Rafael Rivera
Rafael Rivera at Countryside Nissan

Rafael Rivera | Page 8

General Manager

Countryside Nissan

5750 South La Grange Road
Countryside, IL 60525

4.6
182 Reviews
4.6

182 Reviews

Write a Review

Languages Spoken

Spanish Spanish

182 Reviews of Rafael Rivera

April 01, 2024

Dealership Rating
Employee Rating

We like the new car, we like the dealer (service), we like the salesman, but it should not take 2-1/2 hours to return a lease and walk out the door with a new car when the returned car was leased at the More

by KIRTLEYC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2024

Countryside Nissan responded

Thank you for your business, KIRTLEYC! Yes, the process is lengthy and often time comsuming based on lender approvals and licensing paperwork. We agree that in general ,the whole process can take too long and we have been working on speed for several years. With the use of our specialized software we are able to complete the process for most guests as quickly as one hour. We are well better than the industry average of 3-4 hours but that probably won't make you feel better about your 2.5 hours. And you are right that Saturday is often much busier and can take a little longer. Not knowing if you financed, or had a freeze on your credit I couldn't comment on the delays your experienced. WE appreciate your business and we hope we can provide you 5 STAR service going forward.

March 30, 2024

Dealership Rating
Employee Rating

Everyone was helpful, courteous, and very professional. We were in and out of the dealership within one hour. Great job explaining and answering all of our questions. More

by CDURANTY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kuba Luc

Apr 01, 2024

Countryside Nissan responded

We are so pleased to read that you had a great purchase experience! THANK YOU, CDURANTY!

March 26, 2024

Dealership Rating
Employee Rating

Very professional, quick, fair and easy. A very honest place to buy a car. The prices were great too with no add ons. More

by TERRYLOWY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Diego Valle, Tim Duda, BJ Diloy , Chuck Ippolito

Mar 27, 2024

Countryside Nissan responded

Thank you, Terry! Congrats on your new Ariya!

March 22, 2024

Dealership Rating
Employee Rating

Excellent service and very friendly they will always answer any questions about the car service More

by ROGARCIA235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Duda, Kuba Luc, Cinthya Bautista, Edward Doerge, Jaime Avelar, BJ Diloy , John Benedetto, Chuck Ippolito, Keith Walega

Mar 25, 2024

Countryside Nissan responded

Thank you, ROGARCIA235! We appreciate your continued support!

March 19, 2024

Dealership Rating
Employee Rating

Every part of our purchase and visit was great. Rafael and Chuck were very helpful and friendly. More

by TAC86
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Ippolito

Mar 20, 2024

Countryside Nissan responded

Thank you, TAC86! We do appreciate your business and your 5 STAR rating for Rafael and Chuck!

March 19, 2024

Dealership Rating
Employee Rating

No pressure, very relaxed atmosphere great selection in various trim levels, stress free buying experience!! More

by SUEANDDAVED
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Duda, Jaime Avelar , Drew Walser

Mar 20, 2024

Countryside Nissan responded

Thank you, SUEANDDAVED! We love your 5 STAR rating and review. Congrats on your new vehicle.

March 18, 2024

Dealership Rating
Employee Rating

We have been customers for many years. Their customer service from the moment you walk in to driving home in your new car is just the greatest. Prompt, courteous and explain all the detail More

by car
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Duda, Lance Alverez

Mar 18, 2024

Countryside Nissan responded

Thank you, 'car'! We have a great group of people on our team and we are so pleased to read your suppport for them! WE appreciate your continued suppport!!

March 17, 2024

Dealership Rating
Employee Rating

John is great Tom is great! Been coming here for years great dealership period. Always helpful and they try to get you a deal that works for your budget. More

by A.SANDOVAL86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cinthya Bautista, BJ Diloy , John Benedetto, Tom Muhdi

Mar 18, 2024

Countryside Nissan responded

Thank you, A.SANDOVAL86! We hope you'll keep coming back for many more years to come! Our team truly appreciates your support.

March 17, 2024

Dealership Rating
Employee Rating

Great customer service. These two got everything handled over the phone. Very easy. Very fast More

by MIKEMIRANOWSKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kuba Luc, Edward Doerge, Jaime Avelar , John Benedetto, Chuck Ippolito

Mar 18, 2024

Countryside Nissan responded

FAST, FAIR, and EASY is our goal! Thank you, MIKEMIRANOWSKI, for your continued business here in Chicago and in Minnesota as well!

March 16, 2024

Dealership Rating
Employee Rating

Seamless transaction! Kuba was a great help in determining which car would be best for me! He is so knowledgeable about all of the vehicles. Rafael was a big help as well! More

by CONRAD.JULIA13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kuba Luc

Mar 18, 2024

Countryside Nissan responded

Congratuations on your new Pathfinder, Julia! We appreciate your 5 STAR rating and glowing review of your experience with Kuba and Rafael!

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