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Rex Franks
Rex Franks at Ed Morse Chevy GMC North
Refer Me

Rex Franks

Service Advisor

Ed Morse Chevy GMC North

2113 11th St
DeWitt, IA 52742

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4.8
136 Reviews

Dealership Experience

40 yrs, 9 mos

Industry Experience

40 yrs, 9 mos

Specialties & Trainings

gm training

4.8

136 Reviews

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136 Reviews of Rex Franks

January 18, 2025

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Employee Rating

They let me drop off my vehicle early for my 11:00 appointment, they drove me home, in my own car. Work was to take 1 hour. I stopped at 3:45 to pick it up, and it wasn’t done. I’m glad the recall More

by KBDUFFEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2025

Ed Morse Chevy GMC North responded

Thank you for sharing your experience with us. We’re glad to hear the recall was completed. I understand your time is valuable, and we appreciate your patience regarding the delay in your vehicle's service. If you have any further concerns or need assistance, please feel free to reach out to us at Ed Morse Chevrolet GMC DeWitt (DICB). We look forward to seeing you again! Sincerely, The Ed Morse Chevy Buick GMC North Team

January 11, 2025

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Employee Rating

Wonderful service, love that they can pick up my vehicle and bring it back to me More

by MILLERC1
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Service Time
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Recommend Dealer
Yes
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Jan 12, 2025

Ed Morse Chevy GMC North responded

Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the service at Ed Morse Chevrolet GMC DeWitt (DICB) and appreciated our vehicle pickup and delivery option. We strive to provide a great experience for our customers, and we look forward to assisting you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

January 02, 2025

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Employee Rating

Clock problem still not fixed. Don’t have the time to get it back in. More

by JMQN23
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Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Ed Morse Chevy GMC North responded

Thank you for your feedback. We are disappointed to hear that your clock issue remains unresolved, and that can be frustrating. If you have a moment, please reach out to us at Ed Morse Chevrolet GMC DeWitt so we can discuss this further and find a solution for you. We appreciate your input and look forward to assisting you. Sincerely, The Ed Morse Chevy Buick GMC North Team

December 21, 2024

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Employee Rating

Service cost have increased beyond what I thought they would be. For what it cost for service, my vehicle should have been at least washed. More

by mbosmun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deb Assenmacher

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Dec 23, 2024

Ed Morse Chevy GMC North responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us at Ed Morse Chevrolet GMC DeWitt. We understand your concerns regarding the service costs and the expectation for a vehicle wash. Your feedback is important to us as we continuously strive to improve our services. If you have any further questions or need assistance, please don't hesitate to reach out. We hope to serve you better in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

December 14, 2024

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Employee Rating

The work was completed as expected. I did not wait at the dealer; however, the work was completed prior to my return - the time predicted. More

by JOSTHYME
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Service Time
Service Communication
Recommend Dealer
Yes
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Dec 15, 2024

Ed Morse Chevy GMC North responded

Thank you for your review! We're glad to hear that the work was completed as expected and within the predicted time frame. Your satisfaction is important to us at Ed Morse Chevrolet GMC DeWitt (DICB). We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

December 13, 2024

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Employee Rating

Rex was extremely friendly and forthcoming about the issues with my vehicle, making sure to explain everything to me before and after servicing what was needed. I appreciated his patience with me and ex More

by LISALECONTE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2024

Ed Morse Chevy GMC North responded

Thank you for your wonderful review! We're thrilled to hear that Rex provided friendly and clear communication about your vehicle's issues at Ed Morse Chevrolet GMC DeWitt. Your appreciation for his patience truly highlights our commitment to excellent service. We look forward to assisting you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

December 13, 2024

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Employee Rating

The service was slick, pulled in through the service doors and left the keys. I went to the waiting room and waited for the tech to come get me. More

by adam.collins
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2024

Ed Morse Chevy GMC North responded

Thank you for your feedback! We’re glad to hear that your service experience at Ed Morse Chevrolet GMC DeWitt was smooth and efficient. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

December 11, 2024

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Employee Rating

They are friendly and take care of you quickly. They answer any questions you have and are willing to help you any way they can. More

by jevers3231
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
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Dec 12, 2024

Ed Morse Chevy GMC North responded

Thank you for the great response and will let Rex know of his 5 start review. Thank you for allowing us to service your vehicle here at Ed Morse Chevrolet. James Yarolem (service Director)

December 03, 2024

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Employee Rating

Very good service, fast friendly staff. Vehicle was done in less time than expected. Also washed. More

by NBANOWETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Yarolem , Hanna Phillips

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Dec 04, 2024

Ed Morse Chevy GMC North responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our fast and friendly staff at Ed Morse Chevrolet GMC DeWitt (DICB). It's wonderful that your vehicle was completed ahead of schedule and that it received a wash as well. We appreciate your feedback and look forward to assisting you again! Sincerely, The Ed Morse Chevy Buick GMC North Team

Dec 12, 2024

Ed Morse Chevy GMC North responded

Thank you Nancy for Great review and we greatly honor your business here at Ed Morse Chevrolet. James Yarolem (Service Director)

November 20, 2024

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Employee Rating

The staff was very fast and friendly, they answered all the questions I had and were very knowledgeable More

by Bleufox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Yarolem, Boris Cvijetic , Brandi Benyo

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Nov 22, 2024

Ed Morse Chevy GMC North responded

Thank you for your kind words! We're thrilled to hear that our staff at Ed Morse Chevrolet GMC DeWitt provided you with fast and friendly service. It's great to know that they were able to answer all your questions and showcase their knowledge. We appreciate your feedback and look forward to assisting you again! Sincerely, The Ed Morse Chevy Buick GMC North Team

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