Randy Rue

Great service experience. Highly recommend. I have been going for yesrs and am slwsys highly satisfied. Everyone very helpful and friendly. Highly recommend. I have been going for yesrs and am slwsys highly satisfied. Everyone very helpful and friendly. More

by kathymarinello Verified Customer Verified Customer

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Always courteous. Quick diagnosis and options for service. Try to accommodate with courtesy car if Available!! Quick diagnosis and options for service. Try to accommodate with courtesy car if Available!! More

by paulsenpack Verified Customer Verified Customer

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From the minute I walked in, I was welcomed and felt like i was family. My current car (Kia Soul) was having major issues and numerous light were on the dash, and the car would just stop as I was drivin like i was family. My current car (Kia Soul) was having major issues and numerous light were on the dash, and the car would just stop as I was driving or turning a corner. So it was not very safe to be driving at all. Connor made sure I talked to Heather in the service isle to get her opinion as I brought in a sheet from Autozone checking all the lights and batteries and she was honest and didn’t hold back as to what she thought with the information I provided. She even said, without getting into it, I can’t 100% tell you what is wrong, but it doesn’t look good. Connor sense my anxiousness and he then had me speak with Randy the service manager and he advised me as well on how bad the issue was. I was still a bit anxious about it, so Connor suggested we talk to Steve who is one of the most amazing service techs there. He listened to me and was honest as to what he thought was wrong with my Kia and didn’t hold back on how much it would be to fix and suggested I just buy a new car! He even said, I’ll sell you one. I loved the sense of humor and the honest advice I got from everyone. Connor listened to my concerns and immediately got to work on helping me find a car that would work best for my needs. Brett came over and said hello as he was walking by which was so great. Joel is amazing in finance he worked out a rate and explained everything, all the options and what he felt would be best for us. The staff at Valley went above and beyond to help me and my husband find a car that would fit our needs and our budget as we were not looking to get one. Like I told Connor, “This was not on my Bingo card today!” The best part, my new car would not be ready but Valley ensured I would have a safe car to drive until they could get me into my new 2025 Buick Encore. Connor said, “We here at Valley, will not let you drive your previous car anymore, it’s not safe at all. We will make sure you have something to drive.” From all my interactions with Heather, Randy, Steve, Brett, Joel, and Connor they made made me feel that Valley Buick GMC really cares about their customers and treats them like family. This dealership has just gained a customer for life. More

by demi2829 Verified Customer Verified Customer

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The Service advisors and the body shop crew and the sales staff are Top Shelf staff are Top Shelf More

by admonke19 Verified Customer Verified Customer

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Excellent customer service and great value. Will definitely be back for all my vehicle service. Will definitely be back for all my vehicle service. More

by abdwyer1 Verified Customer Verified Customer

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This used to be the place I would recommend to friends and family to get their vehicles serviced at. Unfortunately my last experience has tarnished all of that. I first of all want to commend Alex and and family to get their vehicles serviced at. Unfortunately my last experience has tarnished all of that. I first of all want to commend Alex and Randy for their customer service. Although the situation was frustrating, they owned up to mistakes, were speedy about getting me back in for service, and treating me with respect and kindness. My experience started as a routine oil change and brake job. Unfortunately this snowballed into a way bigger issue. Over the course of 2+ weeks I had to return my vehicle for issues regarding the repairs 3 times. One of those times the vehicle had to be towed due to my brake caliper not being properly mounted, deeming the vehicle unsafe to drive. The quality of the customers service is not what I take issue with here. It is the quality of the work being done on my vehicle and the trust that things are being done properly and to spec; reasons why I bring my vehicle to a certified service shop and pay the premium. I cannot in good conscience ever bring my vehicle here again after my last experience. The trust has been completely lost due to the gross negligence seen on the repair of a crucial safety component in my vehicle. More

by Nate W Verified Customer Verified Customer

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As always very helpful & great customer service! I can rely on Heather that all needed work will get done. Takes care me! I can rely on Heather that all needed work will get done. Takes care me! More

by shills0 Verified Customer Verified Customer

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My dealings with Valley have all been positive. Work has been completed in a timely manner and correct the first time. Randy has been very helpful in correcting a factory flaw. Alex and Scott have Work has been completed in a timely manner and correct the first time. Randy has been very helpful in correcting a factory flaw. Alex and Scott have also been very good to deal with. More

by frw52 Verified Customer Verified Customer

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We have been coming to this dealership for almost 10 years. They are always honest and I never feel like I am being “sold” into unnecessary parts or services. Heather is awesome to work with she makes years. They are always honest and I never feel like I am being “sold” into unnecessary parts or services. Heather is awesome to work with she makes sure your taken care of. I have worked with most of the service advisors and they all are great. More

by roxawahl Verified Customer Verified Customer

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Everyone is very helpful, and always so nice. Thank you for making my car buying experience great! Thank you for making my car buying experience great! More

by emily.stensrud1 Verified Customer Verified Customer

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