Raul Ruiz
Raul Ruiz at Universal Nissan
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Raul Ruiz

Certified Brand Representative

Universal Nissan

12785 South Orange Blossom Trail,
Orlando, FL 32837

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4.0
18 Reviews

I’m brand new to the car business. Started here at universal Nissan in April 2022. It has been an amazing experience and by far the best job I’ve ever had. I’ve had the opportunity to meet some really good people. In some cases I’ve had the opportunity to help where no one else would and in other cases I’ve been able to hand over the keys to someone’s dream car. It’s my goal to make the car buying experience as pleasant as possible and to deliver customer service that goes above and beyond the point of sale. I will absolutely invite myself over for a bbq.

Dealership Experience

2 yrs, 10 mos

Industry Experience

2 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.0

18 Reviews

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18 Reviews of Raul Ruiz

January 18, 2025

Dealership Rating
Employee Rating

Horrible. After 2 weeks still do not have my check. Traded my car on 1/4/25 and was told my check would be ready on 1/6/25. 2 Weeks later, nothing but lies and More

by bmknupp
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Julian Vila

Jan 20, 2025

Universal Nissan responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava@universalnissan.com

Jan 20, 2025

bmknupp responded

Gina: I would appreciate a call as no one on the staff has the courtesy to call me. You owe me money and this has been a bad experience! Mat Knupp 630.886.8599 bmknupp@aol.com

January 16, 2025

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Very good and very professional every thing was clean but my Armada needs some w More

by joedurga91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ruben Matos, Juan Espinal

Jan 17, 2025

Universal Nissan responded

Joe, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Amanda and our team here at Universal Nissan are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

December 24, 2024

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This dealership Universal Nissan at 12785 S Orange Blossom Trl, Orlando FL 32837 cheats customers. They play with the time and needs of the clients. I live in Lakeland, Florida and I found online a 20 More

by Odalis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Julian Vila, Juan Espinal

Dec 27, 2024

Universal Nissan responded

Thank you for your feedback, Odalis. We apologize that your visit didn’t go as planned and would like to understand more about your experience. Please send us a message with your contact information so we can reach out and address your concerns. It’s important to us that all our customers leave happy, and we’re disappointed that we didn’t meet that standard this time. Gina Nava Reputation Manager gnava@universalnissan.com

December 18, 2024

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The service was great and fast I was very impressed I will recommend this place to friends and family More

by jorgeportuondo55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 19, 2024

Universal Nissan responded

Thank you, Jorge, for sharing your thoughts about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

November 25, 2024

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Excelente muy complacido son muy profesionales siempre te tratan de ayudar para que salgas satisfecho More

by Humberto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 27, 2024

Universal Nissan responded

Thank you for sharing your experience with us, Humberto! We're happy to hear it went well and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 26, 2024

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Excellent Dealer! !! Special attention, respectful and always keeping first your needs and terms, Raul Ruiz is an amazing seller and Ruben is an excellent finance speci More

by Carlos Oropeza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ruben Matos, Juan Espinal , Lorena Luna from the assurance advisor company

Oct 27, 2024

Universal Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Carlos, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 25, 2024

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Everyone was very attentive and ready to negotiate. We weren't in a rush to purchase a car but they were so nice we ended up closing deal sooner! Thank you! More

by ADAMSLAURA1114
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eliab Sterling, Eric Matos

Oct 27, 2024

Universal Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 27, 2023

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If you’re looking for a great vehicle at a decent price. Universal Nissan is the place . More

by Alberto Mercado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Lugo, Juan Espinal

Aug 28, 2023

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 12, 2023

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Employee Rating

Juan , Raul , and Josh were Outstanding in their help of Securing 2 Vehicles for me and my wife . There were a Couple of Hiccups during the process , but overall they are a Great Bunch of Guys and a Credit More

by Alberto Mercado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Lugo, Juan Espinal

Aug 14, 2023

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Alberto, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 05, 2023

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Employee Rating

This is fourth vehicle I’ve bought there and they’re still doing it right ! Thanks guys!!! More

by Kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ruben Matos

Aug 07, 2023

Universal Nissan responded

Thank you so much for taking the time to share your experience with us. We truly value your business! Congrats on your new ride!! Truly the better place to buy Gina Nava Relationship Manager gnava@universalnissan.com

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