Rachel Marshall
Rachel Marshall at Executive Kia
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Rachel Marshall

Service Advisor

Executive Kia

1164 North Colony Rd
Wallingford, CT 06492

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4.9
48 Reviews
4.9

48 Reviews

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48 Reviews of Rachel Marshall

February 04, 2025

Dealership Rating
Employee Rating

Everything was great, thank you so much! The video link of the tires being checked was incredibly helpful. I was clearly ripped off by the car salesman but I appreciate your hard work! I eve More

by King_Cakes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harrison Stone

Feb 04, 2025

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

February 04, 2025

Dealership Rating
Employee Rating

Service people are very friendly and always smiling. ...they are always very polite and helpfull More

by BIRDMAN012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2025

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

January 14, 2025

Dealership Rating
Employee Rating

She was helpful, and knowledgeable. I've been dealing with you since I purchased my vehicle 6-7 years ago. No complaints. More

by SANDYCONWAY22
Service Price Transparency
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Recommend Dealer
Yes
Jan 15, 2025

Executive Kia responded

Sandy, Thanks for sharing your thoughts about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

January 12, 2025

Dealership Rating
Employee Rating

I had an 2015 Sedona mini van and it was covered under an extended warranty for the head gasket. I was extremely fortunate that Kia covered the cost of the repairs. I would like to say that the service dept More

by WSURFHEAD
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 13, 2025

Executive Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Kia, we look forward to having you as a valued customer for many years to come! Carl Maratta Service Manager

January 12, 2025

Dealership Rating
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Easy to work with. Happy staff and great communication. The service videos are very helpful. More

by KIMBERLYPUIDA
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Kimberly, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

January 03, 2025

Dealership Rating
Employee Rating

I had an exceptional experience at Executive Kia in Wallingford! Every step of the process was handled with professionalism and care. Ouafaa K (Wafa), the unimaginably responsive and conscientious prod More

by TB from Hamden
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Jan 04, 2025

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Michael, Carlos, Michael, and Ouafaa, and we look forward to working with you again. John Goglettino General Manager

December 23, 2024

Dealership Rating
Employee Rating

I am very satisfied with the service And attention I received. It was done sooner than zi thought it would take. And very impressed with video explanation of what was done. More

by Lorraine Reid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath

Dec 23, 2024

Executive Kia responded

Thank you for your very kind review, Lorraine. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

December 10, 2024

Dealership Rating
Employee Rating

Harrison was amazing he kept me up to date on everything I have a great experience everytime I go there everyone is very pleasant and helpful More

by QSRJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2024

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Harrison here at Executive Kia. Carl Maratta Service Manager

November 26, 2024

Dealership Rating
Employee Rating

I’ve had a KIA for the last 6 vehicles and plan to continue. Service is excellent as are your employees. More

by SHAINASNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath

Nov 26, 2024

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

November 26, 2024

Dealership Rating
Employee Rating

Their service is very good and they work very efficiently. Overall, we are very satisfied. More

by mingchong_yang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2024

Executive Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Kia to be a positive one. Please don't hesitate to reach out if you need anything else. Carl Maratta Service Manager

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