Renata Starbranch

As always, excellent customer service. Thank you and enjoy your holidays. I hope they are happy and healthy. Thank you and enjoy your holidays. I hope they are happy and healthy. More

by BUBBA_KEANE Verified Customer Verified Customer

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Denise keeps me coming back! ! She is thoughtful, timely, pleasant, knows her customers and she CARES!! ! She is thoughtful, timely, pleasant, knows her customers and she CARES!! More

by SUZIE.WINCHESTER Verified Customer Verified Customer

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Colonial Cadillac has by far one of the best service departments around. Fast, efficient, communicative. This dealership is definitely a 10 out of 10. departments around. Fast, efficient, communicative. This dealership is definitely a 10 out of 10. More

by callahanluke395 Verified Customer Verified Customer

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Service writer needs more customer training Calls not returned negative response to easy questions definitely need customer support training returned negative response to easy questions definitely need customer support training More

by TKSJDGREEN Verified Customer Verified Customer

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Always a positive experience at Colonial. We have been going there for years. We just leased a new XT5 so will be going there for years to come! We have been going there for years. We just leased a new XT5 so will be going there for years to come! More

by RICKJ2 Verified Customer Verified Customer

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Pleasant,welcoming and professional staff. Renata is the best Always a pleasant experience at Colonial Renata is the best Always a pleasant experience at Colonial More

by BBYRNE0 Verified Customer Verified Customer

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No communication between service and call back, to no one’s fault. Everyone is so busy, it s unknown if car was ready ( it was) after 4 days, but found out after 10. one’s fault. Everyone is so busy, it s unknown if car was ready ( it was) after 4 days, but found out after 10. More

by bonniejohnson2 Verified Customer Verified Customer

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Renata was very knowledgeable and responsive. She was able to get my daughter’s car fixed quickly so we could start our post graduation trip across the country. She was able to get my daughter’s car fixed quickly so we could start our post graduation trip across the country. More

by JIM@ELLISPARTNERS.COM Verified Customer Verified Customer

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I had my car sent in there with the personal service to be picked up which was great and delivered. My car was in there to have the radiator flushed that was never completed nor done instead my AC was char be picked up which was great and delivered. My car was in there to have the radiator flushed that was never completed nor done instead my AC was charged. I was told that I needed a fan for my car in the pot would cost $1,000 I said no thank you at that point I was told my car couldn't be delivered back home to me and I didn't get it back till Friday it was in the shop for 3 days. I was not satisfied at all because also I was supposed to have the detailing down on my car which wasn't completed so my car was taken from me brought in something else was done to it and I had to pay for it. I purchased a fan from the dealership from another dealership for $290 I'm having it installed for $130 still not sure if that is the problem with the car. I still believe that the car needs the radiator flushed and the fluids replaced and that will alleviate the issue that I had. I will keep you updated. More

by KEITH.DLAURO Verified Customer Verified Customer

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Renata is a great service writer - knowledgeable and informative. Always a pleasure to work with. informative. Always a pleasure to work with. More

by RICKJ2 Verified Customer Verified Customer

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