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Rex So
Rex So at Five Star Subaru of Grapevine
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Rex So

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
23 Reviews

I have been in the automotive industry since 2017. I have worked with EV vehicles and ICE vehicles. I love cars as it express our personality and style. I also have 2 dogs, Shiba Inus.

Dealership Experience

1 yr, 11 mos

Industry Experience

7 yrs, 3 mos

Languages Spoken

English English

Korean Korean

5.0

23 Reviews

Write a Review

23 Reviews of Rex So

June 18, 2024

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Employee Rating

Rex, my service advisor, could not have been more caring, helpful, concerned , and kind. He provided me with a loaner car and provided me with updates frequently. He even helped me remove a car seat from my More

by Suzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 18, 2024

Five Star Subaru of Grapevine responded

Suzanne, We appreciate helping with your vehicle care at Five Star Subaru. Don't hesitate to reach Rex and our techs at 817-438-1700 any time you need advice. We want you completely comfortable and knowledgeable about your car. Thank you, Jakob Ritter, Service Director

June 15, 2024

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Employee Rating

Service was completed quickly and everyone was very accommodating. Waiting area was super clean. Will definitely be back. More

by Rhonda
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2024

Five Star Subaru of Grapevine responded

Thank you, Rhonda, for sharing your service experience at Five Star Subaru. Reach Rex or me at 817-438-1700 any time. We are here to address all of your automotive concerns. Best regards, Jakob Ritter, Service Director

June 06, 2024

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Employee Rating

From sales to service (and every other department), customer service always goes above and beyond my expectations. My expectations are very high, so finding a dealership that exceeds is rare. I highly More

by J Tackla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shantai Isom, Darryl Frazier

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Jun 07, 2024

Five Star Subaru of Grapevine responded

J Tackla, We appreciate your loyalty to Five Star Subaru! Thank you for recognizing our efforts and please call 817-438-1700 any time you have vehicle questions. Your driving enjoyment is our focus. Thanks again, Jakob Ritter, Service Director

June 04, 2024

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Employee Rating

What excellent services you provide through Shantai. Never experienced this before with any car dealer. Am so grateful for her help. She is an excellent communicator and teacher. What wealth of knowl More

by Otaa002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shantai Isom, Jesse Blackmon, Ryan Murray, Darryl Frazier

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Jun 05, 2024

Five Star Subaru of Grapevine responded

Otaa002, We appreciate your kind words regarding Shantai and your Five Star Subaru experience. It means a lot to us. If there anything else we can do to help you enjoy your car, give us a call at 817-438-1700 and let us know how we can ensure your complete satisfaction. Congratulations on your new Subaru! Best regards, David Cheney, General Sales Manager

April 18, 2024

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Fantastic service. Pleasant staff and expeditious expert service. They took great care of us here and answered all questions. We’d highly recommend this dealership. More

by Bienjames2023
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Klozik, Mike Ohanesian

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Apr 19, 2024

Five Star Subaru of Grapevine responded

Thank you, Bienjames2023, for choosing Five Star Subaru for your car's care. We appreciate this recognition of both our sales and service staff. Please let us know when you are in need of our services at 817-438-1700. We will look forward to hearing from you. Best regards, Jakob Ritter, Service Director

April 10, 2024

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Fast, efficient service. Friendly employees to greet you. Great waiting area with amenities. Clean dealership. More

by setthehook1492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2024

Five Star Subaru of Grapevine responded

Setthehook1492, Thank you for taking the time to rate your Five Star Subaru service visit. Customer experience is important and we continue to be available at 817-438-1700 for any vehicle care concerns. Safe travels and we look forward to seeing you again. Best regards, Jakob Ritter, Service Director

April 06, 2024

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Employee Rating

The Service department is the best I have ever seen and I have seen quite a lot, from Ford, Chevrolet , Honda, Nissan and Mercury keep up the excellent work More

by FRISCO1004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, Kenny Wilder, Kenny Gaines, D'Mitri Manivanh, Jonathan Lanphouthacoul

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Apr 06, 2024

Five Star Subaru of Grapevine responded

Thank you, FRISCO1004! Our service team is grateful to help you with your vehicle care. Between visits, give us a call at 817-438-1700 if you need our advice. Safe travels, Jakob Ritter, Service Director

April 03, 2024

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Absolutely the best Service Department I have ever visited. The staff is outstanding and always has your best interest in mind. More

by Jwmaxx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack, D'Mitri Manivanh

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Apr 04, 2024

Five Star Subaru of Grapevine responded

Jwmaxx1, We're delighted to hear that the Five Star Subaru service staff provided you with great service. At our dealership, we strive to make every appointment as smooth as possible for our customers. Thank you for choosing us, and we look forward to serving you again in the future. If you need anything else, please call 817-438-1700. Safe travels, Jakob Ritter, Service Director

April 03, 2024

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Employee Rating

Rex listened to my questions and provided information about my car that was very helpful More

by Lunarock1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rex had another person help me but I don’t remember the name

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Apr 04, 2024

Five Star Subaru of Grapevine responded

Lunarock1116, Thank you for sharing your experience with us! We're delighted to hear that Rex took the time to listen to your questions and provide helpful information about your car. Providing excellent service and ensuring our customers have all the information they need is our top priority at Five Star Subaru. If you have any further questions or need assistance in the future, give us a call at 817-438-1700. We appreciate your feedback and look forward to serving you again! Take care, Jakob Ritter, Service Director

February 26, 2024

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Employee Rating

Currently driving my 3rd vehicle from Five Star Subaru, they have remained good listeners and provide great personalized customer service! I am a very satisfied customer. More

by simplychinedu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Procter, Johnnie Taylor, Dyson Ellis, Mike Ohanesian, Deion Thomas

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Feb 27, 2024

Five Star Subaru of Grapevine responded

Simplychinedu, We appreciate your commitment to Five Star Subaru! Your complete satisfaction is always the focus. We look forward to scheduling future appointments at 817-438-1700. Safe travels! Take care, Jake Ritter, Service Director

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