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Renee Hartnett
106 Reviews
106 Reviews
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106 Reviews of Renee Hartnett
August 12, 2025
In my experience, Mastrovito Hyundai consistently demonstrates exceptional performance across sales and service operations. Their people-centric approach fosters a sense of community, extending to th demonstrates exceptional performance across sales and service operations. Their people-centric approach fosters a sense of community, extending to their valued clientele. We appreciate their commitment. More
by Jeff Shepard
Verified Customer
June 30, 2025
Customer service is A+++. Kristian was so helpful and courteous. Highly recommend buying for Mastrovito. Kristian was so helpful and courteous. Highly recommend buying for Mastrovito. More
by kbrewer001
Other Employees Tagged: Kristian Smith, Gina Mastrovito-Smith, Luke Kiser
June 27, 2025
The customer service is top notch and professional. However for my most recent visit I had my yearly detail and resist-all treatment and had an oil change, tire rotation and wheel alignment so pretty However for my most recent visit I had my yearly detail and resist-all treatment and had an oil change, tire rotation and wheel alignment so pretty big day. After everything was finished I went to my car to leave. The exterior detail work was beautifully done but inside was a different story… I purposely left it a little more dirty than the last year because I kept it pretty clean they cut corner and left a few obvious coffee stains and some other things so when I pointed it out they took back the car to correct it. When I got it back again the issues were not resolved so I had to point it out THREE times to the point that the manager was very disappointed in his crew and nearly infuriated at his workers. Fast forward to this visit. I did not clean my car interior for a couple weeks to see if they would do a good job this time. The steering wheel is white so it built up dark hand prints on it, very noticeable and salt was sprinkled in the cup holders from road trip eating. So all very obvious areas to clean. When I sat down the steering wheel was still dirty with handprints and the cup holders still had salt everywhere and driver interior door handle had dirty handprints all over it as well as the B pillar. It almost looked like the interior wasn’t even touched. I didn’t bother to says anything because at that point I had been sitting in the waiting room for 5 1/2 hour and wanted to get out of there and not want to deal with the back and forth. I highly don’t recommend the detailing services unless you wish to be disappointed. The quality control and standards here are not acceptable. Everyone knows the most common place to clean in a vehicle besides the carpet is the cup holders…. More
by vsc38
June 25, 2025
Came in for oil change and inspection. Was seen immediately. Very friendly welcome. Waiting room full but plenty of seating. Updated regularly on vehicle status. Was done within the hour. Was seen immediately. Very friendly welcome. Waiting room full but plenty of seating. Updated regularly on vehicle status. Was done within the hour. Thank you Mastrovito for excellent service. More
by smk1972
June 23, 2025
Brought my Kona in for the same electrical issues. This time the screen was frozen. Renee tested it herself. Later I was told they couldn’t replicate the issue and I had to bring it in when it was gli This time the screen was frozen. Renee tested it herself. Later I was told they couldn’t replicate the issue and I had to bring it in when it was glitching, which I did and it was. But instead of having a tech look at it immediately, the car was turned off and they couldn’t replicate the problem. Then argued with me about it and Renee thought maybe she wasn’t using the screen properly when asked about her experience when she got in my vehicle. So not only was the car not fixed (again) the service department will close ranks to protect their own. Just shop elsewhere. More
by lroot14
Other Employees Tagged: Gina Mastrovito-Smith
June 21, 2025
Dealership is a great place to go always welcoming treat you like family very respectful very welcoming. Very comfortable place. People are very nice. Always willing to help out.. you like family very respectful very welcoming. Very comfortable place. People are very nice. Always willing to help out.. More
by mfabbio69
Other Employees Tagged: Luke Kiser, Braelynn Merrell, Ali Brown, John Kiley, Amanda Gutierrez
June 15, 2025
The service on my. car was very good and they worked with me on scheduling issues we ran into by giving me a loaner car so I could get to a meeting on time. car was very good and they worked with me on scheduling issues we ran into by giving me a loaner car so I could get to a meeting on time. More
by nickmatt
June 14, 2025
There was no charge for test driving my car for road noise which was very nice. I don't know if it was because it was under warranty or if that would be the case for an older car either way very satisfi noise which was very nice. I don't know if it was because it was under warranty or if that would be the case for an older car either way very satisfied. More
by SUNBOY55
Other Employees Tagged: Ali Brown
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