Rachel Goal

I visit Florida during the winter, have a 2016 KIA Soul as a second vehicle only as 47k in 9 yrs of use. Last year had some work done and replaced the cabin filter. This year I brought the car in for an o as a second vehicle only as 47k in 9 yrs of use. Last year had some work done and replaced the cabin filter. This year I brought the car in for an oil change and was told it needed a new cabin filter and sent a video of an awful dirty filter…but this filter is less than a year old/4k miles, no way it should be that dirty, so I believe my cabin filter wasn’t changed but charged $50…… When confronted with this the asst service manager agreed that it looks way too dirty for 4k of use of urban area driving….however the service manager Rachel disagreed and argued with me that this was possible….maybe if you live down 10 miles of dirt roads or in the Sahara desert….but not from urban area driving…..so over a $20 part….they have lost a service customer…… My customer service representative was fantastic….The service manager agreed…can’t say the same…. More

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Last year wanted to replace air filter(engine) and inside carriage filter. KIA wanted $200.00 ea. Air filter cast m $22.00, and $17.00 at Autozone. Took 20 second each to replace. Yesterday needed a cost of carriage filter. KIA wanted $200.00 ea. Air filter cast m $22.00, and $17.00 at Autozone. Took 20 second each to replace. Yesterday needed a cost of a molding piece. KIA wanted $91.08, I found online for $25.36 - once again took me 20 seconds to replace. My 5yr old grandson could have replaced all of these More

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Justin was seriously AMAZING! Due to a service member emergency, I had to return the next day for a few touch-ups to my new veh, he saw me there the next day and took care of E Due to a service member emergency, I had to return the next day for a few touch-ups to my new veh, he saw me there the next day and took care of EVERYTHING!!!!! VERY Pleased and Will recommend him to ANYONE!! Thanks so much! I have to mention Rachel in Service was very attentive and checked on me a few times. Who even knew a dealership had these many GREAT service & sales people! Thanks so much for making this a positive all around! More

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Nino is an asset to this dealership. I would come back again to deal with rhis gentleman. He has gone above and beyond to be sure Pat and I are satisfied and also has helped me to under I would come back again to deal with rhis gentleman. He has gone above and beyond to be sure Pat and I are satisfied and also has helped me to understand the workings of this vehicle. More

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Excellent service as always car is running great and windshield wipers are working better. Thank you windshield wipers are working better. Thank you More

by ARECORD67 Verified Customer Verified Customer

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Rachel always goes above and beyond for me in the service department! I feel blessed to have such a caring service writer! department! I feel blessed to have such a caring service writer! More

by BTMAGSERVICES Verified Customer Verified Customer

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Rachel Goal was my service advisor. Ever since purchasing my 2023 Kia Forte, Rachel has been great! Rachel is professional, knowledgeable and friendly. Rachel explains everything t Ever since purchasing my 2023 Kia Forte, Rachel has been great! Rachel is professional, knowledgeable and friendly. Rachel explains everything to me about what's going on with my vehicle. The service is the reason why I purchased my vehicle with Kia of Port Charlotte. Thank you Rachel for all of your hard work and service. Tom Cimino Port Charlotte, Florida More

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I was happy with my service for my kia soul. Thank you for taking care of me. Thank you for taking care of me. More

by ltrott34 Verified Customer Verified Customer

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Advisor was incredibly helpful! Getting a loaner car was the easiest with her as well. Getting a loaner car was the easiest with her as well. More

by kmjones022880 Verified Customer Verified Customer

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Easy to get service appointments. Service is good and service advisors helpful. There seems to be a minimal amount of upselling and I like the videos from the mechanics while reviewi Service is good and service advisors helpful. There seems to be a minimal amount of upselling and I like the videos from the mechanics while reviewing of the car's service needs.. More

by richhope2 Verified Customer Verified Customer

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