Rachel Walen

Dealership manager and sales team offered us a promotion from Hyundai that either wasn't available to us or it wasn't processed correctly. Hyundai finance is now charging us $1k for that invalid promotion. from Hyundai that either wasn't available to us or it wasn't processed correctly. Hyundai finance is now charging us $1k for that invalid promotion. We've been contacting managers, sales, and the accounting department. Had to make dozens of calls and texts, drove 45 mins, three different times to speak in person. At first they said that they were not responsible, that they would only cover 1/4 of the fee, nothing was promised from them to us, and then that they were working with Hyundai to work something out. It's been months, they would never return my calls and continually say that they are looking into it. More

by ABGUZMAN Verified Customer Verified Customer

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We had a great experience buying our new Hyundai Tucson hybrid. It was a smooth and transparent process. hybrid. It was a smooth and transparent process. More

by kevinlono Verified Customer Verified Customer

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Excellent process. Worked hard to balance the deal to our needs. We love our new Santa Fe Hybrid Worked hard to balance the deal to our needs. We love our new Santa Fe Hybrid More

by MARK Verified Customer Verified Customer

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Service was great. Vacuuming the driver's side front mat would be 5*. Waiting area needed attention. The librarian in me straightened magazines and recycled newspapers Vacuuming the driver's side front mat would be 5*. Waiting area needed attention. The librarian in me straightened magazines and recycled newspapers from 3 and 4 months back More

by KEGAWA Verified Customer Verified Customer

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Everyone was kind, pleasant and very helpful. This was my first time buying a car on my own and I felt cared for and things were explained clearly for the most part. Mustaf has been amazing as we This was my first time buying a car on my own and I felt cared for and things were explained clearly for the most part. Mustaf has been amazing as well as the Rachel who assisted with my trade in Matt who helped me understand my financing. I did feel pressure to purchase on my first visit when I was just wanting to test drive but we worked it out. I left with my car a few days later feeling exited, cared for and confident. Mustaf is professional, personable and easy to work with. We had a good time together and he put me at ease. I would recommend to anyone to go see him. More

by SABENKO Verified Customer Verified Customer

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I just had the smoothest car buying experience of my life at Hyundai of Seattle. Rachel and Lester were absolutely amazing from start to finish. They were patient, transparent, and made the entire process fe at Hyundai of Seattle. Rachel and Lester were absolutely amazing from start to finish. They were patient, transparent, and made the entire process feel effortless. Truly five stars across the board. If you are looking for an easy and enjoyable buying experience, this is the place to go. More

by Dale Churchward Verified Customer Verified Customer

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Bought a Santa Fe from Seattle Hyundai and our kids are absolutely loving it—so much room in the back, a quiet ride, and family-friendly tech that made the first trip home a win. Huge thanks to the Sales t absolutely loving it—so much room in the back, a quiet ride, and family-friendly tech that made the first trip home a win. Huge thanks to the Sales team—Mustaf and Levi, for listening to what we needed and helping us land the right trim with no pressure. Financing with Matt was straightforward and fast, exactly as discussed. Rachel kept everything friendly and organized, thankful for her easy-going and amazing cooperation. We felt supported at every step, the pricing was transparent, and the whole process was smooth. Thank you all for making this happen for our family—we’re thrilled with the new Santa Fe and happy to recommend Seattle Hyundai! More

by Svitlana Verified Customer Verified Customer

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Super helpful dealership when it came to getting a lease on my car. Helped me figure out what I needed and get a good deal. on my car. Helped me figure out what I needed and get a good deal. More

by zhu.anlon Verified Customer Verified Customer

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Rachel Walen is the BEST. Always made me feel I'm important. Always responding to my chat and emails. Always made me feel I'm important. Always responding to my chat and emails. More

by CAROL_MAHARAJ Verified Customer Verified Customer

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As someone who has been involved in a lot of car shopping and someone who has bought a few cars prior, I can easily say this was the best experience I have had while car shopping. Our salesman was incredibly and someone who has bought a few cars prior, I can easily say this was the best experience I have had while car shopping. Our salesman was incredibly kind and genuine. Throughout the entire experience, I did not feel an ounce of stress or anxiety which is usually something that people fear or expect when car shopping. Amazing salesman. Amazing team. Clean lot and dealership. Overall 10/10 experience and would recommend to everyone I know who needs a car More

by rachael_woldstad Verified Customer Verified Customer

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