Retanza Grier
Retanza Grier at Jim Ellis Chevrolet
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Retanza Grier

Service Advisor

Jim Ellis Chevrolet

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.7
149 Reviews
4.7

149 Reviews

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149 Reviews of Retanza Grier

September 05, 2024

Dealership Rating
Employee Rating

Mister Kochebey and his team are very professional and respectful people!I always find a way to leave Jim ellis with satisfaction! Thank you More

by MEHSASON
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 05, 2024

Jim Ellis Chevrolet responded

Thank you for your kind words for our team, especially Vladimir Kochubey! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

August 28, 2024

Dealership Rating
Employee Rating

Excellent service trip to the dealer. All of the employees were friendly and smiling. My service weliter was excellent ands kept me informed several times. The customer lounge was great. I More

by ERICRUNYON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2024

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us, Eric. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again! Expect the Best! Service Manager Mr. David Theriault

August 16, 2024

Dealership Rating
Employee Rating

What kind of service department is this busy and the owner hasn’t built an additional service department to handle the volume. I’m trading car in 100% due to service department More

by EBHYATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Baker

Aug 21, 2024

Jim Ellis Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Ralph Sorrentino, General Manager rsorrentino@jimellis.com

August 08, 2024

Dealership Rating
Employee Rating

Professional and makes repairs in a timely manner. Keeps customer informed concerning repairs needed and went the vehicle is ready for pickup. More

by MARK.SANFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 09, 2024

Jim Ellis Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

Aug 10, 2024

Jim Ellis Chevrolet responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 30, 2024

Dealership Rating
Employee Rating

Vlad had left early that day, but Retanza took care of my needs. I got a new battery. Unless I’m mistaken, my records show that my old battery lasted for ten years! More

by Lord Kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey

Jul 31, 2024

Jim Ellis Chevrolet responded

It's great to hear that Retanza was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

Jul 31, 2024

Jim Ellis Chevrolet responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 15, 2024

Dealership Rating
Employee Rating

Ratanza as always was awesome to work with. She as my services provider made sure the job to my car was done kept me up to date on everything and most important, saved me money. She is friend More

by MSHUMPERT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elise Schaaf

Jun 17, 2024

Jim Ellis Chevrolet responded

Thanks for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

June 13, 2024

Dealership Rating
Employee Rating

The Service Manager was very helpful and was the only positive encounter that I had. More

by korysutter3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Blanchard

Jun 15, 2024

Jim Ellis Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

June 07, 2024

Dealership Rating
Employee Rating

The service I receive is always excellent and I leave satisfied with a big smile! More

by ajantebraddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2024

Jim Ellis Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

June 06, 2024

Dealership Rating
Employee Rating

Great check in process. From that point on, nothing was as described. Paid before picking up the car the first time, but had to return twice because the work was not complet More

by Phil Borroni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Blanchard

Jun 10, 2024

Jim Ellis Chevrolet responded

Phil, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (770) 457-8211 at your earliest convenience to discuss how we can turn this experience into a positive one.

June 05, 2024

Dealership Rating
Employee Rating

Started out a little bumpy but the end result satisfied . I will definitely go back for my car service needs More

by bondcontessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Jim Ellis Chevrolet responded

Contessa, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

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