone.I am extremely happy with my purchase and the experience was awesome!!!!! Lisa Star More

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I went in to look at CPOs (certified per-owned), but I had very specific ideas about the car and options that I wanted. Unfortunately, there was nothing on the CPO lot that met the criteria I was looking had very specific ideas about the car and options that I wanted. Unfortunately, there was nothing on the CPO lot that met the criteria I was looking for. I was open to the idea of purchasing a new car and Paul worked with me to get exactly what I wanted. I got, what I consider a favorable deal. Paul, along with Rick and Chico ensured that they were able to offer me the options for extended warranty, wheel/tire warranty, etc. at the best possible prices. I was a little sad trading in my 2005 325i, but I absolutely LOVE my new BMW!! Thank you, Paul for helping obtain my dream car! More

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This was my second leased car and first BMW. Chris made the process as easy as possible while helping me balance the price point and features that I was after. He was extremely helpful with pricing out dif the process as easy as possible while helping me balance the price point and features that I was after. He was extremely helpful with pricing out different options and gave great recommendations throughout the whole process. From the first day I walked into the dealership until I received my car, Chris was nothing but attentive and helpful. I didn't spend much time with the other associates but everyone I met was just as friendly. I will definitely be a repeat customer as long as I am in the Cincinnati area as I know I will be well taken care of at the BMW Store. More

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I've dealt with dealers in the past that either didn't know their product, don't listen to their customer or both. This was DEFINITELY not why I experienced with Chris at the BMW Store. He was didn't know their product, don't listen to their customer or both. This was DEFINITELY not why I experienced with Chris at the BMW Store. He was courteous, knowledgeable, thoughtful and hyper responsive to every request. I will be sending others o Chris and he BMW Store at every opportunity. More

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When faced with a $3000 air conditioning repair on my 2008 BMW 335xi, I elected on the spot to purchase a new vehicle. My service advisor, Tim Gabbard, who has been consistently courteous and helpful ove 2008 BMW 335xi, I elected on the spot to purchase a new vehicle. My service advisor, Tim Gabbard, who has been consistently courteous and helpful over the years, quickly made immediate arrangements for me to meet with Chris Lykins, Sales Agent. I was introduced introduced to Chris, he set about determining my needs and narrowing down a selection of automobiles to consider for purchase. He had his work cut out for him as I wanted to complete the whole process in one day and be done with it. After discussing, colors, option packages, and preferences, Chris escorted me to the lot to see available units that might suit my purchase criteria. At this point, I will mention that The BMW Store was co-incidentally hosting a corporate event in which several customers had enrolled and were present during my sales experience. Needless to say, it was a busy place, but Chris was able to balance working with me as well as seeing to his additional customers and commitments for those who had registered for the event. I test drove a 528i and a 328i and settled on the 328i All Wheel Drive. Chris located a model that suited my requirements and preferences, sparing me the problem of having to wait for a suitable vehicle to be shipped from an alternate location, and we set about next steps - paperwork, financing, etc. and I returned home to retrieve my old title while Chris had the car cleaned and detailed for my acceptance. Returning to THE BMW Store at the end of the day, I got together with Chris and we quickly wrapped up the papers, financing, plate and title transfers without incident. BMW was able to obtain a very reasonable finance rate from the financial institution I had designated as preferred. After closing the sale, and after a very long day, Chris the joined me for an orientation session in my new car. He carefully went over the many options and features, demonstrating tips and techniques for security, navigation, electronic controls, audio, bluetooth and telephone functions. He was willing to sit with me patiently as long as was necessary. Chris was responsive in every way to my questions, concerns and needs. As a demonstration of Chris's further commitment to the sales process and the customer, he arranged to visit my home a couple days later to assist me personally with setting up the garage door remote opening function contained in the vehicle. To wrap up this rather lengthy review, I will close by saying I would recommend the BMW Store, Chris Lykins and Tim Gabbard for their unstinting efforts to assist me in all aspects of my problems and questions and to ensure my satisfaction before leaving the lot with my new vehicle. - Alan Chesnut More

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this is the best car buying experience ever. my sales person was very knowledgeable of the BMW X5 that I purchased and took the time to explain everything i needed to know. The sales and finance team mad person was very knowledgeable of the BMW X5 that I purchased and took the time to explain everything i needed to know. The sales and finance team made sure I got the best deal available. They went above and beyond in my opinion and I was in and out in a very short time. Its where I will go for my future auto needs. More

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I went to the BMW Store In Cincinnati looking to compare diffrent SUV's. Mind you my mind was set on the X6. I met Mr Stathes and he took the time to take me through the whole process of not only acquirin diffrent SUV's. Mind you my mind was set on the X6. I met Mr Stathes and he took the time to take me through the whole process of not only acquiring the X6 but customizing it to my taste. After going through the many alternatives and previewing the car on-line (great feature), I decided to proceed. Dean and the BMW Store team took care of every detail of this normally lengthy process. I travel constantly for work and it was a great feeling to get an e-mail and a phone call from Dean at the begining of the week to let me know my car was ready for pick-up. I came home from e red-eye and went to the dealer, all the energy that was lost in the flight came back when I arrived and saw my new car. They put a bow on it, I dont know if they knew it was my birthday that week but it is and was the little things and the ease of the transactions that made this experience such a Great One! Thank you, More

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