My family has been with this Nissan dealership for 20
years. Now having BJ and Dave and the rest of the crew is amazing!
years. Now having BJ and Dave and the rest of the crew is amazing!
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by jason@jonesconsultingteam.com
Verified Customer
Verified Customer
Service Price Transparency
Nov 12, 2024 -
Countryside Nissan responded
Thank you, jason@jonesconsultingteam.com!!! Your continued support of our team and our business is amazing!!
Muy buen servicio, amables, pacientes y profesionales.
Muchas gracias por ayudarme a encontrar el carro ideal.
Muchas gracias por ayudarme a encontrar el carro ideal.
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by onielmelendez76
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Crhistian Orrosqueta
Nov 02, 2024 -
Countryside Nissan responded
¡Gracias! onielmelendez76 ¡Apreciamos que se haya tomado el tiempo de compartir su experiencia!
I had the worst service experience with this team.
The GM called me only to hang up on me when I didn't accept his ultimatum. Get your auto serviced somewhere else.
The GM called me only to hang up on me when I didn't accept his ultimatum. Get your auto serviced somewhere else.
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by Luis Requena
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2024 -
Countryside Nissan responded
Luis,
Thank you for sharing your experience with us. We’re truly sorry to hear that we haven’t met your expectations. At Countryside Nissan, we take great pride in providing exceptional service, and it’s disappointing to know we’ve fallen short in this instance.
Upon reviewing your service history, I see that our team worked on your vehicle seven months ago, after several other repair shops were unable to resolve its issues. At that time, our master technicians, along with Nissan’s technical team, completed the necessary repairs. Now, it appears that your vehicle is experiencing a new issue, based on the data from the vehicle’s computer.
While recurring issues can be understandably frustrating, it’s not uncommon for vehicles with higher mileage—such as yours, with over 100,000 miles—to encounter additional concerns as they age.
We would be happy to assist you further by providing a thorough diagnostic review. I’ll personally oversee the process to ensure that our top technicians are assigned to your vehicle, and we’ll offer a discounted rate as a gesture of goodwill. Please don’t hesitate to reach out to me personally if you would like to proceed.
GM Rafael River contacted me.
We didn't agree, he felt his team did everything right and I felt I should be eligible for a refund on the second diagnostics charge with the same c
We didn't agree, he felt his team did everything right and I felt I should be eligible for a refund on the second diagnostics charge with the same code. He made an ultimatum and let me know he will not be refunding me the diagnostics charge because he has to pay his mechanics and only if I let them work on their $1,100 recommendation he would be willing to take off 15%. I explained with everything that has happened I didn't feel comfortable working with his team, to email me his estimate until I figure out what I can do but I felt stuck. He got condescending and told me he was sorry that I didn't understand how things work, so I replied that I was sorry too that he is not doing a good job explaining it. I asked to speak to his manager and he said there was nobody above him, I pressed to speak to somebody else I could have better dialogue with and he said I can google that information. He then hung up on me. Later he emailed me a name and email: Charlie Swenson but won't finish the conversation and never sent me a revised estimate.
Your car will need service at one point, this team does not show they have the care and communication and expertise to help you long-term. The dealership's team will give the same energy their leadership does to clients, I wish I would have read all the bad reviews other Nissan clients had with this team and GM to avoid this dealership. I'm at peace that I won't have to work with them anymore and will not be buying Nissan's in the future.
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by Luis Requena
Service Price Transparency
Oct 30, 2024 -
Countryside Nissan responded
Luis,
Thank you for sharing your experience with us. We’re truly sorry to hear that we haven’t met your expectations. At Countryside Nissan, we take great pride in providing exceptional service, and it’s disappointing to know we’ve fallen short in this instance.
Upon reviewing your service history, I see that our team worked on your vehicle seven months ago, after several other repair shops were unable to resolve its issues. At that time, our master technicians, along with Nissan’s technical team, completed the necessary repairs. Now, it appears that your vehicle is experiencing a new issue, based on the data from the vehicle’s computer.
While recurring issues can be understandably frustrating, it’s not uncommon for vehicles with higher mileage—such as yours, with over 100,000 miles—to encounter additional concerns as they age.
We would be happy to assist you further by providing a thorough diagnostic review. I’ll personally oversee the process to ensure that our top technicians are assigned to your vehicle, and we’ll offer a discounted rate as a gesture of goodwill. Please don’t hesitate to reach out to me personally if you would like to proceed.
John B.
Was the best! I will return to purchase future cars from him! Top notch!
Was the best! I will return to purchase future cars from him! Top notch!
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by HEYITSCLIO
Verified Customer
Verified Customer
Sep 09, 2024 -
Countryside Nissan responded
We love it! Thank you, HEYITSCLIO!
good good good good good good good good
good good good
good good good good
good good good good
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by leanos.adrian1
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2024 -
Countryside Nissan responded
Thank you, leanos.adrian1!
Countryside Nissan is the best dealership I have ever
worked with! Can’t recommend them enough!
worked with! Can’t recommend them enough!
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by SHANNON46
Verified Customer
Verified Customer
Aug 29, 2024 -
Countryside Nissan responded
THANK YOU, SHANNON46! We truly appreciate your business and we LOVE your 5 STAR rating and recommendation! We hope your family LOVES their new wheels!
Great service and friendly personnel.
It's always a pleasure coming to the dealership. We love Countryside Nissan.
It's always a pleasure coming to the dealership. We love Countryside Nissan.
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by PIGLOVER911
Verified Customer
Verified Customer
Service Price Transparency
Aug 26, 2024 -
Countryside Nissan responded
We love you right back, PIGLOVER911! Thank you for your continued support and business!
Love the way how he always told me every single thing my
truck needed to fix. The guy when I went to get my truck he was very friendly and I give him a 10 because he cares and wash my truck .
truck needed to fix. The guy when I went to get my truck he was very friendly and I give him a 10 because he cares and wash my truck .
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by Leticialagunas@yahoo.com
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2024 -
Countryside Nissan responded
Thank you, Leticialagunas@yahoo.com, we appreciate your support of our service team! We hope you'll be back for future visits!
I am very pleased to say that I have known some of the
employees of this Great Dealership! I am very impressed with their customer service dedication to the customer service and how we the customer care a
employees of this Great Dealership! I am very impressed with their customer service dedication to the customer service and how we the customer care about this business and their customer service! I am 75 years old and have been involved with dealership since 1976 and so pleased with Nissan since 2003! 5Stars across the board!👍🫵🏻
SPC Clifford E Blake🎖️
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by 𝓢𝓟𝓒 𝓒𝓵𝓲𝓯𝓯𝓸𝓻𝓭 𝓔 𝓑𝓵𝓪𝓴𝓮
Verified Customer
Verified Customer
Service Price Transparency
Jul 27, 2024 -
Countryside Nissan responded
Thank you, SPC Blake! We appreciate your truly strong recommendation of our team and business!