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94 Reviews of Randy Rue
March 07, 2025
The service department was courteous and provided me with the information I needed in a timely manner. I'm completely satisfied with the service provided. the information I needed in a timely manner. I'm completely satisfied with the service provided. More
by rrobi142
Verified CustomerOther Employees Tagged: Steven did an outstanding job!
March 03, 2025
Hood was scratched on my vehicle. Found my own parts when the dealership couldn’t find it There was little or no effort by the parts department or the service manager. Car was not c Found my own parts when the dealership couldn’t find it There was little or no effort by the parts department or the service manager. Car was not cleaned and was extremely dirty so I didn’t notice the scrape on the hood. I’m guessing he’s gonna tell me to hit the road. Randy needs to retire. Get a new job. I’ve been in the dealership business for well over 30 years and have never been treated like this guy treats people. Had my car over 3 weeks ago. If I wouldn’t have found the part, the guy in front of me has been waiting two months. This review would’ve been even more intense if I had to wait two months absolutely ridiculous Dealership did not offer any rental opportunities as I said, The car was dirty. My hood is scratched. The carpet was dirty. They didn’t use a protector for the foot area as they usually do will not be visiting this particular dealership ever again. More
by Siopexpert
Other Employees Tagged: Heather Swanson
February 26, 2025
Scott stayed in constant communication and kept me updated weekly on my truck. Outstanding service! updated weekly on my truck. Outstanding service! More
by steve@diversifiedesolutions.com
Other Employees Tagged: Scott Soller
February 21, 2025
This dealership and Staff have always been great to work with over the years. They were fair and honest with me through the entire purchasing process. They also have a great service department. with over the years. They were fair and honest with me through the entire purchasing process. They also have a great service department. More
by GATOR-TC
Other Employees Tagged: Brett Paul, Shane Carnahan, Joel Mullett
February 17, 2025
Excellent service - always timely and well done. Service writers are friendly and very helpful . I get all of Mr service done at Valley Service writers are friendly and very helpful . I get all of Mr service done at Valley More
by marylowden
Other Employees Tagged: Scott Soller, Heather Swanson, Tom Stensrud , Neil Hatting
February 16, 2025
Lost credibility with service department for not standing up to do the right thing for good customer service over GM policy up to do the right thing for good customer service over GM policy More
by don.bolt
Other Employees Tagged: Brett Paul, Tim Condon, Scott Soller, Joel Mullett
February 10, 2025
Thank you for getting me squeezed into the schedule for an oil change before I picked up my car from the body shop! Also, thank you to the kind person who detailed my car too! A VERY welcome surprise!! an oil change before I picked up my car from the body shop! Also, thank you to the kind person who detailed my car too! A VERY welcome surprise!! More
by Sarah K
Other Employees Tagged: Brett Paul, Heather Swanson, Joel Mullett , Dustin at the body shop
January 27, 2025
Randy was very helpful, warm and Welcoming. I apologize I did not know I need to present any coupons upon check in, I thought it was done at check out. Service was fast and effcient. I apologize I did not know I need to present any coupons upon check in, I thought it was done at check out. Service was fast and effcient. More
by tlnorion
January 15, 2025
Since I have been coming to this location I have never been able to keep my appointment. It had alway be scheduled due to system issues or staff shortages been able to keep my appointment. It had alway be scheduled due to system issues or staff shortages More
by boothbrandon75
Other Employees Tagged: Scott Soller, Tom Stensrud
January 10, 2025
Very Impressed with service leadership. I bought the top service program for my Denali and when there was some Doubt of what my service guarantees coverage for, Randy assured me of what I I bought the top service program for my Denali and when there was some Doubt of what my service guarantees coverage for, Randy assured me of what I was paying for. EXCELLENT. I consider my vendor/buyer relationships as long term partnerships, and the service manager Randy is of the character that I can confidently do long term partnerships with. Thank you Apple Valley GMC!! I'm happy to be your customer!! More
by carltonrey
Other Employees Tagged: Heather Swanson, Joel Mullett
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