Rachael Mergott
Rachael Mergott at Crest Volvo Cars
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Rachael Mergott

Volvo Certified Finance Director

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

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4.8
105 Reviews

Dealership Experience

4 yrs, 6 mos

Industry Experience

7 yrs, 7 mos

Languages Spoken

English English

4.8

105 Reviews

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105 Reviews of Rachael Mergott

March 06, 2025

Dealership Rating
Employee Rating

Chad in the service dept. was very knowledgeable & helpful. He answered all my questions & the service went just as we described. Very happy & glad to have a great service per More

by JW
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2025

Crest Volvo Cars responded

Thank you for your kind words about Chad in our service department. We are thrilled to hear that he was able to assist you effectively and that your service experience met your expectations. Your satisfaction is our priority, and we look forward to serving you again in the future.

March 01, 2025

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Great dealership with a knowledgeable and friendly staff. Nick and Rachael truly made this a pleasurable car buying experience. More

by ADAM.KUHLMEIER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terry Leggett, Nick Lambert

Mar 04, 2025

Crest Volvo Cars responded

Thank you for your kind words about our dealership. We are thrilled to hear that Nick and Rachael made your car buying experience pleasurable. Your satisfaction is our priority, and we look forward to serving you again in the future.

March 01, 2025

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Great service and professionalism from all staff particularly Madelyn, Chad, and Rachel. Thank you all for your help today. More

by johnnyb5260
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2025

Crest Volvo Cars responded

Thank you for your kind words about our service and professionalism. We are glad to hear that Madelyn, Chad, and Rachel were able to assist you effectively. Your satisfaction is our priority, and we appreciate your feedback.

February 28, 2025

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Gage was awesome. Worked fast and got me in and out quickly as possible. Always choose Crest More

by JEREMYHERNANDEZ55
Sales Price Transparency
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 03, 2025

Crest Volvo Cars responded

Thank you for your kind words about Gage. We are thrilled to hear that he worked fast and got you in and out quickly. We appreciate your loyalty and look forward to serving you again.

February 28, 2025

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Great and smooth experience in terms of the process. Great loaner car as well. Crest Volvo you rock ! More

by cbyreddy
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Carlos, Chad Rison

Mar 03, 2025

Crest Volvo Cars responded

Thank you for your kind words! We are thrilled to hear that you had a great and smooth experience with us and enjoyed the loaner car. Your satisfaction is our priority, and we appreciate your support.

February 23, 2025

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Everyone is friendly and efficient. Always willing to assist and makes sure that they have taken care of any questions or concerns More

by KEYINVESTIGATIONS
Service Price Transparency
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Recommend Dealer
Yes
Feb 25, 2025

Crest Volvo Cars responded

Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with our team. Providing friendly and efficient service is our top priority, and it’s great to know we’ve met your expectations. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!

February 14, 2025

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The entire Crest Volvo staff are great. Jordan always does a top notch job in service and I highly recommend him, Ally, Lynn, they are fantastic. More

by CMilly
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ally Gallagher, Jordan Farmer

Feb 18, 2025

Crest Volvo Cars responded

Thank you so much for the amazing review! We’re thrilled to hear that Jordan, Ally, and Lynn consistently provide you with top-notch service. We truly appreciate your kind words and recommendation. It’s our goal to make every visit exceptional, and we’re so glad to have earned your trust. We look forward to seeing you again soon!

January 26, 2025

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Recently purchased a CPO Volvo XC90 from Crest. I live in WI so was concerned about process being so far away. Tyler my sales rep was awesome, answered all of my questions and requests. I flew dow More

by greghbrown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez, Tyler Barna

Jan 27, 2025

Crest Volvo Cars responded

Thank you for sharing your experience! We're thrilled to hear that Tyler and the Crest team made your out-of-state purchase seamless and stress-free. It’s great to know they took care of every detail, from airport pickup to walking you through your new Volvo XC90. Your recommendation means a lot to us, and we hope you enjoy your new ride! Safe travels, and thank you for choosing Crest!

January 17, 2025

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Barry is awesome and personable. Always communicated with me and made sure I was taken care of. More

by Abby.gentry14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry Pinlac

Jan 20, 2025

Crest Volvo Cars responded

Thank you for highlighting Barry's exceptional service! We're delighted to hear that Barry provided such a personable and communicative experience. Our team takes pride in delivering customer service that goes beyond just completing a task. Barry's approach of keeping you informed and ensuring you were well taken care of reflects the high standards we aim to maintain. We appreciate you taking the time to recognize Barry's outstanding work. This type of feedback motivates our team to continue providing top-notch, customer-focused service. Thank you for choosing us, and we look forward to serving you again in the future!

January 02, 2025

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Employee Rating

Very helpful, friendly and professional work at Crest Volvo would definitely recommend them for your next vehicle More

by mikelock15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Warner

Jan 06, 2025

Crest Volvo Cars responded

Thank you for your kind words! We're thrilled to hear that you found our team helpful, friendly, and professional. It's our goal to provide exceptional service, and we’re delighted to know we met your expectations. We truly appreciate your recommendation and look forward to assisting you with your next vehicle purchase. Thank you for choosing us!

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