Rafael Rivera
Rafael Rivera at Countryside Nissan

Rafael Rivera

General Manager

Countryside Nissan

5750 South La Grange Road
Countryside, IL 60525

4.6
138 Reviews
4.6

138 Reviews

Write a Review

Languages Spoken

Spanish Spanish

138 Reviews of Rafael Rivera

November 11, 2024

Dealership Rating
Employee Rating

My family has been with this Nissan dealership for 20 years. Now having BJ and Dave and the rest of the crew is amazing! More

by jason@jonesconsultingteam.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Valle, Tim Duda, Cinthya Bautista, BJ Diloy , Keith Walega

Nov 12, 2024

Countryside Nissan responded

Thank you, jason@jonesconsultingteam.com!!! Your continued support of our team and our business is amazing!!

October 31, 2024

Dealership Rating
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Muy buen servicio, amables, pacientes y profesionales. Muchas gracias por ayudarme a encontrar el carro ideal. More

by onielmelendez76
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Crhistian Orrosqueta

Nov 02, 2024

Countryside Nissan responded

¡Gracias! onielmelendez76 ¡Apreciamos que se haya tomado el tiempo de compartir su experiencia!

October 28, 2024

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I had the worst service experience with this team. The GM called me only to hang up on me when I didn't accept his ultimatum. Get your auto serviced somewhere else. More

by Luis Requena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diego Valle, BJ Diloy

Oct 30, 2024

Countryside Nissan responded

Luis, Thank you for sharing your experience with us. We’re truly sorry to hear that we haven’t met your expectations. At Countryside Nissan, we take great pride in providing exceptional service, and it’s disappointing to know we’ve fallen short in this instance. Upon reviewing your service history, I see that our team worked on your vehicle seven months ago, after several other repair shops were unable to resolve its issues. At that time, our master technicians, along with Nissan’s technical team, completed the necessary repairs. Now, it appears that your vehicle is experiencing a new issue, based on the data from the vehicle’s computer. While recurring issues can be understandably frustrating, it’s not uncommon for vehicles with higher mileage—such as yours, with over 100,000 miles—to encounter additional concerns as they age. We would be happy to assist you further by providing a thorough diagnostic review. I’ll personally oversee the process to ensure that our top technicians are assigned to your vehicle, and we’ll offer a discounted rate as a gesture of goodwill. Please don’t hesitate to reach out to me personally if you would like to proceed.

October 25, 2024

Dealership Rating
Employee Rating

GM Rafael River contacted me. We didn't agree, he felt his team did everything right and I felt I should be eligible for a refund on the second diagnostics charge with the same c More

by Luis Requena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diego Valle, BJ Diloy

Oct 30, 2024

Countryside Nissan responded

Luis, Thank you for sharing your experience with us. We’re truly sorry to hear that we haven’t met your expectations. At Countryside Nissan, we take great pride in providing exceptional service, and it’s disappointing to know we’ve fallen short in this instance. Upon reviewing your service history, I see that our team worked on your vehicle seven months ago, after several other repair shops were unable to resolve its issues. At that time, our master technicians, along with Nissan’s technical team, completed the necessary repairs. Now, it appears that your vehicle is experiencing a new issue, based on the data from the vehicle’s computer. While recurring issues can be understandably frustrating, it’s not uncommon for vehicles with higher mileage—such as yours, with over 100,000 miles—to encounter additional concerns as they age. We would be happy to assist you further by providing a thorough diagnostic review. I’ll personally oversee the process to ensure that our top technicians are assigned to your vehicle, and we’ll offer a discounted rate as a gesture of goodwill. Please don’t hesitate to reach out to me personally if you would like to proceed.

September 09, 2024

Dealership Rating
Employee Rating

John B. Was the best! I will return to purchase future cars from him! Top notch! More

by HEYITSCLIO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 09, 2024

Countryside Nissan responded

We love it! Thank you, HEYITSCLIO!

August 30, 2024

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good good good good good good good good good good good good good good good More

by leanos.adrian1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Valle, Tim Duda, Cinthya Bautista, BJ Diloy , Keith Walega

Aug 31, 2024

Countryside Nissan responded

Thank you, leanos.adrian1!

August 29, 2024

Dealership Rating
Employee Rating

Countryside Nissan is the best dealership I have ever worked with! Can’t recommend them enough! More

by SHANNON46
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Aug 29, 2024

Countryside Nissan responded

THANK YOU, SHANNON46! We truly appreciate your business and we LOVE your 5 STAR rating and recommendation! We hope your family LOVES their new wheels!

August 24, 2024

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Employee Rating

Great service and friendly personnel. It's always a pleasure coming to the dealership. We love Countryside Nissan. More

by PIGLOVER911
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: BJ Diloy

Aug 26, 2024

Countryside Nissan responded

We love you right back, PIGLOVER911! Thank you for your continued support and business!

August 12, 2024

Dealership Rating
Employee Rating

Love the way how he always told me every single thing my truck needed to fix. The guy when I went to get my truck he was very friendly and I give him a 10 because he cares and wash my truck . More

by Leticialagunas@yahoo.com
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 15, 2024

Countryside Nissan responded

Thank you, Leticialagunas@yahoo.com, we appreciate your support of our service team! We hope you'll be back for future visits!

July 27, 2024

Dealership Rating
Employee Rating

I am very pleased to say that I have known some of the employees of this Great Dealership! I am very impressed with their customer service dedication to the customer service and how we the customer care a More

by 𝓢𝓟𝓒 𝓒𝓵𝓲𝓯𝓯𝓸𝓻𝓭 𝓔 𝓑𝓵𝓪𝓴𝓮
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Valle, Tim Duda, Cinthya Bautista, BJ Diloy , Keith Walega

Jul 27, 2024

Countryside Nissan responded

Thank you, SPC Blake! We appreciate your truly strong recommendation of our team and business!

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