Rafa Mejia

All the staff were really sincere and I would recommend all my friends.Trust is very valuable tool in business. all my friends.Trust is very valuable tool in business. More

by michaelsuhgt Verified Customer Verified Customer

Report | Print

Best experience ever! !!! super satisfied customer. I will highly recommend Hyundai from Downey to my friends and family. Rafa was my salesman he's the best I couldn't have !!! super satisfied customer. I will highly recommend Hyundai from Downey to my friends and family. Rafa was my salesman he's the best I couldn't have asked for a better person. Thank you Rafa!!!! More

by cristina.maciel1177 Verified Customer Verified Customer

Report | Print

If I could leave zero stars I would. I bought a used 2022 Hyundai Kona from them on October 14th and was NEVER told there was only one key for the car during the purchasing process. I wa I bought a used 2022 Hyundai Kona from them on October 14th and was NEVER told there was only one key for the car during the purchasing process. I was only given this information when Alejandra (sales associate) dropped it off at my house, I asked her if there was a second key for it since its important to me that I have two keys for the car and she said she would look into it. All of that week she never followed up and I called Hyundai several times and they kept telling me someone WOULD call me back but no one ever did. I had no choice but to go in person October 19th so that they could not ignore me or keep my call on hold for 20+ minutes. When I walked in Rafael Mejia (sales associate) who was the person I also dealt with on October 14th promised me that he would personally look into finding the second key for the car or finding a solution (ordering a second key) that would make me happy he shook my hand and gave me his business card and told me to text him and that he would follow up on Monday October 21st. Monday came and NO text. I felt deceived! The lack of transparency, and good ethical customer service was clearly something Rafael Mejia does not care about. I texted him Wednesday asking him to please update me like he promised and nothing AGAIN. I texted him once again Saturday 10/26/24 and NOTHING and was left on read!!! This will be the only time I will be doing business with Downey Hyundai. I called them today 10/28/24 to let them know that I was knowingly being ignored by Rafael Mejia despite his empty promises that he verbally said to me and I asked if I could speak to a manager. Of course not to my surprise I was placed on hold for 14 minutes and then the receptionist said a manager would call me later today or tomorrow I am not sure why they could not answer my call seeing as how I am an upset/frustrated customer who was lied to and given false promises by one of the employees they manage. I urge anyone who is thinking about giving their hard earned money to this Hyundai dealership to NOT do it. Please take your money to any other Hyundai dealership who actually has sales associates that care about their clients AND managers who actually do their job. This will be the first and last time I buy a car from them. The lack of transparency, customer service skills, ethical business principles is not something that the Downey Hyundai dealership stands for. I can not stress enough how poorly they handle customer service. Avoid Rafael Mejia and this dealership at all costs. Beware of this dealership's approach to customer service. They appear focused only on making a sale, with no regard for supporting you afterward. Find a dealership that values transparency and customer satisfaction beyond the sale-- you'll thank yourself later. More

Report | Print

First time here at this Dealership and my overall experience was great! Rafa is the man! He hooked it up! May God bless this place! experience was great! Rafa is the man! He hooked it up! May God bless this place! More

by Aaron.salic04 Verified Customer Verified Customer

Report | Print

Friendly staff, efficient, I was able to drop Off my car before work. Easy as 1,2,3. before work. Easy as 1,2,3. More

by VERONICAALVAREZ007 Verified Customer Verified Customer

Report | Print

Salesman Cristian Estrada was very courteous, professional & knowledgeable. He kept us informed/updated of how long our vehicle would take. professional & knowledgeable. He kept us informed/updated of how long our vehicle would take. More

by doleclementine5 Verified Customer Verified Customer

Report | Print

Best car buying experience I have ever had! From Sales to Finance, they made the process very welcoming and as painless as possible. The team respected my car buying parameters and never tried From Sales to Finance, they made the process very welcoming and as painless as possible. The team respected my car buying parameters and never tried to "upsell" or lead me to something outside of what I was asking for. Thank you RAFA and MUSSA for for your help! HIGHLY recommend Downey Hyundai to anyone in the market for a vehicle. More

by SIX43DP Verified Customer Verified Customer

Report | Print

I hope all the information is true, I think they need to detail more things when you make an exchange I felt that they were not very clear detail more things when you make an exchange I felt that they were not very clear More

by Josuesitomontoya33 Verified Customer Verified Customer

Report | Print

My daughter and I went to Downey Hyundai to lease a car. We were greeted by David, Lala and Rafael who made great efforts to make us feel welcome and comfortable. They all were kind enough to show us around We were greeted by David, Lala and Rafael who made great efforts to make us feel welcome and comfortable. They all were kind enough to show us around the showroom. They made all attempts to guide us through the available cars they had. I have to say that this was by far is our best car shopping experience. The salesmen were adept and also very informative. They made sure to answer each and every question we had patiently! They were literally the best! We really appreciate the time, the effort and the great energy you guys invested. It sure won’t be our last time coming here! Thank you so much for your help with the purchase of our new car! More

by MAGED ARMANYOUS Verified Customer Verified Customer

Report | Print

Excellent customer service would come again! Best staff in LA! Ask for Rafael and George! Best staff in LA! Ask for Rafael and George! More

by JAZYPULPA Verified Customer Verified Customer

Report | Print