Ragina Fitz

I visited Mercedes-Benz of Midlothian yesterday to have a spare key made, and I was very pleased with the service. My key came pre-programmed, so I didn’t have to pay the additional programming fee—which was spare key made, and I was very pleased with the service. My key came pre-programmed, so I didn’t have to pay the additional programming fee—which was a pleasant surprise since Mercedes services can already be quite expensive. I currently own three Mercedes vehicles (all paid for) and have purchased a total of six over the years, so I really appreciate when the dealership goes above and beyond with customer care. The service team was great, the waiting area was comfortable with plenty of seating, and I enjoyed a really good cup of coffee while I waited. Overall, a smooth, professional, and positive experience. Highly recommend Mercedes-Benz of Midlothian for their excellent customer service! More

Report | Print

Great customer service and very knowledgeable technicians. I experience was enjoyable and would highly recommend! technicians. I experience was enjoyable and would highly recommend! More

by Tommy Verified Customer Verified Customer

Report | Print

Very clean. Relaxed environment. Staff was very helpful and service was very quick. Plus complementary refreshments Relaxed environment. Staff was very helpful and service was very quick. Plus complementary refreshments More

by EWARE108 Verified Customer Verified Customer

Report | Print

I have been to the dealership for service on several occasions and have always had a top tier experience. Staff members are consistently professional, courteous and accommodating. occasions and have always had a top tier experience. Staff members are consistently professional, courteous and accommodating. More

by shane62 Verified Customer Verified Customer

Report | Print

Excellent comication about the level of maintenance needed for my 2023 Mercedes Sprinter 2500. Ms Frtz explained everything in detail. needed for my 2023 Mercedes Sprinter 2500. Ms Frtz explained everything in detail. More

by Ewashin Verified Customer Verified Customer

Report | Print

The process was smooth and efficient. The salesman went out of his way to help me at every step. The salesman went out of his way to help me at every step. More

by KAYLEENLAWRENCE1 Verified Customer Verified Customer

Report | Print

The people was pleasant and very helpful the dealership atmosphere w very calm the service was excellent I enjoyed having my vehicle service there atmosphere w very calm the service was excellent I enjoyed having my vehicle service there More

by melvagreen97 Verified Customer Verified Customer

Report | Print

Excellent service. Everyone was cordial and very helpful. My car was completed as promised. I was very satisfied with the services I received. Everyone was cordial and very helpful. My car was completed as promised. I was very satisfied with the services I received. More

by mzzchill2012 Verified Customer Verified Customer

Report | Print

Very professional, courteous, great amenities to assist working, Ragina was very assessable and kept me informed working, Ragina was very assessable and kept me informed More

by ANTOINETTESTITH Verified Customer Verified Customer

Report | Print

Very professional and tended to my needs! .I would recommend to family and friends..And I was satisfied. .I would recommend to family and friends..And I was satisfied. More

by Rahandsha Verified Customer Verified Customer

Report | Print