Randy Blackwell | Page 6

My sales rep Randy Blackwell was great! But I got my car right before the pandemic and the dealership closed before I could get a license plate. I got sick with Covid-19 right after I got my car so I wasn’t right before the pandemic and the dealership closed before I could get a license plate. I got sick with Covid-19 right after I got my car so I wasn’t able to check on my plate for a while. When I was finally better and called to inquire, the person that answered the phone (I think it was Simone) had a really nasty attitude. She got smart with me and was pretty much no help at all. Her attitude and disposition alone made me even more pissed about my entire experience. She didn’t display good customer service at all. Also, the dealership agreed to order me two new emblems for my truck because the old ones were worn out and they tried to fix them with paint without success. I was told the emblems would be mailed to my house. I only received one emblem in the mail. I texted Randy to find out why I only received one and I never received an answer. I understand the pandemic messed a lot of things up but that’s no excuse for bad business and customer service. I bought my truck mid- March and here we are at the end of May and I have yet to receive any notice about my emblem. Also, a day or two after getting my car the check engine light came on. I later found out there was bad or wrong gas put into my truck(manual requires 91 octane or higher). The sales rep went to the gas station right before I drove off the lot. I had to pay $550 to get a gas sensor line replaced (forgot the exact name). The repair shop told me it was because of the gas that was put in it. When I reached out to the sales rep to find out what kind of gas he used and he couldn’t remember if he put 93 or not. But considering I had to repair the vehicle for bad gas, I’m guessing he didn’t use 93. Probably wouldn’t recommend this dealership to anyone. More

by tiwilkerson Verified Customer Verified Customer

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Randy was awesome! He was very straight forward and honest with us. Never pressured us into anything. The facility was so clean and kept up. Everyone was very friendly. The car buying process was made honest with us. Never pressured us into anything. The facility was so clean and kept up. Everyone was very friendly. The car buying process was made very easy! More

by aliciacurtis26 Verified Customer Verified Customer

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A lot of thought and consideration always needs to go into buying a car during normal times. My old car was hit while parked by a drunk driver. The next day covid19, shuts everything down. It was stuck i into buying a car during normal times. My old car was hit while parked by a drunk driver. The next day covid19, shuts everything down. It was stuck in a garage for a month before being deemed a total loss, with a very short turn around time before loosing the rental. Motorcars of Lansing has a great selection of cars! Website works well with the car-facts while doing research until my old car was deemed a total loss. Randy is awesome! He was professional, relatable, and respectful of what modes of communication worked best for me as I am part of the essential workforce while scheduling a test drive. He very much alleviated the stress of buying a quality vehicle for a great price, so that I do not have to worry about getting to work so I can support my loved ones during this global pandemic. Thank you Randy!!! More

by Rachel. Verified Customer Verified Customer

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Worked with Randy to purchase a new to us Ford Flex. The car had a bit of a shimmy from the front end during our test drive but Randy and the team in the service department made sure the car was in tip top car had a bit of a shimmy from the front end during our test drive but Randy and the team in the service department made sure the car was in tip top shape before we closed the deal. Randy knows his stuff and made the car buying process fast and easy. More

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Randy and Simone did a great job for me. I have some credit problems Randy told me what I needed to do to get the truck I wanted. Simone did a great job getting a warranty and Gap insurance and staying credit problems Randy told me what I needed to do to get the truck I wanted. Simone did a great job getting a warranty and Gap insurance and staying close enough to the payment I was asking for. I posted my experience on Facebook and my new truck of course. Thanks again Kraig Orr More

by kraigorr Verified Customer Verified Customer

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Great dealership and salesman, Randy Blackwell. Our only complaint is the issues we have been having with getting the payoff for our trade-in taken care of. It has been nearly 3 weeks since we traded in and complaint is the issues we have been having with getting the payoff for our trade-in taken care of. It has been nearly 3 weeks since we traded in and our old truck has still not been paid off. We were told the check was sent to the wrong location and it has been a waiting game ever since with no communication regarding updates, etc. We would probably go back again, but a little more cautious if we had another trade-in. More

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Very friendly and accommodating goes the extra mile would highly recommend this dealership for your next vehicle. Will definetly be going back in the future. highly recommend this dealership for your next vehicle. Will definetly be going back in the future. More

by marygracerogers74 Verified Customer Verified Customer

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We had a good experience overall. They brought the car to our house on a Sunday for a test drive. Randy was very helpful with the purchase of the vehicle. our house on a Sunday for a test drive. Randy was very helpful with the purchase of the vehicle. More

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The Car & Price I wanted and Detailed to a Brilliant Shine! I visited Motorcars of Lansing over the holiday season looking for a new to me vehicle to kick-off the new year. I tested a few different models and h I visited Motorcars of Lansing over the holiday season looking for a new to me vehicle to kick-off the new year. I tested a few different models and had one driven up from Kalamazoo location last minute for me to drive that I had found online. Randy and Michael were very accommodating. Open to negotiating and getting details of the Focus ST fixed and sorted. They were professional and cordial througout the entire process. I'd also like to give a shout-out to the detailing crew in the back. The Focus ST was shining brilliantly, waiting for my arrival to drive her home. All in all, two thumbs up for Randy and the whole Motorcars crew! More

by dettov Verified Customer Verified Customer

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Fantastic Dealership!!! I highly recommend buying a car from these guys. We worked with Randy Blackwell and he made the experience fast and easy, no issues at all. I highly recommend buying a car from these guys. We worked with Randy Blackwell and he made the experience fast and easy, no issues at all. More

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