Ray Navas | Page 4

I wanted to share my experience regarding my recent maintenance service visit. I brought my vehicle in for an oil change, tire rotation, and wheel alignment. When my father-in-law picked up the vehi maintenance service visit. I brought my vehicle in for an oil change, tire rotation, and wheel alignment. When my father-in-law picked up the vehicle and drove it home, a clacking noise immediately became noticeable. Thinking it may have been something loose in the trunk, I checked the vehicle, but that was not the case. I brought the vehicle back for inspection, and I was informed that the sway bar links were loose and needed to be tightened. The technician did tighten them and the clacking noise did stop. However, these are aftermarket sway bar links. They had been installed for over a month without any issues, noises, or recent adjustments by either myself or my mechanic. What concerns me is that because the part is aftermarket, it seemed to be assumed that either I or my mechanic must have caused the issue. However, the noise did not exist before the service and began immediately after the vehicle left the dealership. I cannot say exactly what occurred during the service. My concern is simply that responsibility appeared to be placed on me or my mechanic based solely on the fact that the component is aftermarket, despite the timing of when the issue first appeared. To be clear, I am not seeking compensation or anything in return. I would simply appreciate a better understanding of what may have happened and more transparency regarding situations like this in the future. I value the relationship with your service department and only hope for clear communication and consideration when concerns arise following a service visit. More

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Easy scheduling service appointment. Great service hours and terrific shuttle service. customer service was excellent. Great service hours and terrific shuttle service. customer service was excellent. More

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Good and detailed service. The technicians are very polite and explain the process in detail, along with a reasonable time frame for the duration of the service. The lounge is The technicians are very polite and explain the process in detail, along with a reasonable time frame for the duration of the service. The lounge is comfortable, if one wants to wait while the service is being completed. More

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Love having my car serviced here! Ray was awesome and my car was done quickly. Loved the detailed video explaining everything that was checked and what was done during the maintenance Ray was awesome and my car was done quickly. Loved the detailed video explaining everything that was checked and what was done during the maintenance visit. More

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Ray took care of me immediately. Recommended the service that I needed and even got me a ride home and back to get my car. My car was ready in just a couple of hours. Orlando drove Recommended the service that I needed and even got me a ride home and back to get my car. My car was ready in just a couple of hours. Orlando drove me home and was very professional and pleasant. Best customer service ever. More

by MT40733 Verified Customer Verified Customer

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Mazda Sport North was prompt and professional. The waiting area was clean. Staff was friendly The waiting area was clean. Staff was friendly More

by ALYSONLONDON4 Verified Customer Verified Customer

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I have always had a positive experience from the first I walked into their show room, back in 2018 I when I bought my first Mazda to my most recent service visit. Every time I'm at the dealership the staff walked into their show room, back in 2018 I when I bought my first Mazda to my most recent service visit. Every time I'm at the dealership the staff is always friendly. The Facility is clean and bright. I usually schedule my service visits during the week. Instead of sitting at the guest area, I'll sit at table they use for sales. No one has ever asked me to move and sit in the designated area. I really appreciate that. It allows me p work in an area with less distractions. I tell everyone abut my service reps and how I feel free to ask questions about service recommendations on my SUV. I currently work with Juju, but if he's unavailable when I come a free rep will step in and get me checked in. I appreciate their team work! More

by Robbye Verified Customer Verified Customer

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I found the service department personnel very professional and friendly.. The entire service experience was pleasant, especially my service advisor, Ray. professional and friendly.. The entire service experience was pleasant, especially my service advisor, Ray. More

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I had the starter replaced in my ‘97 Miata and I am pleased with the smooth starts I am getting. Thanks to Steve the tech and Ray in service for their help with this. pleased with the smooth starts I am getting. Thanks to Steve the tech and Ray in service for their help with this. More

by GGANZKOW Verified Customer Verified Customer

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We showed up because my wife was in a rollover crash after being T-Boned that totaled her CX5 but saved her and our 10 year old son. Needless to say We came in and told them our situation and explained after being T-Boned that totaled her CX5 but saved her and our 10 year old son. Needless to say We came in and told them our situation and explained that we just needed her to get into a new car but we were not interested in getting pitched all the “extras” because we are just trying to recover from the horrific crash and not have a nice gift of a new giant car payment. They were understanding and just took care of us. Zee was our salesman, we met Troy Mealey ,Tom, David the business manager. All great, attentive, caring people. The next day, we came back and bought me a new car as well because we were so well taken care of the day before. If you want to be treated well, with honest, respectful, patient staff, please go to Sport Mazda North. You will not regret it. More

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