Ric Koresky | Page 34

I've dealt with dealers in the past that either didn't know their product, don't listen to their customer or both. This was DEFINITELY not why I experienced with Chris at the BMW Store. He was didn't know their product, don't listen to their customer or both. This was DEFINITELY not why I experienced with Chris at the BMW Store. He was courteous, knowledgeable, thoughtful and hyper responsive to every request. I will be sending others o Chris and he BMW Store at every opportunity. More

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When faced with a $3000 air conditioning repair on my 2008 BMW 335xi, I elected on the spot to purchase a new vehicle. My service advisor, Tim Gabbard, who has been consistently courteous and helpful ove 2008 BMW 335xi, I elected on the spot to purchase a new vehicle. My service advisor, Tim Gabbard, who has been consistently courteous and helpful over the years, quickly made immediate arrangements for me to meet with Chris Lykins, Sales Agent. I was introduced introduced to Chris, he set about determining my needs and narrowing down a selection of automobiles to consider for purchase. He had his work cut out for him as I wanted to complete the whole process in one day and be done with it. After discussing, colors, option packages, and preferences, Chris escorted me to the lot to see available units that might suit my purchase criteria. At this point, I will mention that The BMW Store was co-incidentally hosting a corporate event in which several customers had enrolled and were present during my sales experience. Needless to say, it was a busy place, but Chris was able to balance working with me as well as seeing to his additional customers and commitments for those who had registered for the event. I test drove a 528i and a 328i and settled on the 328i All Wheel Drive. Chris located a model that suited my requirements and preferences, sparing me the problem of having to wait for a suitable vehicle to be shipped from an alternate location, and we set about next steps - paperwork, financing, etc. and I returned home to retrieve my old title while Chris had the car cleaned and detailed for my acceptance. Returning to THE BMW Store at the end of the day, I got together with Chris and we quickly wrapped up the papers, financing, plate and title transfers without incident. BMW was able to obtain a very reasonable finance rate from the financial institution I had designated as preferred. After closing the sale, and after a very long day, Chris the joined me for an orientation session in my new car. He carefully went over the many options and features, demonstrating tips and techniques for security, navigation, electronic controls, audio, bluetooth and telephone functions. He was willing to sit with me patiently as long as was necessary. Chris was responsive in every way to my questions, concerns and needs. As a demonstration of Chris's further commitment to the sales process and the customer, he arranged to visit my home a couple days later to assist me personally with setting up the garage door remote opening function contained in the vehicle. To wrap up this rather lengthy review, I will close by saying I would recommend the BMW Store, Chris Lykins and Tim Gabbard for their unstinting efforts to assist me in all aspects of my problems and questions and to ensure my satisfaction before leaving the lot with my new vehicle. - Alan Chesnut More

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this is the best car buying experience ever. my sales person was very knowledgeable of the BMW X5 that I purchased and took the time to explain everything i needed to know. The sales and finance team mad person was very knowledgeable of the BMW X5 that I purchased and took the time to explain everything i needed to know. The sales and finance team made sure I got the best deal available. They went above and beyond in my opinion and I was in and out in a very short time. Its where I will go for my future auto needs. More

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I went to the BMW Store In Cincinnati looking to compare diffrent SUV's. Mind you my mind was set on the X6. I met Mr Stathes and he took the time to take me through the whole process of not only acquirin diffrent SUV's. Mind you my mind was set on the X6. I met Mr Stathes and he took the time to take me through the whole process of not only acquiring the X6 but customizing it to my taste. After going through the many alternatives and previewing the car on-line (great feature), I decided to proceed. Dean and the BMW Store team took care of every detail of this normally lengthy process. I travel constantly for work and it was a great feeling to get an e-mail and a phone call from Dean at the begining of the week to let me know my car was ready for pick-up. I came home from e red-eye and went to the dealer, all the energy that was lost in the flight came back when I arrived and saw my new car. They put a bow on it, I dont know if they knew it was my birthday that week but it is and was the little things and the ease of the transactions that made this experience such a Great One! Thank you, More

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Paul Kolleck was very friendly and extremely thorough in going over the mechanics of the car before I drove it off the lot. I received a follow-up call from him several days after the purchase to see how I going over the mechanics of the car before I drove it off the lot. I received a follow-up call from him several days after the purchase to see how I liked it and suggested I come in if I had any further questions. My experience was a pleasurable one and I would recommend Paul to anyone interested on a new or used car. Rona Plotnick More

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Overall experience at the BMW Store Cinci was great! Customer Service was excellent, not only from the employee working with us but all of the sales people at the store. They were very considerate and Customer Service was excellent, not only from the employee working with us but all of the sales people at the store. They were very considerate and flexible with us. Chris Lykins took the time to understand our needs and went above and beyond his duties to explain the best option for us. I would reccomend the BMW store in Cincinnati to everyone! More

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This is the second time I've worked with Paul to purchase a car. He was very helpful and worked with me to reach a great deal. Once I decided to move foward with the purchase, he accelerated getti purchase a car. He was very helpful and worked with me to reach a great deal. Once I decided to move foward with the purchase, he accelerated getting the paperwork done and the car cleaned up so I could take it home that day. Great experience overall. More

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This is the third car I have bought from the BMW Store. Both the wonderful cars and great service keep me coming back. Dean Stathes was extremely nice and very helpful in pointing me to the right car, a n Both the wonderful cars and great service keep me coming back. Dean Stathes was extremely nice and very helpful in pointing me to the right car, a new X1. He was knowledgeable and answered all of my questions More

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After driving Mercedes Benz for 40 years, I opted to investigate BMW when I was to replace my 2004 E-500 4W MB. I had previously looked at BMW a number of years ago but found that at that time BMW auto investigate BMW when I was to replace my 2004 E-500 4W MB. I had previously looked at BMW a number of years ago but found that at that time BMW automobiles mostly lacked automatic four wheel drive which I needed in the event of needing to be out late at night in the winter. I now find that BMW has X-Drive (BMW version of automatic four wheel drive) in almost all models. I dealt with Paul Kolleck upon the recommendation of neighbors who are BMW enthusiasts. My friends were right. Paul is very professional, patient, thoroughly informed and highly trained in the intricacies of the complex electronics, honest and reliable. My 550i-X Drive was delivered in record time. The BMW-USA website "Track Your Car" option was fun and exciting to check on daily. The car is a magnificant automobile which wants to strut its stuff all the time. Of course, the famous BMW roadability is far greated than any MB I ever owned. The electronics are still under study but I find it less daunting than I anticipated. Paul has been my willing tutor. It has been a long time since I enjoyed purchasing an automobile this much. EHM More

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I just bought my second BMW from the BMW Store and the price, delivery experience and expertise/knowledge of Chris Lykins and the team there are fantastic. I negotiate everything up front, and like no su price, delivery experience and expertise/knowledge of Chris Lykins and the team there are fantastic. I negotiate everything up front, and like no surprises at delivery. Everything foot to the penny and I was out the door in 45 minutes, and 40 of those minutes were learning about the cool features of the car with Chris. I will also say that my service advisor Tim Gabbard is the best I've dealt with anywhere - he serviced my prior BMW for 8 years and I surpassed expectations regularly (and we have a Mercedes and Lexus in the garage right now as well - their service departments play second fiddle to Tim and his team). I highly recommend BMW Store for a professional experience. These guys are "car guy" in the technical sense of the word, without the loathsome sales pressure tactics elsewhere. Top notch. More

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