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Rex Franks
Rex Franks at Ed Morse Chevy GMC North
Refer Me

Rex Franks

Service Advisor

Ed Morse Chevy GMC North

2113 11th St
DeWitt, IA 52742

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4.8
139 Reviews

Dealership Experience

40 yrs, 10 mos

Industry Experience

40 yrs, 10 mos

Specialties & Trainings

gm training

4.8

139 Reviews

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139 Reviews of Rex Franks

February 15, 2025

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Employee Rating

They did a good job fixing an issue with my truck. Rex kept me informed on status etc. More

by MJKEEST
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Recommend Dealer
Yes
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February 13, 2025

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My experience at Ed Morse Chevrolet in Dewitt was great all around service, people, and everything. More

by LANCEBORMANN
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Recommend Dealer
Yes
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Feb 14, 2025

Ed Morse Chevy GMC North responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience at Ed Morse Chevrolet GMC DeWitt was great regarding our service and team. We appreciate your support and hope to see you again soon! Sincerely, The Ed Morse Chevy Buick GMC North Team

January 29, 2025

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Employee Rating

Had sensors not working along with tach not working, dropped off vehicle in morning, they brought back to my house early afternoon. did great job! More

by GERALDHAHN
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Recommend Dealer
Yes

Other Employees Tagged: KYLE

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Jan 30, 2025

Ed Morse Chevy GMC North responded

Thank you for your wonderful review! We're glad to hear that we could take care of the sensor and tach issues with your vehicle so efficiently. At Ed Morse Chevrolet GMC DeWitt, we strive to provide excellent service and appreciate your recognition. We hope to see you again for any future needs! Sincerely, The Ed Morse Chevy Buick GMC North Team

January 29, 2025

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I had my brakes done here in Feb of 2024 and had them done again Monday Jan. 27, 2025. I asked how much it was going to be and was told just under 500 dollars so I said ok but was a bit miffed about havi More

by COSTELLO0
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 31, 2025

Ed Morse Chevy GMC North responded

Thank you for sharing your experience with us. We understand your concerns regarding the cost of your brake service and the lack of a wash after your last two visits. Your feedback is valuable, and we appreciate you bringing it to our attention. We strive to provide accurate estimates and quality service at Ed Morse Chevrolet GMC DeWitt. If you would like to discuss this further, we encourage you to contact us directly. We hope to have the opportunity to better serve you in the future. Sincerely, The Ed Morse Chevy Buick GMC North Team

January 18, 2025

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They let me drop off my vehicle early for my 11:00 appointment, they drove me home, in my own car. Work was to take 1 hour. I stopped at 3:45 to pick it up, and it wasn’t done. I’m glad the recall More

by KBDUFFEY
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Recommend Dealer
Yes
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Jan 21, 2025

Ed Morse Chevy GMC North responded

Thank you for sharing your experience with us. We’re glad to hear the recall was completed. I understand your time is valuable, and we appreciate your patience regarding the delay in your vehicle's service. If you have any further concerns or need assistance, please feel free to reach out to us at Ed Morse Chevrolet GMC DeWitt (DICB). We look forward to seeing you again! Sincerely, The Ed Morse Chevy Buick GMC North Team

January 11, 2025

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Wonderful service, love that they can pick up my vehicle and bring it back to me More

by MILLERC1
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Recommend Dealer
Yes
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Jan 12, 2025

Ed Morse Chevy GMC North responded

Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the service at Ed Morse Chevrolet GMC DeWitt (DICB) and appreciated our vehicle pickup and delivery option. We strive to provide a great experience for our customers, and we look forward to assisting you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

January 02, 2025

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Clock problem still not fixed. Don’t have the time to get it back in. More

by JMQN23
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Recommend Dealer
Yes
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Jan 03, 2025

Ed Morse Chevy GMC North responded

Thank you for your feedback. We are disappointed to hear that your clock issue remains unresolved, and that can be frustrating. If you have a moment, please reach out to us at Ed Morse Chevrolet GMC DeWitt so we can discuss this further and find a solution for you. We appreciate your input and look forward to assisting you. Sincerely, The Ed Morse Chevy Buick GMC North Team

December 21, 2024

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Service cost have increased beyond what I thought they would be. For what it cost for service, my vehicle should have been at least washed. More

by mbosmun
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deb Assenmacher

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Dec 23, 2024

Ed Morse Chevy GMC North responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us at Ed Morse Chevrolet GMC DeWitt. We understand your concerns regarding the service costs and the expectation for a vehicle wash. Your feedback is important to us as we continuously strive to improve our services. If you have any further questions or need assistance, please don't hesitate to reach out. We hope to serve you better in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

December 14, 2024

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Employee Rating

The work was completed as expected. I did not wait at the dealer; however, the work was completed prior to my return - the time predicted. More

by JOSTHYME
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Service Time
Service Communication
Recommend Dealer
Yes
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Dec 15, 2024

Ed Morse Chevy GMC North responded

Thank you for your review! We're glad to hear that the work was completed as expected and within the predicted time frame. Your satisfaction is important to us at Ed Morse Chevrolet GMC DeWitt (DICB). We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

December 13, 2024

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Employee Rating

Rex was extremely friendly and forthcoming about the issues with my vehicle, making sure to explain everything to me before and after servicing what was needed. I appreciated his patience with me and ex More

by LISALECONTE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2024

Ed Morse Chevy GMC North responded

Thank you for your wonderful review! We're thrilled to hear that Rex provided friendly and clear communication about your vehicle's issues at Ed Morse Chevrolet GMC DeWitt. Your appreciation for his patience truly highlights our commitment to excellent service. We look forward to assisting you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

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