Ray Taylor | Page 12

Typically good service.,although last visit was very disappointing. Scheduled service for a part and when I got to the dealership they didn't have it. Then they tried to say I needed to call and tell t disappointing. Scheduled service for a part and when I got to the dealership they didn't have it. Then they tried to say I needed to call and tell them to order it. A lot of miscommunication and time wasted. More

by mtmbran Verified Customer Verified Customer

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Ray was very helpful and courteous. He took the time to throughly explain everything. I will recommend him to my friends and family. throughly explain everything. I will recommend him to my friends and family. More

by JENNIFER HOLLEN Verified Customer Verified Customer

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Austin was so great and made us feel so welcome. Also the ladies who checked us out were friendly too. Levi also helped out with the checkout. We love that warmth the staff here has towards the guests ladies who checked us out were friendly too. Levi also helped out with the checkout. We love that warmth the staff here has towards the guests More

by nina421 Verified Customer Verified Customer

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Courteous, good follow up. Got the service done to our expectations. Thank you for your service. expectations. Thank you for your service. More

by JALFSEN Verified Customer Verified Customer

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After waiting 2 1/2 hours for an oil change and tire rotation, I was told they only changed one of my wiper blades. The driver one would be in the next day and I could drive back to the dealership and h rotation, I was told they only changed one of my wiper blades. The driver one would be in the next day and I could drive back to the dealership and have it installed. I was told they would call me to let me know it was in. I still have not been called. This is the second time in two trips in that such a thing has happened. The last time was a similar wait and a forever wait for a spare tire kit that didn’t get ordered when it was supposed to have been. More

by jlwhammy Verified Customer Verified Customer

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They could not diagnose the problem and could not fix it and run the car out of half a tank of gas and have only 25 miles left on tank and run the car out of half a tank of gas and have only 25 miles left on tank More

by tomdiascrosr Verified Customer Verified Customer

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Regal is Always prompt with service and efficient with my courtesy rides to and from their service center. courtesy rides to and from their service center. More

by KMUNDAY1 Verified Customer Verified Customer

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Great service. Ray was amazing. Your outstanding service, updates through the process and always friendly and accommodating through the whole process! Thank you! updates through the process and always friendly and accommodating through the whole process! Thank you! More

by shawn.molina Verified Customer Verified Customer

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I have been very happy with the service I have received each time I have visited Regal Lakeland. My service advisor has been Mr. Ray and I feel like he goes above and beyond each time I work with him. each time I have visited Regal Lakeland. My service advisor has been Mr. Ray and I feel like he goes above and beyond each time I work with him. More

by DT2017 Verified Customer Verified Customer

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Understaffed. Does not answer phone calls or return calls for car update. Poor follow up with insurance companies. Had to wait 1 month for the insurance to get documents from acura service dept for car update. Poor follow up with insurance companies. Had to wait 1 month for the insurance to get documents from acura service dept More

by SOL_OCONER Verified Customer Verified Customer

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