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Rex Franks
Rex Franks at Ed Morse Chevy GMC North
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Rex Franks

Service Advisor

Ed Morse Chevy GMC North

2113 11th St
DeWitt, IA 52742

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4.8
141 Reviews

Dealership Experience

40 yrs, 11 mos

Industry Experience

40 yrs, 11 mos

Specialties & Trainings

gm training

4.8

141 Reviews

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141 Reviews of Rex Franks

March 08, 2025

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Employee Rating

We had to call because my wife's car was in need of a replacement mirror and a service Teck named James had taken charge. He called us and we set up a date to have the mirror installed but he was not re More

by HEADFROG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2025

Ed Morse Chevy GMC North responded

Thank you, Dick, for sharing your experience with us at Ed Morse Chevrolet GMC DeWitt (DICB). We're glad to hear that Rex was able to take charge and ensure everything was completed to your satisfaction. We apologize for the miscommunication and any inconvenience it caused. Your time is valuable, and we regret that the process was not as smooth as it should have been. However, we appreciate your feedback regarding this matter and are committed to improving our communication. We look forward to seeing you again and providing you with excellent service in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

February 28, 2025

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Employee Rating

Service is always great! James, Rex and Hanna are top notch and always get it spot on! More

by Maverick
Recommend Dealer
Yes

Other Employees Tagged: James Yarolem, Deb Assenmacher, Thomas Luther, Boris Cvijetic, Levi Livemore, Christopher McCrea

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Feb 28, 2025

Ed Morse Chevy GMC North responded

Thank you for your fantastic review! We truly appreciate your kind words about our team members – James, Rex, and Hanna – at Ed Morse Chevrolet GMC DeWitt (DICB). It's wonderful to hear that you consistently receive great service. We look forward to welcoming you back for your next visit! Sincerely, The Ed Morse Chevy Buick GMC North Team

February 15, 2025

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Employee Rating

They did a good job fixing an issue with my truck. Rex kept me informed on status etc. More

by MJKEEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2025

Ed Morse Chevy GMC North responded

Thank you for your kind words! We’re glad to hear that Rex was able to keep you informed about the repairs to your truck. Your satisfaction is important to us at Ed Morse Chevrolet GMC DeWitt (DICB), and we're here to help with any future needs. We hope to see you again soon! Sincerely, The Ed Morse Chevy Buick GMC North Team

February 13, 2025

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Employee Rating

My experience at Ed Morse Chevrolet in Dewitt was great all around service, people, and everything. More

by LANCEBORMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2025

Ed Morse Chevy GMC North responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience at Ed Morse Chevrolet GMC DeWitt was great regarding our service and team. We appreciate your support and hope to see you again soon! Sincerely, The Ed Morse Chevy Buick GMC North Team

January 29, 2025

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Employee Rating

Had sensors not working along with tach not working, dropped off vehicle in morning, they brought back to my house early afternoon. did great job! More

by GERALDHAHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: KYLE

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Jan 30, 2025

Ed Morse Chevy GMC North responded

Thank you for your wonderful review! We're glad to hear that we could take care of the sensor and tach issues with your vehicle so efficiently. At Ed Morse Chevrolet GMC DeWitt, we strive to provide excellent service and appreciate your recognition. We hope to see you again for any future needs! Sincerely, The Ed Morse Chevy Buick GMC North Team

January 29, 2025

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Employee Rating

I had my brakes done here in Feb of 2024 and had them done again Monday Jan. 27, 2025. I asked how much it was going to be and was told just under 500 dollars so I said ok but was a bit miffed about havi More

by COSTELLO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 31, 2025

Ed Morse Chevy GMC North responded

Thank you for sharing your experience with us. We understand your concerns regarding the cost of your brake service and the lack of a wash after your last two visits. Your feedback is valuable, and we appreciate you bringing it to our attention. We strive to provide accurate estimates and quality service at Ed Morse Chevrolet GMC DeWitt. If you would like to discuss this further, we encourage you to contact us directly. We hope to have the opportunity to better serve you in the future. Sincerely, The Ed Morse Chevy Buick GMC North Team

January 18, 2025

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Employee Rating

They let me drop off my vehicle early for my 11:00 appointment, they drove me home, in my own car. Work was to take 1 hour. I stopped at 3:45 to pick it up, and it wasn’t done. I’m glad the recall More

by KBDUFFEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2025

Ed Morse Chevy GMC North responded

Thank you for sharing your experience with us. We’re glad to hear the recall was completed. I understand your time is valuable, and we appreciate your patience regarding the delay in your vehicle's service. If you have any further concerns or need assistance, please feel free to reach out to us at Ed Morse Chevrolet GMC DeWitt (DICB). We look forward to seeing you again! Sincerely, The Ed Morse Chevy Buick GMC North Team

January 11, 2025

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Employee Rating

Wonderful service, love that they can pick up my vehicle and bring it back to me More

by MILLERC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 12, 2025

Ed Morse Chevy GMC North responded

Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the service at Ed Morse Chevrolet GMC DeWitt (DICB) and appreciated our vehicle pickup and delivery option. We strive to provide a great experience for our customers, and we look forward to assisting you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

January 02, 2025

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Employee Rating

Clock problem still not fixed. Don’t have the time to get it back in. More

by JMQN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Ed Morse Chevy GMC North responded

Thank you for your feedback. We are disappointed to hear that your clock issue remains unresolved, and that can be frustrating. If you have a moment, please reach out to us at Ed Morse Chevrolet GMC DeWitt so we can discuss this further and find a solution for you. We appreciate your input and look forward to assisting you. Sincerely, The Ed Morse Chevy Buick GMC North Team

December 21, 2024

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Employee Rating

Service cost have increased beyond what I thought they would be. For what it cost for service, my vehicle should have been at least washed. More

by mbosmun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deb Assenmacher

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Dec 23, 2024

Ed Morse Chevy GMC North responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us at Ed Morse Chevrolet GMC DeWitt. We understand your concerns regarding the service costs and the expectation for a vehicle wash. Your feedback is important to us as we continuously strive to improve our services. If you have any further questions or need assistance, please don't hesitate to reach out. We hope to serve you better in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

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