Rhoda Allen

I've been going to Universal Hyundai for over 8 years now. Mostly for servicing my Sonata and have never been disappointed. Recently I bought a new 2024 Tucson and while buying a car can be a bit nerve now. Mostly for servicing my Sonata and have never been disappointed. Recently I bought a new 2024 Tucson and while buying a car can be a bit nerve wracking (it's a lot of money these days), Cesar and Omy made the experience smooth and definitely answered all my concerns. More

by PL_FLEISHER Verified Customer Verified Customer

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I always have a good experience at this location. They are very friendly & helpful. Currently my car is there & they have identified that both of my front wheel hub assemblies are bad. This is a seri They are very friendly & helpful. Currently my car is there & they have identified that both of my front wheel hub assemblies are bad. This is a serious safety issue. I took my car to another dealership a few days prior, explaining my concerns, issues & sounds that I’m hearing. The other dealership insisted that it was just some uneven tire wear & my tires are still good. Victor Fuentes & Rhoda have been very helpful. I have difficulty explaining the mechanical concerns & I feel like they were very patient & assisted me while maintaining a great attitude. (Unlike the other place - where they dismissed my concerns & Rüde about it). I would definitely recommend this dealership! They seem to really care about providing great customer service More

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To avoid this dealership, their service center is one of the worst ever. They make you wait over the phone for 1/2hours, hung up, or send you to their text message. No one calls or follow up on the repair the worst ever. They make you wait over the phone for 1/2hours, hung up, or send you to their text message. No one calls or follow up on the repairs. It is a disaster. Avoid going to this dealer. They do not have enough people and enough possibility to service what they are selling. Check reviews before to step there. 10 day to diagnosis and still waiting on an answer from them. 10 days to check with is wrong and then they need to order whatever part is needed another week. If you don't need your car, buy one hyundai and you make sure they have it in their shop. We buy car to have transportation and not headaches. I make sure to review this to as many sites as I can to protect other costumers. More

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I went to do a tune up and they charged me a little over $1300. After getting it done, I went to tire plus to get new tires and an alignment. They told me that my engine filter was not replaced and the oil $1300. After getting it done, I went to tire plus to get new tires and an alignment. They told me that my engine filter was not replaced and the oil level is incorrect. I went back to the service center only to find out that I was also charged for an alignment that was not done. Although the manager was nice and handled the matter, this was a big inconvenience in my schedule and they have ultimately lost my trust. I will never get my service done there again. More

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The service department NEVER answers! Voicemails are not returned. Inquiries on the website not returned. I guess people show up in person to schedule appointments, but it's ridiculous Voicemails are not returned. Inquiries on the website not returned. I guess people show up in person to schedule appointments, but it's ridiculous to drive all the way to the dealership just to setup an appointment. I don't recommend buying vehicle from this place because when you need service, you just can't talk to a human by calling on the phone. p.s. I had to "Rate People You Worked With" in order to submit, but since I never got to work with anybody, I give them all a score right in the middle. More

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Brought my new 2024 Palisade in for its first oil change - 2 hours later and nobody has even touched the car !! I’m never getting the services I was promised so this is definitely an issue with the service - 2 hours later and nobody has even touched the car !! I’m never getting the services I was promised so this is definitely an issue with the service dept! Also I was the second person today to have the exact same issue! More

by Kevin C Verified Customer Verified Customer

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Very nice dealership, clean! This is the 3rd car I purchased, my salesman Ceasar is great!! The people there are awesome! This is the 3rd car I purchased, my salesman Ceasar is great!! The people there are awesome! More

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The staff is very knowledgeable about Hyundai vehicles. Allow you time to look and consider purchase without being pushy. Then assist you in anyway they can. Anytime I walk into to the showroom I am alw Allow you time to look and consider purchase without being pushy. Then assist you in anyway they can. Anytime I walk into to the showroom I am alway greet by sales associates by name. They care and treat you like family More

by alwardtc Verified Customer Verified Customer

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Universal Nissan is a thorough establishment when it comes to vehicle repairs. Sales is different. comes to vehicle repairs. Sales is different. More

by Lezahj219 Verified Customer Verified Customer

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My daughter took care of everything for me. Finance Dept.was very helpful. This is about my 4th car either bought or leased from Universal, no perks? Finance Dept.was very helpful. This is about my 4th car either bought or leased from Universal, no perks? More

by Coach momNancy.eklund55 Verified Customer Verified Customer

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