Rachel Marshall
Rachel Marshall at Executive Kia
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Rachel Marshall

Service Advisor

Executive Kia

1164 North Colony Rd
Wallingford, CT 06492

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4.9
43 Reviews
4.9

43 Reviews

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43 Reviews of Rachel Marshall

January 03, 2025

Dealership Rating
Employee Rating

I had an exceptional experience at Executive Kia in Wallingford! Every step of the process was handled with professionalism and care. Ouafaa K (Wafa), the unimaginably responsive and conscientious prod More

by TB from Hamden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 04, 2025

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Michael, Carlos, Michael, and Ouafaa, and we look forward to working with you again. John Goglettino General Manager

December 23, 2024

Dealership Rating
Employee Rating

I am very satisfied with the service And attention I received. It was done sooner than zi thought it would take. And very impressed with video explanation of what was done. More

by Lorraine Reid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath

Dec 23, 2024

Executive Kia responded

Thank you for your very kind review, Lorraine. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

December 10, 2024

Dealership Rating
Employee Rating

Harrison was amazing he kept me up to date on everything I have a great experience everytime I go there everyone is very pleasant and helpful More

by QSRJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2024

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Harrison here at Executive Kia. Carl Maratta Service Manager

November 26, 2024

Dealership Rating
Employee Rating

I’ve had a KIA for the last 6 vehicles and plan to continue. Service is excellent as are your employees. More

by SHAINASNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath

Nov 26, 2024

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

November 26, 2024

Dealership Rating
Employee Rating

Their service is very good and they work very efficiently. Overall, we are very satisfied. More

by mingchong_yang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2024

Executive Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Kia to be a positive one. Please don't hesitate to reach out if you need anything else. Carl Maratta Service Manager

November 22, 2024

Dealership Rating
Employee Rating

Always a great experience getting my car serviced here. The staff is attentive and friendly. The waiting area is clean and accommodating More

by KSHAMANSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Rice

Nov 24, 2024

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

November 20, 2024

Dealership Rating
Employee Rating

I used this dealership a few years back with my Kia Sorento, the staff was amazing then and the same great experience more recently. I must say Rachel was as pleasant and patient in person as she was More

by Latena Perry-Barnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2024

Executive Kia responded

Thank you so much for your kind words, Latena, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

November 11, 2024

Dealership Rating
Employee Rating

Good customer service they let me know when my car was done right away. They called me. More

by EDWIN3391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Edwin, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

November 01, 2024

Dealership Rating
Employee Rating

Service was completed in a timely fashion. Staff was friendly and helpful. I would highly recommend this dealership for maintenance More

by whogan973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Executive Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carl Maratta Service Manager

October 22, 2024

Dealership Rating
Employee Rating

They are always great to work with. They always take care of my concerns. They don’t keep me waiting forever. More

by Melissa.Haag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2024

Executive Kia responded

Melissa, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

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