Raymond Persaud
Raymond Persaud at Jim Ellis Toyota of McDonough
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Raymond Persaud

Service Lane Manager

Jim Ellis Toyota of McDonough

144 Hwy 81 W
McDonough, GA 30253

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4.7
978 Reviews

Dealership Experience

7 yrs, 5 mos

Industry Experience

11 yrs, 2 mos

Languages Spoken

English English

4.7

978 Reviews

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978 Reviews of Raymond Persaud

October 16, 2024

Dealership Rating
Employee Rating

I’ve had my 4Runner for 2 years. The best year, the service department has gone way down. My wait time is near 2 hours for oil changes and 4 hours for anything else. They “changed” m More

by chrissyroth76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 19, 2024

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've faced with our service department. This is not the level of service we strive to provide at Jim Ellis Toyota of McDonough, and we understand how important clear communication and efficient service are, especially when it comes to maintaining your vehicle. We would love the opportunity to make things right and address your concerns directly. You can contact our service director, Jimmy Hernandez, at 770-288-3746, and we will ensure a team member follows up with you as soon as possible. Your feedback is important to us, and we're committed to improving your experience moving forward. Thank you for your loyalty over the past two years.

July 20, 2024

Dealership Rating
Employee Rating

Everything went well and they finished my service early I was very pleased with my experience at your dealership More

by tterry30
Recommend Dealer
Yes

Other Employees Tagged: Raymond Persaud

Jul 23, 2024

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience! We’re delighted to hear that everything went well and that your service was completed ahead of schedule. Your satisfaction is important to us, and we’re pleased to know you had a great experience at our dealership. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again!

June 15, 2024

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I am always very satisfied with the service I received. Timeliness and good customer service is always consistent. More

by Dehallbrown32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that you are consistently satisfied with our service and that you appreciate our timeliness and good customer service. Your satisfaction is our top priority, and we look forward to continuing to serve you in the future!

June 15, 2024

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This dealership hire the best people. I love the team! They treat you like family at Jim Ellis Toyora of McDonough! More

by MASONANGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you love our team and feel like family at Jim Ellis Toyota. Providing a welcoming and friendly environment is important to us, and we appreciate your kind words. We look forward to continuing to serve you and making you feel at home with us!

June 15, 2024

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Employee Rating

Very professional and accommodating. Very well organized and not pushy. The decision was left upto me, after the diagnosis was fonr. More

by LOISWORD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you found our team professional, accommodating, and organized. We strive to provide a comfortable experience where the decision is always up to you after the diagnosis. If you have any more feedback or need further assistance, please feel free to reach out. We look forward to serving you again in the future!

June 14, 2024

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Employee Rating

A very quick and efficient visit. Happy to always be coming to Jim Ellis Toyota. More

by mikesingh
Recommend Dealer
Yes
Jun 16, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're glad to hear that your visit was quick and efficient. We appreciate your loyalty and look forward to welcoming you back to Jim Ellis Toyota!

June 14, 2024

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Employee Rating

The best customer service. No long wait time. They are always very kind and friendly. Even sent a video of the service tech detailing what he done and how everything checked More

by beckyenglish1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that you experienced the best customer service with us. We strive to provide a seamless and friendly experience, and we're glad that there was no long wait time and that you appreciated the video detailing the service performed. Your satisfaction is our priority, and we look forward to providing you with excellent service in the future. If there's anything else we can assist you with, please let us know!

June 13, 2024

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Employee Rating

Detailed and Customer Service excellence Professional employees from arrival to completion of vehicle service. Very impressive how their computerized equipment gives the consumer peace of mind of quality More

by JENBRAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your fantastic feedback! We're thrilled to hear that you were impressed with the detailed and excellent customer service provided by our professional employees from start to finish. It's great to know that our computerized equipment gave you peace of mind about the quality of service. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota of McDonough!

June 13, 2024

Dealership Rating
Employee Rating

Lavar always does an excellent job and he's very promp and professional. Thanks for everything man. More

by JayWheeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that Lavar consistently provides excellent and professional service. We'll make sure to pass along your appreciation to him. If you have any more feedback or need further assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 12, 2024

Dealership Rating
Employee Rating

Raymond and the service department have always treated me with respect and the service is fabulous. More

by CW.TJRT729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that Raymond and our service department have always treated you with respect and provided great service. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

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