Rhonda O’Brien

I contacted Rhonda through this website to address my finance concern with my purchase at Heritage VW. Rhonda did not make any attempt to contact me. The previous finance manager lied to me about a servi finance concern with my purchase at Heritage VW. Rhonda did not make any attempt to contact me. The previous finance manager lied to me about a service agreement during the sale, and I had to cancel this contract the next day. He never contacted Wells Fargo to adjust the loan. Also, Heritage VW held my keys against my will until I purchased the vehicle. I would not recommend Heritage, they just had the exact car that I wanted. More

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Aaron Webb was from the first contact, respectful of our wishes, negotiated with utmost honesty even by email, without making us come in. He never pulled the usual car salesman shtick. Aaron did everythin wishes, negotiated with utmost honesty even by email, without making us come in. He never pulled the usual car salesman shtick. Aaron did everything he could to help us get the vehicle we wanted. He stayed with the deal every step of the way from handling our trade in to concluding the new sale. Aaron is smart, knowledgeable, approachable, humble, easy going & without any of the usual high pressure sales tactics that have come to define car sales. If you want to purchase or better yet LEASE a Volkswagen, do yourself a favor & contact Aaron Webb at VW Catonsville Heritage. Tell Aaron that Simeon sent you! More

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We were within 6 months of the end of our lease and started shopping for a new vehicle to lease. We had a 2021 VW Atlas Cross Sport SEL R Line and wanted a new one. The sales manager, Aaron Webb, is started shopping for a new vehicle to lease. We had a 2021 VW Atlas Cross Sport SEL R Line and wanted a new one. The sales manager, Aaron Webb, is a real gentleman who was considerate of every thing we asked of him. He negotiated fairly & went above and beyond. He bent over backwards to get us into a new vehicle! Heritage VW of Catonsville sales & finance as a whole was just a pleasure to deal with from Aaron the sales manager (our initial contact there) to Tobi, our salesman, to Rhonda in finance. Such nice people and what a pleasure to deal with them!!! If you want a VW, go to Heritage VW in Catonsville & ask to speak to Aaron Webb. Tell him Simeon sent you! More

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I left a different review before working with Rhonda so I wanted to give her an excellent review also. wanted to give her an excellent review also. More

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I had a great experience at heritage volkswagen. My salesperson was very helpful. I recommend heritage volkswagen. My salesperson was very helpful. I recommend heritage volkswagen. More

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Tobi was professional and very knowledgeable. He texted me video of the exterior and the interior of the car I purchased. He made car buy process painless. He texted me video of the exterior and the interior of the car I purchased. He made car buy process painless. More

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Incredible dealership. Marco was incredible and very knowledgeable. Gabe and Josh were great. Would definitely come back. Marco was incredible and very knowledgeable. Gabe and Josh were great. Would definitely come back. More

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Nazul Islam was great from beginning to end . Addressed all my concerns, he was a pleasure to work with. Addressed all my concerns, he was a pleasure to work with. More

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Very good experience overall. Did everything he could to help me out. 5 Star sales rep! Did everything he could to help me out. 5 Star sales rep! More

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Great buying experience. I called in looking for a new jetta for my wife and talked to Josh, was very kind and helpful, i wasnt able to get there during the day, so he had th I called in looking for a new jetta for my wife and talked to Josh, was very kind and helpful, i wasnt able to get there during the day, so he had the car detailed and ready for us to look at when we got there, Stephen was very helpful and was able to go over everything on the car and even waited for us after we were done to make sure we had our VW app setup and phone connected to the car. Rhonda make the finance experience a breeze, and with some laughs. thanks again for a great expreience! More

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