Ray Gruhn

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback, Kurt. We’re sorry to hear that your recent experience at Gordie Boucher Ford of Kenosha felt unorganized and that your wait time was longer than expected. Our goal is always to provide a smooth and transparent experience whether customers are visiting for Ford service, vehicle maintenance, or purchasing a vehicle, so we take comments like this very seriously. If you’re open to it, we would appreciate the opportunity to speak with you directly to better understand what happened during your visit and work toward making things right. Your feedback helps us continue improving the experience for every customer who visits Gordie Boucher Ford of Kenosha. Thank you again for bringing this to our attention. Please feel free to reach out to me directly: sal.pappalardo@boucher.com Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the amazing review! We're thrilled to hear that you couldn't be happier with your deal—beating CarMax by $3,500 is a big win! We're proud that Ray and Vaughn made this the most pleasant car-buying experience you've ever had. Your trust means a lot to us, and we’re honored to know you’ll be returning for your daughter’s and wife’s next vehicles. Thanks again for choosing Gordie Boucher Ford of Kenosha—we look forward to seeing you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sal Pappalardo General Manager 262-697-0700