Randy Blackwell | Page 5

I purchased a 2018 GMC Sierra Denali 1500 from Motorcars of Lansing. The next day I started having severe brake issues. I took this to a mechanic in Indianapolis who found severe corrosion to the brake roto of Lansing. The next day I started having severe brake issues. I took this to a mechanic in Indianapolis who found severe corrosion to the brake rotors and pads. Heather (the Sales Manager at Motorcars told me that they would reimburse me for the work, because this should have been caught/corrected by their dealership prior to truck being sold to me. I didn't receive a check, so I followed up. Someone named Jake called me back and told me that they would not be sending me this check. He finally said they would send me a check for a lesser amount. I didn't agree with this amount because it was such a low amount, but finally told him to just send me the check because it was the best I would get from them. He also said I could drive the truck to their dealership and they would see if the truck needs the work and replace if needed. I live over 4 hours away and can not drive the truck to them on bad brakes for this purpose. I have been waiting on this since July 13th, 2020. I have not received any form of reimbursement. More

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Great place to buy a vehicle. Very helpful friendly staff, accommodated my needs for financing in house. Would definitely recommend them to friends and family. staff, accommodated my needs for financing in house. Would definitely recommend them to friends and family. More

by jeffkeeler84 Verified Customer Verified Customer

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Impressive customer service again!I brought my daughter to see Randy Blackwell for a used vehicle and Randy was very attentive to her needs. She is very happy with her new ride. I would highly recommend hi to see Randy Blackwell for a used vehicle and Randy was very attentive to her needs. She is very happy with her new ride. I would highly recommend him and Motor Cars of Lansing to everyone More

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Randy had everything ready for us and made the whole experience a pleasure. Truck was just as advertised. A perfect experience all the way around experience a pleasure. Truck was just as advertised. A perfect experience all the way around More

by allen20 Verified Customer Verified Customer

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They have great cars, great deals and Randy was excellent to work with, very happy with my purchase, I will be buying from Motorcars again! to work with, very happy with my purchase, I will be buying from Motorcars again! More

by jrtlcx Verified Customer Verified Customer

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Randy helped me purchase a car and made the entire process extremely simple from start to finish. He always kept me aware of the status on the car and was very knowledgeable about my car as well! process extremely simple from start to finish. He always kept me aware of the status on the car and was very knowledgeable about my car as well! More

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Just purchased a used vehicle and very satisfied. From start to finish Randy Blackwell was very thorough with every step. He even made sure the car had a fresh oil change and detailed inside and out. I wo start to finish Randy Blackwell was very thorough with every step. He even made sure the car had a fresh oil change and detailed inside and out. I would highly recommend him to everyone. More

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Horrible customer service. Buyer beware. Get everything in writing. Salesman can't tell the same story twice. Double speak. Then denies he even said it. Worst car buying experience I have had in over 50 ye in writing. Salesman can't tell the same story twice. Double speak. Then denies he even said it. Worst car buying experience I have had in over 50 years of buying cars. Would not, will not recommend. Lots of excuses. More

by kdcmrock1 Verified Customer Verified Customer

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I bought a bmw that night one told me needed a $1200 coil pack and $5500 turbo charger. I paid $6000 for the car CASH and still got screwed. pack and $5500 turbo charger. I paid $6000 for the car CASH and still got screwed. More

by mrgmdjr Verified Customer Verified Customer

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I am extremely disappointed by an unkept promise to send me a tire to replace a faulty tire. The owner promised “to have a new tire shipped right to my home” before I purchased. me a tire to replace a faulty tire. The owner promised “to have a new tire shipped right to my home” before I purchased. More

by KelceyC Verified Customer Verified Customer

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